We have been with Loveadmin for several years now. The migration to V2 had its challenges and still has! However, Leo especially, has been great with support and communication along with the help team... See more
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Lauren is always so helpful, friendly and efficient. She calmly helps us deal with our issues, questions, and managing new initiatives in a professional manner and explains things very clearly. Thank... See more
Company replied
We recently had a customer tell us we love your club but the only thing that lets us down is the admin. This customer hasn’t been able to pay through LA for months. In fact it’s not our only customer... See more
LoveAdmin has everything we need to manage our club day to day. Our account manager Lauren offers ongoing support and cannot do enough to help us! LoveAdmin take all of our feature requests on board a... See more
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Company details
Written by the company
Whether you run a Sports Club or a Membership Organisation, manage Classes or Courses, our advanced yet simple-to-use admin software helps you work smarter and faster. Get better visibility and control over your cash flow and increase your income with our money-generating features. Reduce your paperwork, manage everything online in one secure place, and streamline your working processes. No contract or tie-ins. And our personal, five-star support team will even help you get set up. Join thousands of customers benefiting from LoveAdmin! From sports clubs, class and course providers to membership organisations, our software supports administrators and managers across various sectors. Book your free demo today!
Contact info
Studio Four, The Boardwalk, Brighton Marina Village, BN2 5ZB, Brighton, United Kingdom
- 0330 818 8536
- sales@loveadmin.com
- loveadmin.com
4.0
Great
162 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 48 hours
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Lost £500. Better off with Class4kids
Awful experience. I wish I'd checked their Trustpilot reviews before I signed up.
I signed up back in Aug with launch of our club planned for end of Sept. Paid the Onboarding fee of around £300. I hit disaster internally when the full time employee who was going to oversee the last few weeks of set up decided to disappear. This meant I couldn't focus on LoveAdmin but had to get ready for launch instead and we had to delay our week long launch clubs and just do a party end of Sept.
Love Admin still charged me their monthly fee on top of the £300+ even though I hadn't used their system yet. When I raised this in Oct, I was told I'd be refunded for what was now two months (Sept and Oct).
We planned our launch week for end of Oct, did the training, got our products on the system and then PayPal wouldn't work. Because we couldn't use LoveAdmin, it became a last minute nightmare and I had to manually handle payments. I couldn't print flyers without a payment system connected on our website.
I got chased by my account person at LoveAdmin middle of our launch week to now use their software when it was just too late.
We reached Nov and I still was charged the monthly fee despite not having used their system and then I was told they weren't even going to refund Sept and Oct monthly fees.
Previously I was with Class4kids for 7+ years. I should have gone back to them. They treat people like humans. During covid they paused EVERYONE'S monthly fees, even if you continued to use their system. Loveadmin would have used that time to profiteer by the looks of it!
I've just lost close to £500 with them with absolutely no use of their systems. Not a single client used it!
November 30, 2025
Unprompted review
Reply from LoveAdmin
Hi Syd,
Firstly we are sad to hear that you feel this way, and that your club launch was derailed by staffing issues. Looking back over your account communication, we can see that the team did try and engage repeatedly during your onboarding to support your launch. We understand that new launches can be very stressful, and the team did manage to set up your account with the limited information that was provided. We are looking at the account to see if there could have been any improvements, and would be happy to discuss that with you - your Account Manager should be in touch.
Regarding the PayPal issue, we can see that you were unfortunately affected by the nationwide Cloudflare outage that was out of our hands, but the team tested the connection and communicated that it was working again. Sadly, it looks like you didn't try to put any payments through the system, or use it - but it is built and ready for you if you would like to try it. The team would be happy to pick up your training again if you were to do so.
Best of luck with your club launch, we are here if you need us.
The LoveAdmin team.
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Reply from LoveAdmin
Hello Mike,
We’re sorry to hear you’ve experienced issues, and we’re keen to turn your hate into love!
Our support team is always available at help@loveadmin.com to provide guidance and resolve any technical difficulties. On rare occasions when login or payment-related issues arise, they are typically quick to resolve, and we can advise you on the likely causes. Please note that payments are processed through trusted third-party partners who integrate with our system.
We encourage you to reach out, and we’re confident we can provide clear steps to get everything running smoothly again.
Kind regards,
The LoveAdmin Team
all times issues with log in and…
all times issues with log in and payments . Not recommended. Unfortunately we don't have a choice and need deal with this service
October 2, 2025
Unprompted review
Reply from LoveAdmin
Hello Customer,
If you experience login or payment issues, our support team is always available to provide guidance and resolve any technical difficulties on help@loveadmin.com. From what you have described, we're sure we can provide swift steps to resolve your issues.
