Long Eaton Appliance Company Reviews 

1,028
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 410 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly approach, providing excellent advice and guiding them through product choices. The service is frequently highlighted as outstanding, with efficient delivery and professional installation teams who often go above and beyond. People appreciate the extensive range of high-quality products and the competitive pricing, often saving money. However, some people mentioned occasional issues with delivery, including unclear communication about dates at purchase, leading to unexpected delays and missed promised times.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting excellent communication and helpful,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and efficiency of... See more

Product

Clients share positive opinions on product, often highlighting the extensive range of quality brands and... See more

Price

Users describe positive interactions with price, frequently highlighting competitive pricing and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We went to the show room spoke to the staff they helped us with what we wanted placed order 2 weeks later got phone saying it was being delivered free of charge the two delivery drivers were very p... See more

Company replied

Rated 5 out of 5 stars

Not only did you give us a fantastic deal on our new Rangemaster your service was excellent. Gareth was so helpful and obliging in his detailed information re delivery etc. time scale and what was req... See more

Company replied

Rated 5 out of 5 stars

We recently bought an oven and a dishwasher from Long Eaton Appliances. They guided us thought the various products in their showroom, and found us two that were the most suitable for us. In both case... See more

Company replied

Rated 5 out of 5 stars

Easy to order and pay over the phone, the gentleman was friendly and helpful and followed up with details required. On delivery day,taking out the old appliance and fitting the new washing machine we... See more

Company replied


Company details

  1. Appliance Store

Written by the company

We are a family owned appliance and kitchen company, located in the historic town of Long Eaton, Nottingham. We have been trading for over 25 years and in that time, we have amassed extensive knowledge on the large number of appliance brands and kitchens we sell. In addition to our product knowledge, we have many staff members who have been with us for 20+ years! This ensures you are engaging with dedicated experts. As well as being a large appliance seller, we also design and fit fully project managed kitchens. Our team works tirelessly to ensure our clients leave us feeling we have created their dream kitchen. We are also a certified Which Trusted Trader, meaning we are a trustworthy company you can rely on, giving our customers the reassurance that we have been endorsed by a highly respected consumer organisation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 40% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(1,028)

363 reviews in the last 12 months

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Rated 5 out of 5 stars

Long Eaton Appliance company

Long Eaton Appliance company

I chose this company because it had very good reviews, and I can see why. I ordered via Michael, who was very helpful and easy to talk to. The goods were delivered by two really nice guys, Reg and Sean. I was informed the previous day of a two hour slot for delivery and they rang me when they were 10 minutes away. Everything went like clockwork. I would definitely use this company again, and would highly recommend them to prospective purchasers.

March 18, 2026
Unprompted review
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

Reg and Sean were excellent!

Reg and Sean were excellent! They were thoroughly professional in their delivery and great ambassadors for Long Eaton Appliances.

March 18, 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

Integrated Fridge/Freezer Replacement

The advice and service has been excellent. With great help from David in Sales through to the delivery and first class fitting by Richard - it has been very efficient and professional making it stress free for us.

A terrific customer experience.
Thank you.

March 17, 2026
Unprompted review
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

Excellent delivery team

Excellent delivery service

March 17, 2026
Unprompted review
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

Excellent customer service and communication

When I placed my order online I was told roughly when my appliance would come in to store. I was called to arrange delivery. When delivery day came I got another call from Long Eaton Appliance Company profusely apologising for not being able to deliver. No lies or spinning the yarn. The box is damaged and so is the appliance.
They then gave me another delivery date and time. When the date and time came they were bang on the mark. This company has a huge rang of appliances and most are cheaper than the manufacturer's RRP. Value for your money and communication from them is correct. I would buy from the Long Eaton Appliance Company again.

December 31, 2025
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

Dishwasher Long Eaton Appliance

Friendly staff in the showroom and the delivery staff. It was delivered when they said it would be and we got a phone call to say they were on their way. It was plumbed in and they made sure it was working. Would certainly recommend Long Eaton Appliance .

March 10, 2026
Unprompted review
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

Great service from Richard who fitted…


Great service from Richard who fitted my new cooker and hob this afternoon
It was a pleasure to deal with a local company who kept me fully informed whilst they waited for delivery of my order.

March 13, 2026
Unprompted review
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

Polite and experienced staff in store

Polite and experienced staff in store. The same applies to the delivery guys, nothing was too much trouble

March 13, 2026
Unprompted review
Long Eaton Appliance Company logo

Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

Lovely dual fuel range cooker

Lovely dual fuel range cooker: frequent updates from courier company and polite, professional delivery team.

February 18, 2026
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

Highly Recommended

The whole experience from start to finish was very professional - this company puts the customer first

March 9, 2026
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

Good price and support.

I was ordering online, however delivery was to Scotland and I wanted to know if it was in stock and an estimate of when I could expect it to arrive. I phoned and spoke to Michael who quickly checked and notified me of the earliest delivery date. I received the email confirmations and notifications of delivery. It arrived on the date provided. A really good service and they were competitive with their prices.

February 24, 2026
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

Excellent company, will use again

Very good help in the showroom with no pressure. Arranging fitting was hassle free as was the fitting itself. Excellent all round, can thoroughly recommend them.

February 26, 2026
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

Michael was very helpful

Michael was very helpful and assisted us in purchasing a new integrated fridge freezer.

January 3, 2026
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

Great service from Long Eaton Appliance Centre

We are delighted with the service we received in the showroom. Jake Rowland was very helpful. Our online order was felt with efficiently and we were kept up to date with the delivery of our new appliance.

January 1, 2026
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

Rated 5 out of 5 stars

kept informed regarding delivery

was informed the appliance was ordered and would be updated for delivery which I was

February 25, 2026
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Reply from Long Eaton Appliance Company

Thank you for taking the time to leave us such a great review. We really appreciate it.

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