We have been with Loveadmin for several years now. The migration to V2 had its challenges and still has! However, Leo especially, has been great with support and communication along with the help team... See more
Company replied
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Lauren is always so helpful, friendly and efficient. She calmly helps us deal with our issues, questions, and managing new initiatives in a professional manner and explains things very clearly. Thank... See more
Company replied
We recently had a customer tell us we love your club but the only thing that lets us down is the admin. This customer hasn’t been able to pay through LA for months. In fact it’s not our only customer... See more
LoveAdmin has everything we need to manage our club day to day. Our account manager Lauren offers ongoing support and cannot do enough to help us! LoveAdmin take all of our feature requests on board a... See more
Company replied
Company details
Written by the company
Whether you run a Sports Club or a Membership Organisation, manage Classes or Courses, our advanced yet simple-to-use admin software helps you work smarter and faster. Get better visibility and control over your cash flow and increase your income with our money-generating features. Reduce your paperwork, manage everything online in one secure place, and streamline your working processes. No contract or tie-ins. And our personal, five-star support team will even help you get set up. Join thousands of customers benefiting from LoveAdmin! From sports clubs, class and course providers to membership organisations, our software supports administrators and managers across various sectors. Book your free demo today!
Contact info
Studio Four, The Boardwalk, Brighton Marina Village, BN2 5ZB, Brighton, United Kingdom
- 0330 818 8536
- sales@loveadmin.com
- loveadmin.com
4.0
Great
162 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
LoveAdmin has been great and has really…
LoveAdmin has been great and has really simplified my job running our football club. The support team are fantastic, really responsive and really know their system well.
September 19, 2023
Unprompted review
Reply from LoveAdmin
That's great to hear, thank you for the 5 star review and we hope you have a fantastic season!
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Good response, efficient
Received fast, helpful response and resolved my issue quickly.
August 31, 2023
Unprompted review
Reply from LoveAdmin
We're glad we could help Alison, thanks for the 5 star review!
Unbelievable security leak in their platform
Unbelievable security leak in their website, as user name was forgotten, tried to forgot password link but it enabled to enter new password details without verification via email. Stay away!!
July 16, 2023
Unprompted review
Reply from LoveAdmin
Hello Burak,
Our system ensures that every password reset request goes through an email verification process. This means that a password cannot be reset without proper verification from the account owner.
From what you have described, there may have been some confusion or misunderstanding regarding the process, and I want to assure you that we are here to help.
We have also reached out to you on Trustpilot to provide further assistance. To ensure a prompt response, please let us know how we can contact you. Alternatively, you can reach out to our friendly support team at 0330 8188536 or help@loveadmin.com for any future support or concerns you may have.
Amir
Head of Customer Success
I've only just recognised that…
I've only just recognised that LoveAdmin has been taking £95 from my bank account since Jan 21! For something I've not signed up for and I don't recognise the reference at all????
I've tried to call them, to ask for the immediate refund, they say they're going to look into it and call me back, this was last Monday! I've tried speaking to the 'head of customer success' but every time I call back she/he is always in a meeting?
I've contacted my bank & am going through the chargeback process... what on earth...
June 26, 2023
Reply from LoveAdmin
Hello G.Ingrid,
We recently attempted to contact you via Trustpilot to obtain your contact details. Unfortunately, the information you provided does not match any of our records.
As the Head of Customer Success, I can assure you that no message was left for me to return your call. Moreover, the phone number you provided us through Trustpilot could not be traced.
We take payment related incidents extremely seriously and you would be guaranteed to receive a prompt call from a senior manager.
If you are experiencing a genuine payment-related issue, we kindly request you to please call us at 0330 818 8536 or email us at help@loveadmin.com. We are here to support you throughout the process.
Amir
Head of Customer Success
My name is Janet Gulroch
My name is Janet Gulroch, I'm the technical director here. One of our administrators here at N********** FC received a call from a former employee of loveadmin on Monday. I couldn't believe what happened next. Our administrator was sent a demonstration of a way of accessing all of our members data and how anyone can do it, even being completely external to loveadmin. We've had to completely cease using the system, and have requested that all of our members data be removed and deleted. We've also had to contact each member asking them to change their passwords on other applications they may use, as we are worried about their security.
I had my doubts when going through the onboarding stage, as the 'software' is just completely dated, to be honest we went with loveadmin because they were cheap, but this is just insanity. I'm waiting for an answer from loveadmin as to why our members data, and other club members data is freely accessible. I'm taking legal action, as this is a clear breach of members personal information.
It's been 2 full days, and no update whatsoever. Absolutely useless waste of a company, prior to this problem, the amount of time my administrators have to spend on the phone working around fixes and resolving problems with their software is costing us more money and time than before we started using them. Oh how we regret going with this sellotaped together company.
July 10, 2023
Unprompted review
Reply from LoveAdmin
Hi Janet,
If you are concerned about your own or member data then the most appropriate response is to contact LoveAdmin to discuss the matter. You can contact the team at help@loveadmin.com and someone will respond quickly.