Note that payments are processed through trusted third-party partners who integrate with our system. In some cases, payment-related issues fall outside of our direct control. However, as a payments-first platform, we always do our best to support users and ensure any issues are resolved as quickly as possible.
We welcome the opportunity to assist you directly, which can be done through contacting our support channels.
Kind regards,
The LoveAdmin Team
Fantastic!
I’ve been amazed at how quickly and efficiently everything I have asked for has been done. The Love Admin team can’t do enough for you! Customer service at its finest.
October 22, 2024
Unprompted review
Reply from LoveAdmin
Thank you so much for your kind words and the 5-star review. The team will be happy to know that you've had a great experience with them!
Disappointing Upgrade to V2
We have been using LoveAdmin for a few years and were promised the upgrade over a year ago. When I asked the onboarding team for this migration to be completed in August in preparation for the new football season its slipped into September. It has proved very difficult to set up all our new accounts and it feels like we've received very little support.
September 3, 2024
Unprompted review
Reply from LoveAdmin
Thank you for bringing this to our attention, we are so sorry to hear that your migration experience did not meet your expectations, and take our support very seriously. We will have one of our Managers contact you to understand how this happened and will look into what could be improved within the team.
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Lauren was very helpful
Lauren was very helpful, - nothing was too much trouble and got things done quickly under time pressures
September 3, 2024
Unprompted review
Reply from LoveAdmin
Thanks for the 5-star review Pete, we'll let Lauren know that she's been a super star!
Lauren has excellent communication and…
Lauren has excellent communication and was very patience with my requests and details. I would like Love Admin to further increase the length of time of the initial support and training given to me as the system is complex.
May 16, 2024
Unprompted review
Reply from LoveAdmin
Hi Sion thanks for your 4 star review, we'll let Lauren know she's done a great job. Your support is ongoing and not limited with LoveAdmin, so whenever you need some help just email help@loveadmin.com and one of the team will be there to arrange what you need. We want to make sure that you're fully comfortable with the system, and will always be there to answer any questions or run through areas you need some extra time with. Speak soon!
The LoveAdmin Team
Really helpful!
I have recently added a second school to my LoveAdmin account and the process was so easy. Customers have noted how easy the registration system is and we are very happy with how it all works.
May 15, 2024
Unprompted review
Reply from LoveAdmin
Hi Emma, thanks for your 5 star review! Nick and the team are happy that your customers are liking the registration system and we can't wait to hear more about how Popcorn Theatre continue their growth!
The LoveAdmin Team
Fantastic End To End Onboarding
Excellent platform that we can't wait to get into and develop for our customers. Onboarding was thorough and great support from the whole team from end to end.
May 13, 2024
Unprompted review
Reply from LoveAdmin
We're happy that you had a great onboarding experience and are sure that the system and team will continue to delight you. Thanks for taking the time to leave us a 5 star review!
The LoveAdmin Team
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LoveAdmin has been a game-changer
LoveAdmin has been a game-changer for our sports club. The software is user-friendly, efficient, and has significantly improved our time management and financial controls. The email options, including scheduling emails in advance, have been particularly useful in staying in touch with our members. Our members have also found it easy to manage their data and make payments to us through LoveAdmin. Overall, we are very happy with the service and highly recommend LoveAdmin to other sports clubs and organizations.
April 24, 2024
Unprompted review
Reply from LoveAdmin
Hi Giorgio, thank you for such a wonderful review. The team are delighted that they've had such a positive impact on your club and look forward to working with you in the future!
Disaster
Disaster, hate admin not love admin, 1h waste of time for payment and no results yet… trying for support but you speak with robot, extremely miserable
February 21, 2024
Unprompted review
Reply from LoveAdmin
Hi Leo,
We're sorry to hear about the trouble you encountered while trying to make a payment. Unfortunately, we are unable to verify your identity to provide specific details on your situation. However, we kindly ask you to reach out to our team (we're all just humans here and no robots!) on 0330 818 8536 (option 1) between Monday and Friday, 09:00 - 17:30, or via email at help@loveadmin.com.
We're confident any issue with your payment should be easily resolved, and our team is here to assist you every step of the way. We hope to hear from you soon.
The LoveAdmin Team
Not good
Not good; the most clunky and time consuming payment portal I have had the misfortune to use. Far easier to get the bank details of the suppier and pay direct (which I have done for 2x organisations when encountering this portal). Appreciate what they are trying do, but far too many layers and passwords. You need to simplify your business model. Good luck.
