Lordgun Reviews 

I bought the wrong battery model for my bike – my fault. But returning it has been an absolute nightmare. I’ve lost over £300 in customs and VAT charges, just to send back a €450 item. These costs are non-refundable to the customer and Lordgun sales were taking no part into helping, and the process to even understand them has been painfully slow and unclear. I still don’t know the full customs cost on the inbound leg i can reclaim, and I’ve been told I can’t claim anything back from the Italian side. Honestly, I’d have been better off reselling it on eBay. I don’t understand why Lordgun markets to the UK without warning customers about the ridiculous return costs. I followed the return policy and still got burned. It makes no sense and has left the worst experience. Lordgun should be responsible for import and export, include in price and reclaim themselves. Lordgun should be banned from selling in UK

Purchased a few items from this online store
No issues.
The items supplied are well priced &
Accurately described
Delivery time is fine . I Don’t order items for overnight or immediate use so happy to wait .

Used Lordgun a few times now. Usually the cheapest out there and everything always arrives on or before the date predicted for delivery. And love the free sticker that often comes in the parcels

The item ordered, just a headset, arrived very quickly and considering that it shipped from Italy was even more remarkable. I would definitely shop with them again.

Bought a Bell full face helmet, it was cheaper than anywhere else including delivery. As it was just under £135 there was no import duty to pay. Got recommended this site from a friend who did pay import duty as his item was over £500. It still worked out cheaper than anywhere else. Highly recommend

I have purchased from Lordgun a couple times now as the items I wanted could either not be found at any UK retailer or the savings was that significant!

Each time the transaction was smooth and very quick, I used expedited service each time, and got my items very quickly! As others have mentioned, this is an Italian company, so beware of how much you spend in one transaction else you will end up paying import duties. You can easily look this figure up on the UK Government homepage, currently this figure is £135.

Honestly, not sure why this company doesnt have a higher rating, I think people are being to critical sometimes, I will definitely continue to buy from them in the future.

Five star service. Super fast delivery from Europe. Super low prices. Great customer service. In the years I’ve been a customer, I’ve never had one issue.

If I could give 0 I would. I have never, ever experienced such a bad experience with any online purchase I have ever made.

Originally I purchased this item which was advertised with a different saddles pictures. As per my surprise when I received it I requested the item to be returned since what they ve sent was not the item I purchased. That process had already taken several days to be resolved.
They asked me to return per the Ups return label they have sent me and that I will receive my refund after they collect the item.

One month has gone by and after having to contact them over 15 times the saddle is still trying to reach their warehouse and they don't pay to receive it. They kept on replying back to me "rest assured we ll take of the delivery". Still my item is stuck somewhere in Italy and still I have not received my refund for their mistake yet.

The return started on the 17th of July and today is the 16th of August.

When item finally arrived after it was late being delivered, I fitted the item and found to be faulty. I filled out the online return form and provided pictures of the faulty item they rejected my return request, so now I've paid for an item I can't use.
Overall delivery, product quality and customer support is very poor.

I have used Lordgun 3 times now in the last 6-9 months. If I want something fast, delivery gets here faster than any retailers in the UK, even if you pay for next day delivery, as they don't necessarily despatch the same day. All 3 orders so far have been delivered within 24 hours of order. Prices plus fast shipping is generally cheaper on many products than I can buy in the UK. Lordgun have always despatched (if ordered before midday) within a couple of hours. If you are a UK resident, as long as your order is less than £135 you should have no duty charges.
I have nothing but praise for Lordgun and the speed of their service. I have never had to return anything yet, so cannot comment on their returns service. I will definitely be using them again

I ordered a pair of Pirelli gravel tyres.
They were dispatched and received very quickly.
Also a lot cheaper than the other online sellers.
Will defo order again.

Price is good but delivery experience terrible and I wouldn't purchase from Lordgun again. I paid extra for expedited delivery but wasn't sent delivery tracking details so only received the package a month later when I chased Lordgun up for details... very poor! They wouldn't then refund the extra I paid for fast shipping which was disappointing.

Update: Lordgun have told me that they did send me the shipping details but they weren't able to provide any evidence of this, and I couldn't find any emails from them even after a thorough search of my inbox & junk mail. Still no refund for the extra I paid for fast shipping.

I bought an Ortlieb rear rack for my wife's bike. It was cheaper than anywhere else, had no postage charge, arrived fairly quickly and had no import duty.
I didn't realise when I ordered that this was an Italian company.
A good experience overall.

Cheapest price I could find for product purchased. Delivery was made on time. Thanks.

Scored a great deal on cycling shoes with fast shipping. Product matched the description perfectly. Paid customs fees due to UK import rules after Brexit, not the seller’s fault. Lordgun’s honesty and service were top-notch.

Ordered a set of GP5000s. Shipping was in line with the estimates given and the products were perfect, would be happy to buy again.

Bought a bike helmet here, but unbeknown to me it shipped from Italy. This wasn't clear at purchase as the website looks very very UK based. It didn't fit and I had to ship it back to Italy at my own cost for a refund. So basically beware buying from here based on your location.

Avoid, they are scam, they charged my credit card, and ask me to pay again through PayPal.

I found a really good price for me but returned it as a tax are too high on delivery not their fault but it’s taken over six weeks and I still haven’t had the money paid back into my account. I have contacted them many times and they say they are waiting for the amount that the shipping would charge, but that’s not my problem, but I’m still waiting.

Ordered a new gp5000s tyre and castelli gilet as best price found, delivery was good and kept updated throughout