We’ve had no such concerns raised to us and cannot find your contact details in our system. We cannot assist where there is only an anonymous review left and would welcome any genuine contact.
LoveAdmin is committed to protecting our end-users and clients' privacy and data. We fully comply with the General Data Protection Regulation (GDPR) requirements and have not experienced or had reported to us, any examples as referred to in the above comment.
Our platform offers multiple robust processes and extensive encryption, network and security methods, allowing our clients to manage their GDPR requirements to match their business needs easily.
These processes include but are not limited, to ensuring all processing of personal data is carried out on a lawful basis, safeguarding personal data against unauthorised access, loss or alteration.
Additionally we have processes to detect, assess, and report personal data breaches to the relevant supervisory authorities and affected persons.
We look forward to hearing from you and assisting you with your concerns.
LoveAdmin
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As a previous employee, avoid this company like the plague.
Management. I've seen and heard employees been made to cry after being shouted at. The office is dire, horrible partition walls, it's a glorified call centre done on the cheap.
Absolutely vile management are still working there, I won't name drop. I've seen things you wouldn't believe working here. I'd also be worried about the safety of your club members data when using LoveAdmin. There are clear vulnerabilities, it's a GDPR disaster waiting to happen.
Simply, do yourselves a favour and avoid this company like the plague itself. If you care about the safety of your members data, don't even contemplate LoveAdmin.
September 1, 2022
Unprompted review
Reply from LoveAdmin
This review is anonymous and we are unable to verify the experience or when it is referring to. We also cannot identify the office that is referred to as our office does not have partition walls and our staff rate working here very highly. Regarding the references to member data, we take data very seriously and follow GDPR protocols for our clients and members.
Without verification of the identify, we must assume that this is not a genuine post.
Great software
Great software
Great and efficient support from all the team
January 31, 2023
Unprompted review
Reply from LoveAdmin
Hi Michelle, thank you for your review and we're really pleased you're having a great experience with us!
Amir Razavi
Head of Customer Success
I've now realised that LoveAdmin has…
I've now realised that LoveAdmin has taken for every month £40 from my bank account (since Sep 2021), for something I never signed up for.
I've now called them, to ask for the immediate refund, but they are closed on the weekend.
Very scary !
January 7, 2023
Unprompted review
Reply from LoveAdmin
Hi Enrico,
LoveAdmin provides software services to organisations such as Sports Clubs, Class and Course providers and Membership Organisations.
Organisations use our service to raise invoices and collect payments from their members/customers, which would have been the case here.
The 'LoveAdmin' reference appears on your bank statement because the organisation is using the LoveAdmin software to manage their Direct Debit payments.
We believe we have traced your Direct Debit payments. Please contact us on 0330 818 8536 or help@loveadmin.com as soon as possible and we can share details of which organisation has been collecting money from you so you can contact them directly.
Our business hours are Mon - Fri, 09:00 - 17:30.
Amir Razavi
Head of Customer Success
Lauren - is a credit to LoveAdmin
Lauren, has literally been a gem from start to finish. Nothing has been too much trouble and everything has been actioned in a timely manner (quicker than expected) on every occasion. Everything is details and explained and I look forward to using the program knowing I can access support from Lauren and her colleagues.
Thanks for the support, here is to freeing up more of my time!
October 11, 2022
Unprompted review
Reply from LoveAdmin
Thank you so much for taking the time to leave such a great review for Lauren. We completely agree, Lauren is a real credit to us and we most certainly will pass this on!
We look forward to working with you and freeing up even more of your time!
The LoveAdmin Team
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Friendly and knowledgeable team
Friendly and knowledgeable team, we are excited to use the new system!
August 22, 2022
Unprompted review
Reply from LoveAdmin
Hi Emily,
Thank you so much for taking the time to leave us a 5-star review!
We can't wait to migrate you over to the new version of our software, so you can save even more time on admin!
All the best,
Amir
Head of Customer Success
Professionals
Very easy to get in contact with the team, and quick and helpful answers and advice.
August 8, 2022
Unprompted review
Reply from LoveAdmin
Thank you for leaving us a 5-star review, Elena.
Should you need any support in the future, just give our friendly team or call or send us an email.
All the best,
Amir
Head of Customer Success
My online zoom meeting went really…
My online zoom meeting went really well. Michael was very clam, clear and knowledgeable about LoveAdmin's software.
He was very good at listening at any enquiries I had and really tried to get me to understand everything that i need to know. plus he reassured me that my admin work would be cut by 80% which is like music to my ears haha.
I would of given more star but I haven't gone through the process yet but when I do I will re review.
Thanks
Shez
August 6, 2022
Unprompted review
Reply from LoveAdmin
Hi Shez,
We really appreciate you taking the time to leave us a review!
We're delighted you enjoyed your demo of the LoveAdmin system with Michael, and are so pleased to see you have decided to join us.
Our team can't wait to get you set up, so you can start saving time on your admin!
