London Travel Clinic Reviews 

393
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We were really impressed by the friendly staff who provided detailed advice on vaccinations, including which ones we could ask the GP for at no cost. Also provided malaria advice and tablets. Very eas... See more

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Rated 5 out of 5 stars

I've attended the clinic to get vaccines for my upcoming trip to South America with my girlfriend. We've been thoroughly walked through what shots we would need, if we go to malaria risk areas, che... See more

Company replied

Rated 5 out of 5 stars

Waterloo clinic: Free consultation genuinely felt like no strings attached advice. Nurse clearly knew what she was talking about (also from idle conversation with her found out she'd recently att... See more

Company replied

Rated 5 out of 5 stars

It was straightforward to book online and I found an appointment at short notice at the Liverpool Street clinic. When I arrived, I was seen promptly. The nurse, Linda, was very professional and cour... See more

Company replied

Company details

  1. Travel Clinic

Written by the company

The team at London Travel Clinic provide a comprehensive range of travel vaccines, travel medicines and travel healthcare advice to travellers, groups, families and corporate clients. We are passionate about travel healthcare and pride ourselves on our deep, specialist knowledge and the quality of the care that we provide to each and every customer. With over 20 travel vaccination clinics across London and a range of appointments available, visit our website to find the best time and place for you. Please note: London Travel Clinic must adhere to strict customer confidentiality guidelines so in some instances we are unable to respond to comments posted on the Trustpilot platform.


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4.8

Excellent

TrustScore 5 out of 5

393 reviews

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4.8

All reviews

(393)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast and simple

Very straight forward. Seen on time. I arrived expecting to need 4 jabs, and was surprised to be told that two of those would be unnecessary, so the price was very reasonable. Very quick and painless service, in and out in about 10 mins. Will definitely use the service again when required.

September 1, 2016
Unprompted review
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Reply from London Travel Clinic

We appreciate the feedback Jonathan and we hope to be of assistance again.

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Rated 5 out of 5 stars

Smooth procedure, kind staff

I've had two vaccinations for my trip to Sri Lanka and the booking procedure is easy and nurse kind and friendly.

August 27, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for your kind comments Vittoria, have a fantastic trip!

Rated 3 out of 5 stars

Dismissive and too rushed

I have been to the Travel Clinic before and I really loved my experience. However this one was not great. First it started off with me being told how busy she was and I felt she really didn't have the time for me. Then I was told 'why are you here you've had vaccinations' in a really unwelcoming manner - but I wanted to talk about anti-malarial, altitude sickness and that my vaccinations might be out of date while I was travelling (as I wasn't entirely sure how long they lasted). So she went through my list of vaccines saying how long they lasted very rushed so I couldn't keep track and some of them go out of date right at the very end of trip and another had expired but I was told to 'go to my GP', again for the anti-malarial and altitude sickness tablets I was told to 'go to my GP' - because they didn't have and altitude sickness tablets in stock. And I was told that it must have been larium that I had taken not malarone due to me experiencing hallucinations - but I double checked and this is a uncommon but definitely a side-effect of Malarone. She later said she was telling me to go to my GP because she thought it would be cheaper - but she didn't know. I am going away for many months, and would have appreciated a bit more time and consideration. It was all just a bit weird and confusing.

August 25, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for your review Emily. Unfortunately we are unable to identify you or your appointment details just from your post above. Please kindly contact us directly to enable us to address your feedback fully. Thanks again Emily and we apologise if your experience hasn't met the very high standards that we strive to maintain.

London Travel Clinic

Rated 2 out of 5 stars

Wrong vaccine given

I went to get my small child vaccinated against hepatitis a and b, 4 months ahead of a trip to India, and provided all the dates and places ahead of the appointment as well as mentioning them during the appointment.
I'd read about twinrix and was comfortable it would protect my child, but wasn't too happy about the 3 injections needed for immunity.
So when the nurse showed me the ambarix vaccine and pulled up a comparative online page where it stated that it only required two injections, i asked if my son could have it, and was duly given it.

