Lookupfare Reviews 

They charged my card 3 times for agent fee!!! WTH!!!!

If I could give them a zero I would. I booked a flight with this terrible company, two months in advance for my mother in law and two aunts. They got to their location with no trouble. The flight home here is what happened
1. The airline canceled the flight, they emailed this company to let them know.
2. This company lied numerous times about this. Said the flight was not canceled IT WAS CANCELED.
They said the did not get the email THEY DID
3. They called me back to try and rush three ladies in their 70’s to make a flight that they had roughly 1:00 to make?? LAS VEGAS THEY HAD NO CHANCE TO MAKE THAT FLIGHT.
4. These ladies were forced to stay till Friday because of non stop flight for health reasons.
5. I had to call the airline to get the flight myself Told me I would have to pay the difference???? Isn’t that why you make reservations??
6 SAD we had to pay for the hotels the food for them to stay extra nights. THIS COMPANY IS THE WORST. AND SPOKE TO THE Supervisor 👎👎👎👎👎👎👎

Jose convinced me to cancel my United booking to Athens and book with them at a lower price. He told me it was FULLY REFUNDABLE. However, united called and informed us that ticket was non refundable. So I basically paid for the trip TWICE. NOW Jose will not return my phone calls so I can get some type of satisfaction

Booked a flight from DC to Lincoln and return for A little over $500. Called United for a refund. United is tracking the total cost of tickets with taxes at about $360. There no number or email address to contact Lookupfare on any correspondence I have from them. There is a blank space where the information should be. No one to contact equals no customer service. United canceled flights and offered other flights. Wedding was canceled for coronavirus. No need to travel now.

Don't think I was leary when I booked a flight from Kansas City to London and return flight from Dublin to Kansas City for only $472.! I called immediately to United to make sure it was a confirmed ticket! IT WAS and I could even do a checked bag at the same cost. The meal and everything included in the ticket. Thank you Lookupfare.com for such a great deal!! I had a blast on my trip!

Not only did I find the best deal for the cost of my trip from South Bend to Eugene, but also worked out well going both ways with very little time wasted between 2 flights each way. I was so looking forward to the travel, but due to an emergency medical issue, I had to cancel one day before the trip was to begin. I called Lookupfare, and they forwarded my information to United Airlines, who refunded me every penny of the trip, even though I did not have the cancellation insurance. I really didn’t expect this, but am so pleased, and this will help me to fly once I am recuperated from this issue that left me incapacitated. The person on the phone was super pleasant and helped me to get this done. I’ll be back. Thank you.

Horrible service!! I booked a flight for my family of three to DFW. Then on a separate booking, immediately after mine, I booked a flight for my parents to DFW for the same date, and time, and flight. I have the confirmations and the booking reference numbers. Upon check in at the airport we were told that my parents reservation had been cancelled, they had no seats on our flight. I was given a phone number by the gal who was trying to check them in at Fresno Air Terminal, for lookupfare. 877-400-7559. I reached a man who I gave the booking reference number to, who proceeded to tell me their flight was cancelled because they were late for check in. WRONG!! It was 4:15 AM, checking in for a 6:05 AM flight. I told him that was not correct, he must be in a different time zone. ( and my husband and son and I had just checked in for our flight with no problem). Then he stated that someone cancelled their reservation. Not sure who, or when. Stated that they had been issued a refund. Then he tried to get me to book them another flight with him, high pressure, as we were going to Texas for my Son's wedding. The Fresno Air Terminal employee, was also giving me available flight information at the counter, as he was on the phone telling me, " She doesn't know what she is talking about", "that flight is all booked up, No seats". DUDE!! I am at the airport, I think she can see better than you what flights are available. He insisted that I give him my credit card # so he could rebook them right away!! I ended up hanging up on him, and booked with the airport counter directly. It cost my parents over double what they had already paid, to go to my son's wedding. Did I mention that they are 86 and 81 years old, my Dad is in a wheelchair, and we had to leave them alone in the FAT (Fresno Air Terminal) lobby alone for 8 hours. Very Disturbing. Now that we are home, having checked all the bank statements, NO REFUND has been issued. We would like a refund. Waiting to hear back from you.

