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LOST GEN CLUB Reviews 

1,579
•
TrustScore 4.5 out of 5

4.7

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Looking at 716 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items often exceed expectations and offer great value for the price. Many appreciate how well-made the jewelry is, often appearing more expensive than its actual cost. People also highlight the efficient delivery service, with orders arriving quickly and being thoughtfully packaged. Consumers are very satisfied with their purchases and often express intentions to order again. However, some customers also noted that certain products did not match online descriptions, appearing cheap, tiny, or defective upon arrival. A few other people also felt that delivery times were occasionally longer than expected. Additionally, some reviewers were not happy with the return process, citing high return costs or restrictions on returning promotional items.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often exceeding expectations and... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the high quality and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping and quick... See more

Price

Reviewers highlight positive aspects of price, consistently praising the high quality and great value... See more

Order

Customers had positive experiences with order, frequently mentioning the ease of ordering and quick delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so much! I ordered a necklace and bracelets, and they truly exceeded my expectations. The quality is amazing, and they look even more beautiful in person than in the photos! I am very satisf... See more

Rated 5 out of 5 stars

I tend to be relatively reluctant to buy things based off what I see on Instagram - but I did a little research and was more than pleasantly surprised by Lost Gen Club. The website is extremely easy t... See more

Rated 5 out of 5 stars

Was very happy to receive my order. Professionally boxed with the chain extension inside a nice looking pouch. They definitely care about the products they offer. Can't wait for my second delivery.... See more

Rated 5 out of 5 stars

Not being much of a jewelry person I was looking for high quality without breaking the bank. Lost Gen provided me with all of this and more. I received many compliments from the first wearing. I can't... See more

Company details

  1. Jewelry Store

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,579)

1,032 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect

The necklace looks exactly as advertised and is a perfect length. The shipping tracking system gave me peace of mind while waiting for it to arrive.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

Very happy with the look and quality of my necklace, just a shame you don’t get a choice on the length of the necklace, instead of having to get an extension chain, but overall all happy 😊

July 14, 2026
Unprompted review
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Rated 1 out of 5 stars

FAKE

Just arrived: FAKE eye tiger stone and chipped ring. Returning it costs more than the ring.

July 14, 2026
Unprompted review
LOST GEN CLUB logo

Reply from LOST GEN CLUB

Hi Ardino,

Thank you for taking the time to share your experience. We're really sorry to hear that the ring didn't meet your expectations and that you were disappointed with both the item and the return process.

We completely understand how frustrating that must feel. Our product photos, material information, and descriptions are provided on each product page to accurately represent the items before purchase, and we also offer a 60-day warranty for manufacturing defects.

At the moment, we haven't been able to locate an order or any previous communication under the name shown on this review. We'd genuinely like the opportunity to look into this for you and see how we can help.

Please send us a direct message with your order number or the email address used for your purchase, and we'll review your case and do our best to find a suitable resolution.

We appreciate your feedback and hope to have the chance to make things right.

Kind regards,
Lost Gen Club Customer Support.

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