Back at home, i decide to read-up further on the vaccine and discover it only confers immunity after the second injection, at least 6 months after the first one. I.e after our trip.

Shouldn't a professional, specialist nurse - as they are advertised online - have informed me of that major drawback before injecting my child with a non-adequate vaccine?

If i hadn't read up online after the appointment i might have gone to india thinking my child was protected when he actually wasn't, allowing him more freedom than would ge safe, and risking his health.

I'll be asking for my money back.

August 22, 2016
Unprompted review
Rated 5 out of 5 stars

Great serviice

Could not fault this experience in any way. Quick, friendly, efficient. The nurse was charming and extremely informative - lovely guy. I would thoroughly recommend

August 19, 2016
Unprompted review
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Reply from London Travel Clinic

Thanks Erica, we're delighted to have been able to help!

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Rated 5 out of 5 stars

Quick, efficient, easy.

Waterloo clinic:

Free consultation genuinely felt like no strings attached advice. Nurse clearly knew what she was talking about (also from idle conversation with her found out she'd recently attended a tropical diseases conference, so she clearly keeps her knowledge up to date too). Was a fast and simple process, no complications, and I was able to book an appointment for later that day straight after work.

Only negative point is I struggled to book an appointment on my phone (running iOS 9) because the Captcha thing kept not working. But it worked fine on my laptop.

August 19, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for your review Jon, really appreciated. We shall feedback this issue regarding your iOS 9 experience. Thanks again.

Rated 5 out of 5 stars

Fast and efficient

I needed to get immunisations quickly and was glad to discover the London Travel Clinic. I liked the ability to make appointments and fill out the forms online. On the day, the nurse talked me through what I needed and what I didn't. Quick and easy.

August 17, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you Jennifer, we're happy to have been able to help!

Rated 4 out of 5 stars

Great, efficient, and thorough

I just needed one of my three rabies shots yesterday and I found the clinic easy to find, their online services including appointment reminders and the pre-exam online forms were clear and easy to fill out. The actual appointment was quick and punctual and I was impressed with a very professional atmosphere. Good place.

August 16, 2016
Unprompted review
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Reply from London Travel Clinic

We appreciate your comments Galen, we hope you have a great trip!

Rated 5 out of 5 stars

Friendly & Professional

I was a bit concerned about having an allergic reaction to the vaccines; the nurse picked up on me being anxious and she thought I was afraid of the tiny needles so she started asking me about my trip, to distract me, like they do for kids. I found that hilarious so I just rolled with it.

Long story short, the nurse was very friendly and professional.

10/10 Would get dead viruses pumped up my arm again.

August 11, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for your review Vlad, we're pleased you had a good experience.

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Rated 5 out of 5 stars

Quick, easy and informative

We met with a lovely nurse, she explained everything very easily and even made us save money. I was a bit apprehensive going in but she really made me feel safe and infirmed before any proceeding.

August 10, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you Pauline, really appreciated.

Rated 5 out of 5 stars

Professional, detailed, friendly service

I've attended the clinic to get vaccines for my upcoming trip to South America with my girlfriend. We've been thoroughly walked through what shots we would need, if we go to malaria risk areas, checked if any of our current medication would have a conflict with the vaccines.
We've been advised also that a GP might be cheaper solution if they have travel clinic.
The nurse was really friendly, really nice person.
A lovely human service. I'd recommend this clinic to anyone.

August 10, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for your recommendation Janos. We are able to assist many travellers looking for a comprehensive travel health service. We are also popular with clients looking for a last minute or same day appointment and who are unable to be seen by their GP at a convenient time. Thanks again and we hope you both have a brilliant trip.

