Lookfantasic 

I would of given no star rating if I was able! I brought a bottle of Lancôme perfume, which cost £100. When I received it, the scent was so weak and disappeared after minutes of wearing it! I complained and asked for my money back, to be told that they don’t except refunds on open products. Absolutely shocking, this is clearly a counterfeit product! Please do not buy fragrances from these sharks!

Stay away!!!! Do not use!!! Steer clear!! The customer service is shocking… nearly a month after not receiving goods - we are still going round and round in circles…’live chat’ still as useful as a chocolate teapot!
I will continue the bad reviews until someone contacts me.
Stop asking me to repeat the same information and get on with it!!!!
I demand goods and refund!!!

Amount taken from PayPal account different from price at point of sale AND on confirmation email. I have emailed, instant messaged and phoned Lookfantastic and keep being told someone from the Finance Team will get back to me. Their online dispute facility just keeps changing the case status to ‘Completed’ with no contact. After 2 weeks I raised a case with PayPal and got the money back the same day. Other discounts offered (15% for new customers; 20% for downloading and ordering via the app) have not been honoured. This company only gets as much as 1 star as I’m unable to give none! Very sharp practice and incredibly poor customer service.

I had an order delivered of Estée Lauder item and left outside my front door in full view and has been taken look fantastic couldn’t care less and don’t reply to any contact it’s ridiculous

Mis sold
Used 20% discount code but system only allow value of 6%, despite stating 20% discount.
Customer Service have ignored my message
Still awaiting product.
I have asked for correct discount to be applied.
Do they have any customer service staff?
I want to cancel order and buy elsewhere with a more transparent and honest company.
I recommend you buy your products elsewhere

very lousy web. The purchase is not possible because the order is canceled and the customer's account is deleted. Can't buy products on this website

I received an email from the courier saying my package was damaged and to contact Lookfantasic and reorder which proved impossible I won’t be reordering as I don’t want or need extra hassle - they can keep my money - I will order from Feelunique - no hassle in the past - only reason I didn’t order from them this time was the price - cost me didn’t it

ABSOLUTELY DISGUSTING CUSTOMER SERVICE!!! I order a box that was being advertised on Instagram! Look fantastic did not included one of the items! When I contacted customer service, the person I spoke to said they would get in touch with me which they haven’t!!!! APPAULING for such a big company!!! People we need to shop small!!! I’ve shopped with a business by the name of TymmlessBeautyandYou and they are amazing!!!! Check them out for your Selfcare needs
Instagram
Tymmlessbeautyaandyou

Great experience, items arrived swiftly and just what I ordered at a good price - thanks

I placed an order in January and am still yet to receive it. I received the wrong product and they said they were going to send me out the correct one out but I'm still waiting and it is March now and I can't get into my account says email address not recognised. It takes so long for someone to get back to you but I have had no correspondence from them whatsoever

My experience with this company was extremely poor. I have placed an order but I never received it. I have contacted via chat the company and spoken with Tasha (I believe customer service) who offered me a very poor experience. Extremely unprofessional, lack of empathy and trying to swipe under the carpet this theft. I will reported this to the police as it is a theft. NEVER ORDER FROM THEM THERE ARE PLENTY OTHER COMPANIES.

Normally rave about look fantastic till today. My order is always delivered by Hermes but it’s now with Royal Mail this order was told delivery would be this morning no surprise it’s not. I wouldn’t have ordered if Id known beforehand it was using Royal Mail. I won’t be ordering again.

Signed up for a 6-month beauty box, tried to cancel it after the 6th box and got email confirmation it was stopped. Payments kept coming out, turns out they AUTO-renewed me after just 4.5months for another 6months. And since they take money by standing order instead of direct debit, there's no way to stop them.

Several bad experiences recently with this company. Ordered a product that was reduced in Black Friday sale and it wasn’t dispatched for over a month - it appears they sold the product without having any in stock (seems to happen frequently). I chased it up several times and customer services were not interested. I’ve heard of other customers being offered £5 credit in similar circumstances but I was offered no goodwill gestures.

More recently I ordered an Elemis set- received a few standard emails saying it was awaiting dispatch, wouldn’t be long, would be dispatched within 48 hours… then 10 days later received an email cancelling the order saying there was a pricing error and they wouldn’t honour the order!! No goodwill gestures, no explanation of why they waited 10 days to inform me of a pricing error they wouldn’t honour (and why many customers who had placed the order at same time as me for same price had their ordered honoured).