All the best,
Vincent
Customer Success Manager
Excellent experience
Excellent experience setting up my new system. I initially worked with Dean R who fit me in to his busy schedule last minute, I was greatly appreciative of this and found him to be very friendly, competent and helpful.
August 5, 2022
Unprompted review
Reply from LoveAdmin
Hello!
Fantastic to read your review, and we've passed this glowing feedback on to Dean :)
We're really looking forward to helping you reduce admin with our swim school software, and seeing your business grow!
All the best,
Amir
Head of Customer Success
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Great support from team Loveadmin
I have found the experience setting up our system fairly easy. There has been a few times that I have had to contact the team to help. Lauren helped me so much and answered my emails straight away. She guided me through the areas I was having problems with and I am please to say I am all set up and ready to go. I know if there are any future hic-ups (which I am sure there will be) the support team will be there to help.
July 29, 2022
Unprompted review
Reply from LoveAdmin
Hi Gemma,
We've passed this fantastic feedback onto Lauren - thank you for such kind words.
As you say, should you need any further help with the system our team are ready to assist!
Amir
Head of Customer Success
Very Helpful
Always been very helpful with all queries when I have raised a problem with the clubs account.
The problems I have had have always been resolved in a quick and timely manner and it doesn’t seem a hassle at all.
Thankyou
July 28, 2022
Unprompted review
Reply from LoveAdmin
Hi Helen,
We're very grateful for you taking the time to leave us a five-star review!
We pride ourselves on providing the most supportive experience possible for our clients.
For any further help, you know where to find us :)
Vincent
Customer Success Manager
Thank you so much!
The support and response times have been fantastic!!! I used only spreadsheets before love admin and found the change difficult. But whenever I need help, they always go above and beyond.
Thank you so much!
July 28, 2022
Unprompted review
Reply from LoveAdmin
Hi there - thank YOU so much for taking the time to leave LoveAdmin such a glowing review.
We understand the transition from spreadsheets can often be a daunting prospect, but we're delighted to have made the move as smooth as possible.
Anything you need at all from our team down here on the South Coast, just drop us an email or call.
Amir
Head of Customer Success
The worst system I have used for booking
Without a doubt the worst system I have used for booking.
If you want to book a week of holiday club sessions you have to:
1) select each HALF day from an unordered list of ALL available days
2) fill in a form for EACH half day one-at-a-time (because neither the 'copy from previous' or 'stored info' links work)
This system has stolen over an hour of my life and has made me warn every person I know about using it - to the point I'm now getting people come back to me telling me how much they hate it.
I am not a client, but I *think* it might be a case of this the parent (client)s seeing a lovely mobile for the baby, but the baby (user)'s view being of a set of rotating a***holes.
Full disclosure: I am a web software engineer - but I DON'T work on anything that competes with this.
July 28, 2022
Unprompted review
Reply from LoveAdmin
Hi Ian,
We’re sorry to read you’ve had difficulty registering for the club event. We’ll reach out to the club concerned directly to offer advice on how the customer experience can be improved through the forms available on their site.
Your registrations have been submitted through the older version of the LoveAdmin software, and please note that all clubs will be migrated soon onto the brand-new version which was released earlier this year. As a software engineer, we are confident you will welcome the new system and its enhancements, and the benefits it brings.
Please do feel free to email us on help@loveadmin.com should you have any further issues or alternatively call us on 0330 818 8536.
Our UK-based team is here to support both our customers and their members. We're also always open to feedback on improvements.
Amir
Head of Customer Success
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Very impressed by on-boarding process
Very impressed by on-boarding process. Calm show around the system when it can appear overwhelming. Proof is in the pudding though and Im just about to get going for real.
March 28, 2022
Unprompted review
Reply from LoveAdmin
Hi there,
We're so pleased to hear that your onboarding with LoveAdmin has been a smooth process.
We can't wait to see how we can help your organisation on its journey!
Anything you need, please don't hestitate to get in touch with our team.
All the best,
Vincent
Customer Support Manager
Love Admin
Pre-authorisation issue resolved
We had an issue with a customers payments bouncing continuously.
We were unable to cancel the pre authorisation and the customer was not being forthcoming in paying as the amount was not showing in their outstanding balances.
LoveAdmin Support as contacted and resolved the issue within a week. All outstanding balances were returned to the customer account and the balance was settled within 3 days.
Great support and another win on the collection of outstanding balances.
March 15, 2022
Unprompted review
Reply from LoveAdmin
Hi CHawke,
You're welcome, that's fantastic news.
Thank you for taking the time to share your experience and leaving a 5-star review!
Amir
Head of Customer Success
Anya was extremely helpful in helping…
Anya was extremely helpful in helping to resolve an issue we had with LoveAdmin. She spent time trying to find the problem and nothing seemed too much trouble.
January 10, 2022
Unprompted review
Reply from LoveAdmin
Hi Hayley,
That's fantastic to hear, thank you for your kind words and 5- star review! We are really pleased to hear this.
Anya is really happy you found speaking with her really helpful and passes on her best wishes!
Sasha
Customer Support Specialist
Love Admin
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