Rated 4 out of 5 stars

Good Experience

Had to have 2 injections for an upcoming trip - nurse was incredibly thorough making sure I knew all necessary information and gave great advice re mosquitos, insect repellant etc. Very reassuring and the injections themselves were 99% painless. Only drawback was arriving at location, stepped out of the lift and the doors out of the lift-lobby were all locked, waited 5 minutes before a cleaner came past who let me in. The clinic itself is in a small office inside a large office block. Not what I was expecting, and feels like a slightly odd place to be receiving injections, but overall it certainly does the job. Would recommend to anyone needing vaccinations.

August 9, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for your feedback Ross, I shall pass your comments onto our management team. Thank you also for your recommendation and have an amazing trip.

Rated 5 out of 5 stars

Great service.

Easy to book. Quick and helpful service. Will use again.

August 8, 2016
Unprompted review
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Reply from London Travel Clinic

Thanks for the review Mario.

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Rated 5 out of 5 stars

Efficient and friendly

I'd left my vaccinations quite late for my trip to SE Asia, I booked an appointment online and was seen within a couple of days. The service was very efficient and friendly and all of the questioned were answered leaving me with peace of mind about my trip. Definitely recommended.

August 6, 2016
Unprompted review
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Reply from London Travel Clinic

Thanks Jack, have a fantastic trip.

Rated 5 out of 5 stars

Vacinations

Anna was very knowledgeable and pleasant. Very quick service! Will use again.

August 5, 2016
Unprompted review
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Reply from London Travel Clinic

Many thanks Pete

Rated 5 out of 5 stars

Travel Injections at Liverpool Street London Travel Clinic

I am scared of needles but Nalini made me feel very at ease. She talked me through what I needed and definitely calmed me down. And guess what? It didn't hurt! Knowledgable, very professional and friendly service. I'd recommend. Thank you London Travel Clinic. Pip

August 5, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for sharing your feedback Pip and for the kind recommendation. We'll pass on your comments to Nalini. Have a great trip.

Rated 2 out of 5 stars

Terrible service

I was not told at any point before the nurse was about to give me an injection that it would cost. The GP, phone operator and Receptionist did not mention I'd pay £50 for a jab which is free at the GP.

The nurse was very dismissive and was annoyed that I was surprised!

They also got my email address wrong twice so I couldn't find the first appointment I made (at Victoria - so hard to find and then there was no receptionist!)

August 4, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for your feedback Anna. We are a private travel health provider and this is clearly stated on all promotional materials. Our pricing available to everyone by visiting our website at any time. Our nursing team will always confirm that price of any vaccines during all consultations and prior to any vaccine being given. Consultations are FREE and there is no obligation to take any vaccines or travel health medicines that we advise patients to have to best protect themselves. Thank you again and we shall pass your feedback onto our management team.

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Rated 5 out of 5 stars

India/Nepal vaccinations

Really sensible and helpful advice - especially for a trip where I'll be travelling around quite a bit in a region I've never been to before. Quick and easy to get an appointment - would definitely recommend this service to friends and family.

August 3, 2016
Unprompted review
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Reply from London Travel Clinic

Thanks Ginny, had a fantastic adventure.

Rated 5 out of 5 stars

Great!

Calm, considered, and seemingly very knowledgeable. I would highly recommend.
Will be going back for more information on malaria requirements when I have decided more about what I'm doing.

August 3, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you for your review Kate, really appreciated.

Rated 5 out of 5 stars

A really fantastic and concise appointment

My girlfriend and I had to get vaccinations for travelling to colombia and our nurse —despite us being over 5 minutes late— was excellent, quick, and concise, giving us all the information we needed including providing us with the correct vaccines. My girlfriend is also very afraid of needles, and she said that her experience was the best she had ever had and hardly felt it at all. While being concise in the appointment, the nurse also managed to avoid glossing over things but still provide us with all the information we needed before we went away.

August 2, 2016
Unprompted review
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Reply from London Travel Clinic

Thank you Alexander, we're delighted that the experience was so helpful.

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