London Travel Clinic Reviews 

393
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We were really impressed by the friendly staff who provided detailed advice on vaccinations, including which ones we could ask the GP for at no cost. Also provided malaria advice and tablets. Very eas... See more

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Rated 5 out of 5 stars

I've attended the clinic to get vaccines for my upcoming trip to South America with my girlfriend. We've been thoroughly walked through what shots we would need, if we go to malaria risk areas, che... See more

Company replied

Rated 5 out of 5 stars

Waterloo clinic: Free consultation genuinely felt like no strings attached advice. Nurse clearly knew what she was talking about (also from idle conversation with her found out she'd recently att... See more

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Rated 5 out of 5 stars

It was straightforward to book online and I found an appointment at short notice at the Liverpool Street clinic. When I arrived, I was seen promptly. The nurse, Linda, was very professional and cour... See more

Company replied

Company details

  1. Travel Clinic

Written by the company

The team at London Travel Clinic provide a comprehensive range of travel vaccines, travel medicines and travel healthcare advice to travellers, groups, families and corporate clients. We are passionate about travel healthcare and pride ourselves on our deep, specialist knowledge and the quality of the care that we provide to each and every customer. With over 20 travel vaccination clinics across London and a range of appointments available, visit our website to find the best time and place for you. Please note: London Travel Clinic must adhere to strict customer confidentiality guidelines so in some instances we are unable to respond to comments posted on the Trustpilot platform.


Contact info

4.8

Excellent

TrustScore 5 out of 5

393 reviews

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4.8

All reviews

(393)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Great experience. Easy to book. Extremely friendly nurse and I was done with the appointment within 15 minutes!

August 1, 2016
Unprompted review
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Reply from London Travel Clinic

Thanks Nan, we're glad you had a great experience.

Rated 5 out of 5 stars

Impressed

It was thecfirst time we had used the clinic, we were a little nervous but the receptionist (Marella?) was reassuring and helpful , the medical staff were very professional. The whole experience was great , quick and we will definately use the clinic again.

July 30, 2016
Unprompted review
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Reply from London Travel Clinic

Thanks Robert, we'll pass on your thanks to Mariela and the team.

Rated 5 out of 5 stars

great service!

Straight forward no nonsense clinic. Nurse was very friendly. I would recommend to anyone.

July 30, 2016
Unprompted review
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Reply from London Travel Clinic

Thanks for the recommendation Hamza

Rated 5 out of 5 stars

High quality, speedy service

The doctor was very helpful, providing all the information I required for my trip. I was in and out within the space of 20 minutes.

July 29, 2016
Unprompted review
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Reply from London Travel Clinic

Thanks Luke, we hope you have a fantastic trip.

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Rated 5 out of 5 stars

So simple....

Wow, such a quick, personal and professional service. I was seen on time, my requirements were discussed, the actions explained and carried out all within 10 minutes. SJ

July 28, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you Sue!

Rated 5 out of 5 stars

Excellent Service

Very quick and painless vaccination service.

July 19, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you Hugh! We're pleased to have been of help.

Rated 5 out of 5 stars

Quick and Easy

Very friendly and knowledgeable. Made you feel at ease (probably in case people have injection fears!). A very quick process, in and out in about 5 minutes!

July 19, 2016
Unprompted review
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Reply from London Travel Clinic

Many thanks for sharing your experience Erika.

Rated 5 out of 5 stars

Excellent expert, no fuss service

My wife and I realised rather late we needed some vaccinations for a trip abroad, so we booked an appointment straightaway and got all the advice and vaccinations we needed in 15 minutes flat. Excellent professional attention and no-nonsense service, all at a reasonable price.

July 14, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for your review! Really appreciated!

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Rated 4 out of 5 stars

Brilliant service but not cheap !

Great guy Richard did the whole family ( 5 of us ) and was really helpful and knowledgeable .
Speed and access to appointments excellent.
Only issue was the price ! 10 injections ( two for each of hte family ) equals £600 !!

July 10, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for your feedback Linda, I'll pass on your comment to Nurse Richard.

Without having the details of which vaccinations you received I can't comment directly on the price you have quoted. Please be assured that as a private Travel health provider and our pricing is competitive and is reviewed regularly. If you would like to check anything then all prices are clearly shown on our website.

I will of course pass on your feedback to the management team Linda. Thanks again for your review and we are pleased that you received a professional a friendly service from our team and we hope you and your family have a fantastic trip. Thanks again.

Rated 4 out of 5 stars

Travel vaccinations recieved

No one on reception when we arrived and had to phone another company in the building to get in. Once in though the experience was good. Quick and efficient service by the doctor, good travel advice.

July 10, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for you feedback Valerie. If you would like to contact us to provide further details on your difficulty accessing our clinic we will certainly address this for you. Please accept my apologies on behalf of the team.

Thank you also for your kind comments regarding the service and the advice your received from our travel health team. We hope you have a great trip.

Rated 5 out of 5 stars

5* service

Service was really friendly, informed and professional

July 10, 2016
Unprompted review
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Reply from London Travel Clinic

Thanks Linden, we appreciate your review.

Rated 3 out of 5 stars

A real shame.