Unreliable, inconsistent and untrustworthy- will never use this website again, there are plenty of others to choose from with same products at same prices and who treat their customers properly!

I have been waiting for my purchase for a month since mid of Dec as for my partner's present but by mid of Jan I still haven't received it. The delivery status only said it has been dispatched but the delivery was incomplete. After emailing to them the response I received was an automate reply. They asked me to download the form, print then fill in and either post it back or scan, download and send it back with my signature to confirm that it hasn't arrived. Don't think I will buy from this seller again or recommend to anyone I know.

Update: I just received email today confirming that I should expect a full refund with in 3-5 days.

Can I give it a zero star? I bought it in Nov. 2020, (order # 255377038 ) it should deliver to Taiwan, I message them more than 10+ times, every time I have to repeat my issue, and they insisted the parcel was delivered! But show no proof of it. The lastest time I messaged them, they admitted the parcel returned to them, and they will refund the money when they get the returned parcel. I contact them couple days ago, try to confirm if they get the parcel yet, they told me it was the case of 2020, they refused to resolve it.
I moved to UK 2021, I thought it won’t happen again, but still, I had 3 orders with them on Black Friday, but one order didn’t send out(order number 355649109), I ask for refund, it takes them forever to investigate and approval. I spent more than 500 pounds for 2 orders, I will ask my credit card company to claim the money back, and tell all the Taiwanese friends and Asia media not buying product from them, we have a group of Asians, tons of them have the same experiences, very shame of the lookfantastic!
(Sorry my English is not good, but still I want to express my horrible experience with lookfantastic!)

This is the first time I ordered and it will be the last. I am still waiting on my order. The support team won't supply me with a tracking link. I have gotten 10 plus spammy marketing emails in the meantime.

Would give zero stars if possible.

** Also bad reviews on Look Fantastic.com Trust Pilot page **

Look Fantastic are the worst company I’ve ever dealt with in my whole 36 years of life. I ordered a substantial amount of Christmas gifts in December ‘21 only to be sent the wrong items and have since had a major problem in contacting customer care to return them and get a refund. But you can’t talk to someone at all in real time. A pitiful web form to repeatedly contact them is what I’ve been up against to get a reply from India two days later and going back and worth being fobbed off from different people and not getting a straight reply on how to make a return. After numerous messages to their Facebook account I finally managed to get a returns slip and label to post back the items which I did on 20th December. After again going through the pain of the awful webform and trying to get a refund, they’re now denying having received my parcel even though I have the tracking information and can prove they have it. I’ll never buy from LF again, shocking customer service - they don’t deserve my hard earned money

I am absolutely furious with this company.
I recently ordered two items by Paul Mitchell, a shampoo and a conditioner. Three days later I received my parcel which consisted of a PM shampoo but no conditioner. Instead there was a three item pack of Aveeda shampoo, conditioner and a mousse.
After a lot of searching through he website on how to contact someone, anyone, I managed to ping an email off explaining the situation. So the reply I got after a very meek apology was that I should pack up the item (sent in error by them) and return it to them before they could send me out the conditioner. I have to say I saw red. The item they had sent me was £41.00 and the item I should have got was just over £8.00. I was truthful enough to tell them there was an incorrect item in the parcel and this in turn would have logged all my details. So why do I have to wait for something I have paid for when the error is totally theirs. I could quite as easily have said only my shampoo arrived but being a truthful person I wouldn’t do that. I now have to pack this up take it to the post office and then wait another 3-5 days before they will even consider sending me my item. I will never use this company again.

I put in an order on 13 December and a couple of days later had an email from LF saying delivery would be delayed. I therefore messaged on 17 December to cancel the order. I was advised that the order could no longer be cancelled as it had now been dispatched & I was given a Royal Mail tracking reference that still today (30 December) says order being prepared for dispatch by the seller! I got nowhere with customer service so I raised a transaction dispute with PayPal.

Today 30 December I had an email from LF saying that they had received order I ‘returned’ to them!.. When I never received the order in the first place!! Chaotic & shambolic service. I am awaiting a refund and cannot reorder the items from LF or anywhere else now as they will not arrive in time before I leave for a holiday.