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LookerOnline Reviews 

506
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, describing items as authentic, accurately described, and often fantastic. Many people found the prices to be good, reasonable, and very competitive, offering excellent value. Reviewers also frequently highlight fast and efficient delivery, with many receiving their orders quickly and well-packaged. However, some customers also noted that delivery times were occasionally longer than expected, with some experiencing significant delays. A few other people also felt that the final cost could be higher than anticipated due to additional import duties, VAT, or courier fees. Some reviewers were not happy with order communication, mentioning issues like orders not leaving the country or needing frequent updates.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers expressing satisfaction with their... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising fast and efficient shipping,... See more

Quality

Reviewers mention positive feedback about quality, with many describing products like sunglasses as... See more

Order

People report ambiguous experiences with order, with some finding it easy to place an order and receiving... See more

Price

Reviewers highlight positive aspects of price, with many finding competitive prices and good value compared... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Prices were good. It does seem the glasses looked in stock but they we almost like on dropship whereby upon order, they then ordered them with the supplier to be delivered into Italy before being ship... See more

Rated 4 out of 5 stars

The delivery time was almost 10 days longer than indicated on the website, and I had already taken the holidays into account. However, I received a prompt response from customer service, and the glass... See more

Rated 4 out of 5 stars

Apart from delivery being a little slow, everything was perfect. The sunglasses are fantastic. Arrived well packaged and I’m extremely pleased overall with the whole service.

Rated 4 out of 5 stars

My first time using this website The customer service was great and they responded quickly Delivery was longer than I’d of liked and had to pay import tax so no real savings to be made


Company details

  1. Sunglasses Store
  2. Fashion Accessories Store
  3. Glasses Store
  4. Optical Wholesaler

About LookerOnline

Written by the company

At LookerOnline, you get access to the world’s top eyewear brands at unbeatable prices. We offer a seamless shopping experience with free shipping and a 30-day return policy. Quality, style, and convenience - right at your fingertips.

The Best Eyewear, Always

Eyewear collection

Gucci, Saint Laurent, Tom Ford, Prada, Balenciaga, Miu Miu, Ray-Ban, Oakley, and many more. Sunglasses, eyeglasses, and ski goggles from the world’s top brands.


Find Yours Today!

Authenticity & Expertise You Can Trust

Authenticity and expertise

100% authentic products with a 24-month warranty. As an authorized dealer with 40 years in the industry, we offer dedicated customer service and strong partnerships.


Shop With Confidence!

Stay Updated, Save 5%

Newsletter discount

Sign up for our newsletter to get the latest on eyewear trends, industry news, and exclusive offers. Plus, enjoy 5% off your first order!


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Contact info

4.1

Great

TrustScore 4 out of 5

506 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(506)

165 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was in doubt at first

I was in doubt at first, but when I got the package it was exactly what I wanted. The staff was very helpful and fast at replying and the delivery too. Totally suggest it!

August 7, 2023
Rated 3 out of 5 stars

It was unpleasant that he had to pay…

It was unpleasant that he had to pay the fare twice!

July 11, 2023
LookerOnline logo

Reply from LookerOnline

Hello Doniyorjon, thank you for leaving a review. We are sorry that you found our request of a surcharge for shipping to a remote location unpleasant. We understand: it was unpleasant for us too to ask. We wish we could offer free shipping to all our customers all over the world, but sometimes shipping fees are so high that we would end up losing money, especially when we're selling products such as your Guccis at an overall discount of 35% off.
We're happy, though, that you decided not to cancel your order and get a full refund, and instead got your wonderful Gucci glasses at the lowest price in the world (shipping surcharge included!). Enjoy your new glasses!

Rated 5 out of 5 stars

Looker Online excellence

The Looker online site was easy to navigate and the choice of product was extensive.
From ordering to delivery, Looker service was fast and efficient and they communicated information of my order until it arrived.

July 5, 2023

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