Luca Faloni Reviews 

1,147
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, highlighting superb fabrics, timeless designs, and excellent craftsmanship. Many appreciate the attention to detail in garments and packaging, often finding the fit and styling to be perfect. The service is frequently described as excellent, with welcoming, helpful, and knowledgeable staff, alongside fast and efficient delivery. However, some customers also noted occasional inconsistencies in product quality, with concerns about durability, items changing shape, or cashmere pilling. Others mentioned issues with sizing consistency, finding clothes too small or sleeve lengths disappointing, and colors differing from website images. Additionally, a few customers reported problems with delivery, such as unexpected fees, delays, or difficulties tracking packages, and some found in-store staff less familiar with products.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent quality, craftsmanship,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of clothing,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the friendly, helpful, and... See more

Staff

People report positive experiences with staff, consistently describing them as very friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love your products. I love how the items are different enough to stand out in a wardrobe but classy enough not to be only suitable for incidental wear. I'm really a fan of yours. On top of that, y... See more

Rated 5 out of 5 stars

Visited the Kings Road store and really enjoyed my experience on the day. The staff were super welcoming and helpful, in advice and trying on different shirts and colours. Bought two lovely shirts b... See more

Rated 5 out of 5 stars

I have purchased two pairs of lightweight chinos now and I am sure I will be back. From the presentation, arriving in a soft dust bag with a note from the LF team, to the feel and quality of the trous... See more

Rated 5 out of 5 stars

Luca Faloni is a top notch company with excellent, high quality Italian made clothing and accessories. When a light weight cashmere sweater didn’t fit as I had hoped, I received easy guidance with UPS... See more


Company details

  1. Fashion Designer
  2. Men's Clothing Store

Written by the company

Discover Luca Faloni menswear collection, crafted in Italy with the finest materials and a modern fit. Linen Shirts, Linen Trousers, Cotton Piqué. Free Worldwide Shipping & Returns.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,147)

244 reviews in the last 12 months

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Rated 3 out of 5 stars

I think the pricing is just too high

I think the pricing is just too high. I ordered from Quince and Brunello Cucinelli (comparison points of less expensive / more expensive). The Brunello Cucinelli is definitely higher quality but the Quince (which is far less expensive) is of equal quality to Luca.

Additionally, your rewards program is absolutely terrible. It is so disappointing that I have spent almost $10,000 and have nothing to show for it. How about - "Hey Nitin, he's a free silk cashmere hoodies for you because you've been such a loyal customer".

January 3, 2026
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Rated 5 out of 5 stars

The attention to detail was very…

The attention to detail was very impressive. Especially the packaging. The handwritten holidays card, the magazine, some sweets from Italy.... no one does this and it makes the biggest difference. This has become my favourite brand to shop with now. Will look for excuses to order from you guys again. Thank you

December 10, 2025
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Rated 5 out of 5 stars

You won’t want to take it off

The quality of the garment and the transaction were both exemplary. The recommended size surprised me as I thought I was a size larger, however I trusted it. I had high expectations as I had been looking forward to this piece for months (I don’t like impulse purchases). In a few days I received my package, and with great anticipation I opened it. It exceeded my expectations, and fit like a warm hug on a cold day. Great material and craftsmanship. I would recommend this as a wonderful gift for yourself.

December 27, 2025
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Rated 5 out of 5 stars

Best classic brand for men's fashion

The stores are spacious and beautifully laid out. The staff are very friendly but not overbearing. I can shop in peace and they provide advice when needed. They inspire trust and I know I'm getting great quality products. Luca Faloni is the next gen affordable luxury experience, well done team!

November 22, 2025
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Rated 5 out of 5 stars

My favorite fashion brand

Luca Faloni has been many a time my favorite choice: I appreciate the kind of high level standards in every field: made in Italy from the finest. I love my last purchase, the "City Jacket", a piece of perfectionism. European and responsible production.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

I get compliments

Beautiful, top quality products. I often receive compliments when I wear the jacket. Memorable customer service. Thoughtful, personalized packaging.

December 12, 2025
Unprompted review
Rated 2 out of 5 stars

Fabulous product but the experience was…

Fabulous product but the experience was destroyed by the means of delivery. The item was despatched not via the postal system but by a private delivery network.
I needed several calls to locate and finally get delivery.
The joy of the of the purchase was erased by the clumsy delivery.
I will still buy Luca Faloni in the future but only from physical stores.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Everything is perfect

The fabrics and workmanship of the clothing are top-notch. The very fast shipping is also worth mentioning.

November 27, 2025
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Rated 5 out of 5 stars

This is an excellent brand

This is an excellent brand. Superb quality at reasonable prices. The online service is efficient and the instore experience during my visit to Paris was outstanding. I recommend their products.

November 9, 2025
Unprompted review

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