A shame that I wasn't made aware of the price of injections. The two I had I should have got for free from my local GP and did not have to pay £94. Just a shame really. The woman was really nice though.

July 7, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for your feedback Emilie.

In all of our communications we advise clients that we are not an NHS practice and that we operate a private travel health services across our London Clinics. Our pricing is competitive, clear and transparent and is available for everyone to easily access on our website where we provide a detailed pricing page for each vaccine and travel health medicines that we provide. Please do get in touch with us directly if you'd like to discuss your experience further.

We are pleased that you received a professional a friendly service from our team and we hope you have an fantastic trip. Thanks again Emilie.

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Rated 4 out of 5 stars

Excellent Clinic service, but very unhelpful phone line

I needed to get Hepatitis B vaccine done in advance of travelling. As it's only 6 weeks till I depart I wasn't sure if I could be vaccinated and have immunity before I departed.

So I called the phone line listed on their website (02035530018). The person who answered was particularly unhelpful giving very short dismissive answers to my questions. Here is how the conversation went:
Me : "Hi, I am travelling in 6 weeks time, how long is the course of vaccinations for Hepatitis B?"
Lady : "It takes 3 months"
Me: "ok, so is there any point in me starting the vaccination dosages now so that I can have immunity for my holiday?"
Lady: "No, you will not have full immunity until the 3 months of vaccinations are completed".
Me: "ok then, I guess there's no point in me getting it then"
Lady: no reply just silence.
Me: "em, ok then, thanks and good bye"

I was quite taken back with both the attitude and the information I received, as my GP was under the impression that I should be able to get vaccinated in time.

Thankfully I went ahead and booked an appointment at their London Bridge clinic anyway for that day.
Going to the clinic was a very positive experience - I was told my options including one where I could get a dose that day, another one a month after, and then a final one after I return from my trip, and that this would give me immunity during my holiday.
The jab was done quickly and without pain (just a slightly sore arm afterwards) So I would highly recommend their service, but I was disappointed by their assistance on the phone line, giving me incorrect information which could well have resulted in me not getting this vaccination.
I wanted to email London Travel Clinic to tell them about this, but I could not find a contact email address anywhere on their site, hence I decided to mention this issue in my feedback here in the hope that someone from the company will see it and ensure that their phone line team have all the accurate information to hand about Hep B vaccination time lines.

July 6, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for your review Brian. We are of course pleased that your travel health consultation at our London Bridge clinic was a positive experience and I shall pass your feedback onto the team. Thank you.

We also appreciate your comments regarding your experience having called us prior to booking your consultation with us. Please accept my sincere apologies if a member of our team failed to deliver the high level of service and assistance that we strive to provide to each and every patient. You will see from our reviews that this is not the level of service that we expect and I shall of course forward this feedback onto the reverent department head.

Thank you again for taking the time to bring this to our attention.

Rated 5 out of 5 stars

Excellent and easy

Quick, no ques, convenient, easy and close to the station. Friendly nurse who looked after me well.

July 5, 2016
Unprompted review
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Reply from London Travel Clinic

We appreciate your feedback Louise. Have a great trip!

Rated 5 out of 5 stars

Reassuring, efficient service

First time visitor to London Travel Clinic. Appointment was on time, quick and efficient. Doctor/nurse was thorough in her briefing, explaining requirements and side effects. Very easy process

June 29, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you JA, we are glad to have been able to help.

Rated 5 out of 5 stars

Good clinic, professional service

I only went to a private travel clinic because my GP surgery has lost its nurse so I was forced to go private. I was wary of going to private place because I thought they'd load me up with unnecessary shots to get me to spend more money but the nurse was very pro and went through my vaccination history (which I brought with me) and only advised I get 1 shot.

June 24, 2016
Unprompted review
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Reply from London Travel Clinic

Thanks DG, we're pleased to have been able to assist!

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Rated 5 out of 5 stars

Exceptional service

Professional, informative, friendly and convenient. Cannot fault the London Travel Clinic (London Bridge) in any way.

With private medical providers I am sometimes worried about the potential for 'up-selling' to make more money. The London Travel clinic is the exact opposite offering impartial, informative advice and always looking for the best option for the patients (from both a health and cost perspective - include offering advice if something may be available on prescription from a local GP).

Would highly recommend.

June 16, 2016
Unprompted review
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Reply from London Travel Clinic

We really appreciate your comments Stephen, I'll pass on your thanks to the London Bridge team.

Rated 5 out of 5 stars

Great Service and Convenient

Needed some vaccinations last minute and they had a clinic close to my office, the online booking and patient questionnaire were easy to use. The nurse who I saw was helpful and friendly.

June 16, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for your feedback Mark!

Rated 3 out of 5 stars

Great service

Great service when we were finally let in to the Oxford St clinic - stood outside for 10mins - no sign, no one responding, no one there and nearly went home. Receptionist arrived late then it was all OK - bit hit and miss though as we'd travelled a long way

June 12, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for your feedback and we are of course sorry to learn that our receptionist arrived late. I shall forward your comments onto our management team. Thanks again and we are pleased your consultation with our travel nurse went well.

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