Lookfantasic 

I have been tryng unsuccessfully to get refunded formoney taken from my account for an order which was out of stock. I was not given an order number or anything but the sum of £19.38 and £5.65 ws taken. After many emails I have now received £19.38 but not the £5.65! When you email LK they do not even bother to read them properly, they will just tell you it has been passed on but you never hear another word until you email them again, then you probably get the same response. I know it is only £5.65 but it is my money!! I despair of ever getting this refunded. Be sure I shall never deal with LF again!!

Update: I received a message from LF askig for my order number!! If they read th review they would see there was no order number given. This proves my point exactly. Customer Service is rubbish. They can keep my £5,65 as I have wasted hours of my time chasing it.

I feel bad that I have to come here to leave another negative review. If there was an option, I would not even give LF a star.

I finally received an email to acknowledge refund of my order, after dealing with them for a number of days. What's even frustrating is that they stated the quantity of items wrong, and I would only be receiving a partial refund unless they rectify the mistake. I had to re-send the proof of postage to show the weight of the parcel to justify the numbers (3, instead of 2) of items returned.

I would not recommend this company and if you were thinking of returning any goods, do keep the proof of postage. LF should really refund the postage as well.

Please don't waste your time with this company! Absolute shambles.

Ordered with plenty of time for Christmas delivery. They sent out the wrong items. Took 4 days to resolve because customer service are absolutely shocking. Still no items!!! Requested a refund so will see how long that takes now. I was a regular customer- I will never order from this company again!!!

I received an email from PayPal to say my order was refunded. I had received no communication from Look fantastic to say the order had been cancelled. I sent an email to customer service to ask why. No response. Then I sent another email to chase and finally he replied to say they had no stock and that I can check the website to see when stock comes in. If I was able to place an order when there wasn't stock, how is the website reliable. Slow to reply and not overly polite or friendly. I wouldn't recommend or order from again.

I’ve used this site many times before without a problem I made a large order on Black Friday however my order was then split into 3 delivery’s all spanning over the space of 2 weeks which was really annoying to me but I guess that’s what happens when dealing with any company during Black Friday but overall it’s a good site would recommend

If I could give 0 stars I would. Placed an order at the start of December and my order was “processing” for 2 weeks despite quick delivery option. No contact number, no live chat available. Had to message on Instagram and Twitter. Same copy and paste replies asking for my details even though I had provided in the messages. Box finally arrived but it is missing one of the items and on my account it says it has been delivered. No one is replying to my messages about the missing item.

Do not use this company. Shocking customer service. My order still hasn’t arrived after a month and the tracking on Hermes says that it has been returned to sender yet they are refusing to give me a refund saying that they have opened investigation with Hermes that was two weeks ago. The only response I get to their online customer service is the standard holding email saying my request is still being dealt with. Absolutely disgusting avoid at all costs.

Useless as well! an item I ordered was in stock when I placed the order, and still not been dispatched! Find put today 5 days before Xmas it's on special order lol great and they never let me know waste of time and money!

REFUND ISSUES / TERRIBLE TIMELY, UNHELPFUL MESSENGER SERVICE - Ordered previously without issues however, due to LF warehouse move issues (apparently), my order was late being dispatched . Ordinarily, this wouldn’t have been an issue but I needed the order for a weekend away so was advised via their live chat to re-order and the customer service advisor (who was really helpful) would try to cancel my original order but, if she couldn’t advised me to return and a refund would be issued within 3 days of LF receiving the returned package. Customer service advisor was apologetic & also offered a 10% refund and cover the cost of next day delivery - brilliant service, I THOUGHT! The order wasn’t cancelled and I received both packages returning one within a few days for a refund ……. fast forward one month and I am being REFUSED A REFUND, the live chat is currently unavailable and I’m only able to communicate via their SLOW message service, taking 48 hours for each reply which is simply fobbing me off!!! It’s an absolute headache and looks like I will now have the inconvenience and timely process of contacting the ombudsman / seeking legal action. I just came on trust pilot and seems this is a reoccurring tactic by LF with some not even receiving goods! I will never use this company again!!!

Shocking service. Ordered 3 weeks ago. Still no sign of it. Every time I send a message I get a standard reply that it is in the “dispatch process”. Customer service seem to be incapable of reading and understanding my messages and have said several times I can return the item however I have never actually received the item. Parcel appears to be with Hermes for the last week but no sign of it moving. Extremely frustrating!! I will not be ordering from this company again.

Diabolical customer service I have been trying to cancel an order (which according to their website and terms and conditions you can) I have had no luck. After a number of impersonal replies from customer service I was told I could not cancel the order and had to return it after it was delivered. After 14 days it finally arrived and the box was damaged and wet it was delivered by Hermes.

Another email to customer service to request my refund and return and nothing. No reply! It's now been several days and still no reply from customer service. Absolutely appalling!

I have been a loyal customer of LF over many years so not sure what has happened as they used to be reliable.

Do not use this company they are not to be trusted

I can only echo the frustration other folks have experienced with delivery. I ordered 2 products listed as in stock - after a week they have yet to be despatched. Useless customer comms and service. Disgusting.

Ordered the product two weeks ago at the time of Black Friday. Nothing received after two weeks. The customer services number has been discontinued and the email responses were template stalling answers. I suggested that I would write a review to expose them and they sent a fictitious tracking number with Hermes who have now been waiting for the parcel for two days!
All of what I say is consistent with other reviewers complaints. They sent me a £5 promotional voucher! I can assure you that it will never be used! AVOID!
UPDATE…..Following publication of the above review I was promised delivery on Sunday (Today)! Reference to Hermes tracking says that it has been stuck at their hub since 12:00 on Saturday and it’s moving nowhere fast!
UPDATE……Sunday has passed into Monday and no delivery. Still being processed by Hermes!

Do not order from look fantastic, read reviews, people including me are not getting their Christmas orders, money taken, products not being dispatched ‼️all we get from customer services is automated reply emails that don't give no resolution or dispatch or delivery date. buyer beware.. Raise a refund request through PayPal resolution centre or your bank that's the only way you'll get your money back

Amazing online shop, amazing deals

Thank you for quick delivery, thanks for good customer service and amazing experience with this online shop

Amazing customer service! And quick! I contacted them about a product going on sale after I purchased it and they immediately refunded me the difference.
Best place for purchasing skincare or makeup!