February 9, 2024
Unprompted review
Reply from LoveAdmin
Hello Alistair,
We're sorry to read about your experience. In order to help assist you, we have requested additional information.
To access your account, you should only need one username and password. Once you sign in, you will be able to view your outstanding invoices and easily submit your payment by selecting the "Pay now" option. If you have set up a recurring Direct Debit, payments will be automatically collected each time they are issued by the organisation, requiring no further action on your part.
We highly encourage our users to reach out to our accessible and friendly support desk for any assistance they may need. Our team is here to swiftly resolve any queries you may encounter in the future. You can reach us Monday to Friday from 09:00 to 17:30 on 0330 8188536 to speak with a team member for immediate help. Alternatively, you can email us at help@loveadmin.com.
The LoveAdmin Team
Helpful onboarding process
Leo made the whole onboarding process simple and easy to understand and they were able to answer my questions as I went along. I particularly liked how it was done over 2 sessions (so as not to bombard me with information) and how the follow-up email contained a link to the recording as a point of reference. Thank you!
January 25, 2024
Unprompted review
Reply from LoveAdmin
Thanks for the glowing review Nikki, we'll be sure to let Leo know how much you appreciated his help getting started with the system!
The LoveAdmin Team
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Great technical support
Took time to understand problem and show solutions via TEAMS.
November 20, 2023
Unprompted review
Reply from LoveAdmin
Thanks so much for your 5-star review David, we're glad we could help and will pass on your feedback to the team!
One of the worst systems ever
No, I don't love admin, how ironic that this company generates even more admin! The system is painful to use, support is virtually non-existent and payments often go haywire. Don't go anywhere near pre-authorise future payments, absolute nightmare.
November 8, 2023
Unprompted review
Reply from LoveAdmin
Hi Marc,
We are saddened to see your review and are sorry that you feel our support has not reached your expectations. We want to assure all customers that we have a support desk open to administrators and members, allowing you to make contact between Mon - Fri between 09:00 - 17:30. There is always someone to speak to at the end of the phone or you can email on help@loveadmin.com.
As a customer-led organisation we never want to hear that a customer feels that the software is making more work than less. Our development model is driven directly by client feedback. We release on regular cycles and our ongoing developments include a large feature set to satisfy multiple requests.
We're sorry that the recent payment issues, unfortunately caused by the payment providers themselves, have had an impact. We have been working non-stop with them to improve their stability.
Thank you once again for providing us with your valuable feedback and we would be more than happy to have a conversation with you to further discuss any issues you may have. Please feel free to reach out to us at any time.
The LoveAdmin team
The team made it really easy to set up…
The team made it really easy to set up and make and changes that I wanted during the setup period. They were continually ensuring the product would give me exactly what needed to. Nick and Amir were great.
September 1, 2023
Unprompted review
Reply from LoveAdmin
Thanks for giving us a 5 star review Alex, we love working with customers on product development and your feedback was hugely appreciated.
Any issues I have the Team at Love…
Any issues I have the Team at Love Admin are very good at responding quickly. My business has went from strength to strength since joining Love Admin.
October 30, 2023
Unprompted review
Reply from LoveAdmin
Thanks so much for your 5 star feedback Zoei, it's great to hear that we can support your business growth!
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Excellent Delivery
The handover calls were well-detailed and our requirements are well understood and delivered.
It is great to have recordings so we can refer to them when in doubt.
We look forward to getting familiar with the system and going live in the coming weeks
October 9, 2023
Unprompted review
Reply from LoveAdmin
Thanks for your 5 star review Joanne, it was great working with you get set up and trained.
LoveAdmin always covers you!!!!
Since we've jumped to our new system with LoveAdmin, everything in our Club runs smoothly, the proof is "Summer 2023", in summer the Club runs classes as usual + offers summer camps but Admin (office) is closed.... Summer passed with no dramas at all, payments coming through, bookings online perfectly set up. Huge thanks Team LoveAdmin.
August 1, 2023
Unprompted review
Reply from LoveAdmin
We love working with the Backflip team and are pleased that Summer ran smoothly and you could enjoy an admin break. Thanks for the positive review!
Lauren was so helpful
Lauren was so helpful, always taking the time to answer any questions I had and explain things, no matter how simple.
September 21, 2023
Unprompted review
Reply from LoveAdmin
There's no such thing as a too simple question and we're glad we could help Dave! Thanks for leaving us 5 stars, we'll let Lauren know.
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