Good Service and price adjustment. Thank you

I felt like I was being scammed. I booked the flight online using two credit cards, One from my husband and myself the other one. The agent called us back and left a message stating that they tried several times, several days to get in touch with me and couldn't to tell me my card didn't go through Chase needed approval from my husband. We never recieved an alert from Chase on this matter. I told them No you haven't been calling my number, they assured they were. I asked why didn't they leave a message they claim message was full. I assured them my messages are never full and if it was full why is it they are able to get through now. We ended up having to pay an additional $150 because they said we couldn't get on that flight anymore. Called the day before flight take off because my sisters name was misspelled no fault due to them. It had 1 too many b's in her first name. They told me this will cost me $100 to change that 1 B. Hung up and called Spirit on the phone 15min they changed it with no problems no money. They probably knew thats all I needed to do but no they wanted an xtra $100.

I wish I could give 0 reviews on this “agency”. It’s true he worst service I’ve ever used. When I first booked the flight, they called me so that “ I could get a seat assigned”. Since I didn’t get my confirmation email after booking the flight, as usual, I thought this was a scam. After I called my bank to cancel the transaction because I never got the confirmation email, I finally got it. After that, I had a huge problem because my second last name wasn’t included in the ticket, these people had me calling Iberia because “based on their policies” they couldn’t do anything to change/add my second last name. That was a lie, I called Iberia and they said they couldn’t do anything because the ticket had been bought by a third party (cheapflights.com). At this point, I was very disappointed i was not only going to miss my vacation, but also loose my money. Plus, lookup fare kept telling me to call them back in 4 hours, in 8 hours, in 10 hours call after call and I was stupid to keep waisting my time in this scammers. They never got it resolved, but told me my only option was to book a new flight and then, I would get reimbursement of my money. HELL NO. How would I know i was going to get my money back?
Now, I’m waiting to see if my bank can do anything about this, all I can say is PLEASE don’t use this website. You can also deals through justfly.com or websites with better reviews. These people would yell at you and try to make you believe it’s your fault they’re stealing your money.

The people at LookUpFares really go the extra mile. There are few good companies and a lot of not so good to terrible companies in the industry. LookUpFares and Brandon are the really good ones.

Marcellus called me and offered me a ticket adjustment of $37 to price match other sites for this same flight for the satisfaction of the customer.

Bernard on behalf of Miriam.

The company reached to me the next to resolve the issue by confirming the $20:00 refund I was promised will be credited to my credit card account both verbally and in writing in an email. The agent I spoke with was very professional and helpful and much more reassuring than the agent I spoke with the previous day.

ZERO RATING< THEY STINCK ON ALL FRONTS. SHAME ON THEM FOR BEING ALLOWED TO BE ON THE INTERNET!!!!

Price of my tickets increased twice while the attendant had me on hold. unacceptable. very un freaking acceptable.

However after the management stepped in the problem was resolved and they made everything right would use again.

I called at midnight to cancel the ticket. he said to give me $500 refund. I called many times to get confirmation email to make sure to get money back. I still have not got now. I told her that if I can't get confirmation of the final price, I would like to cancel the ticket because I don't want to pass the 24 hours cancellation period. The last girl talked to me impolitely and hang up on me without letting me finish my sentence.

Julisa was extremely competent, informative, pleasant and helpful. I would definitely recommend your services and would use this service again. Thank you.

I am disappointed with this company. I wrote a bad review before then took it down because they had resolved my issue. Now I find out that
the time my flight that is booked for next month has changed. If I had not went on United airlines I would have never known the time change and would have probably missed my flight. I looked on this site and the time they gave me is different but they never informed me. Once again I will never deal with this company ever again!

charles smith handled my change of reservation very very well