Lucktrainers Reviews 26

Reply from Lucktrainers

Mar 19, 2026

I'm truly sorry for how this has been handled - especially given that this was a Christmas gift for your daughter. Ordering as early as November and still being left without the item, clear updates, or proper follow-through is incredibly frustrating, and I completely understand why you feel this way.

You should never been asked to chase the courier yourself, and I sincerely apologize for the lack of ownership and communication on our side. That's not the level of service we aim to provide.

Let me take full responsibility for this now and get it properly resolved for you. Could you please share your order number one more time? I will personally review the entire case, including the tracking issue and previous promises made, and make sure this is handled quickly and correctly without any further back and forth.

I understand your concerns, and I truly appreciate you giving us one more chance to make this right.

Reply from Lucktrainers

Mar 19, 2026

I'm really sorry to read this - I completely understand how frustrating it must feel not to receive your order and not get clear communication.

You shouldn't be left in the dark like that, and I apologize for the experience you've had so far. I'd genuinely like the chance to look into this properly and give you a clear answer on what's going on.

Could you please share your order number with me? I'll personally review everything and come back to you with a straightforward update and the next steps to resolve this - not just a generic response.

I appreciate you bringing this to our attention, and I'll stay on this with you until it's sorted.

Reply from Lucktrainers

Mar 19, 2026

Thank you so much for sharing this - I really appreciate your honesty, especially about the initial worries. It's completely understandable to feel that way after reading reviews, so I'm really glad you gave us a chance and stuck with your order.

I'm happy to hear our support team could reassure you during the wait. Shipping delays with carriers can definitely test your patience, so it means a lot that you felt supported through it.

And hearing that you love the trainers - that's the best part. The moment they arrive and exceed expectations makes all the difference, and I'm so glad they turned out exactly right for you.

Thank you again for your trust and for coming back to share your experience. If you ever devide to grab another pair, I'd more than happy to help.

Reply from Lucktrainers

Nov 24, 2025

Thank you for taking the time to share your concerns with us. I'm truly sorry to hear about the experience you've had - I understand how upsetting this must feel, and I want to assure you that we take your feedback very seriously.

Our goal is always to provide clear communication and reliable service, and I'm sorry if our previous replies left you feeling unsupported. I would really like to understand exactly what went wrong so we can resolve this properly for you.

Could you please share your order number and a brief description of the issue you encountered? Once we have this information, we will review everything immediately and make sure you receive the assistance you need.

Thank you for giving us the chance to look into this. We are here to help and want to restore your confidence in us.

Reply from Lucktrainers

Nov 17, 2025

I'm really happy to hear you're enjoying the trainers - nothing better than a pair that feels good the moment you put them on. And I totally get that little moment of worry when tracking doesn't update for a day. That pause can make anyone second-guess thing, even when the package is still moving as it should.

I'm glad they arrived right on time in the end. If you ever have questions about tracking or need help with your next pair, I'm always here for you. Enjoy the comfort!

Reply from Lucktrainers

Nov 17, 2025

I'm really sorry to hear your experience left you feeling this upset - getting something that doesn't match your expectations is incredibly frustrating, and I understand why you'd feel let down.

I don't want you to be left with unanswered questions. If you're open to it, I'd like to take a closer look at your specific order so we can understand exactly what happened and give you clear information instead of leaving you in the dark. Just share the email or order number you used, and I'll review everything step by step for you.

Thank you for reaching out, even though the situation has been disappointing. I'm here to help you get clarity.

Reply from Lucktrainers

Nov 17, 2025

I'm really sorry to hear how disappointed you are - getting a pair that doesn't feel right and then feeling confused about the return address would frustrate anyone. Thank you for taking the time to explain what happened.

Our warehouse and processing center are located overseas, which is why returns don't go to the UK address you mentioned. I know that can feel misleading when you're expecting something more local, and I completely understand why that added to your frustration.

I'd really like to take a closer look at your order so I can give you clear information and help you find a way forward. If you can share the email or order number you used at checkout, I'll review the details personally - what was shipped, where it was processed, and the options available to you - so you're not left feeling stuck.

Thank you again for reaching out, even though the experience has been upsetting. I'm here to help you get clarity on this.

Reply from Lucktrainers

Nov 17, 2025

Thank you for taking the time to explain everything - I can see how frustrating this has been for you, especially after waiting over two weeks for the trainers to arrive and then feeling like the information you received didn't match what you saw on the website. Anyone in your position would feel confused and let down.

The best way for me to help you properly is to take a closer look at your specific order and the conversation you had with our team. Our policies depend on the exact details of the situation - for example, whether the size issue, product condition, or handling process fits within the conditions listed. I don't want to make assumptions without confirming the full context.

If you can send me:
- Your order number
- A quick photo of the trainers you received
- The email address used at the checkout

I'll review everything step by step and make sure you get clear guidance based on your case, not just a generic answers. My goal is to get you a solution that actually makes sense for your situation.

Thank you for your patience - I'm here to sort this out with you.

Reply from Lucktrainers

Nov 17, 2025

I'm really sorry to hear how disappointed and frustrated you are - opening a pair and immediately feeling something is wrong would upset anyone. Thank you for offering to share photos; that already tells me you just want clear answers, and you deserve that.

I'd like to take a closer, honest look at your specific order so we can understand exactly what happened. If you're willing, please send over:
- The email or order number used at checkout
- The photos you mentioned.

Once I have those, I'll review everything carefully so you're not left guessing or dealing with this alone.

Thank you for reaching out, even though the situation has been upsetting. I'm here to help you get clarity.

Reply from Lucktrainers

Nov 17, 2025

I'm really sorry to hear how this has felt from your side - getting the wrong trainers on top of feeling unsure about the quality would frustrate anyone. I can see why you're upset, and you deserve a clear explanation rather than a situation that feels unfair.

I'd like to take a closer look at your order so we can understand exactly what went wrong and sort this out properly. If you can share the email or order number you used at checkout, along with a quick photo of what you received, I'll check everything step by step - the item sent, the packing records, and where the mix-up happened.

Thank you for reaching out, even though this experience has been disappointing. I'm here to help you get clarity and a way forward.

Reply from Lucktrainers

Nov 17, 2025

I'm really sorry to hear that your experience left you feeling this way - getting a pair that doesn't match your expectations is incredibly frustrating, and I completely understand why you felt the need to take the next step with your bank.

If you're open to it, I'd really like to take a closer look at your order so we can understand exactly what happened. Just share the email or order number you used, and I'll review everything on our side so you're not left dealing with this alone.

Thank you for reaching out, even in such a disappointing moment - I'm here to help you get clarity.

Reply from Lucktrainers

Nov 17, 2025

I'm really sorry to hear how upsetting this has been for you - feeling ignored, unsure about an address, and worried about what you received would make anyone lose trust quickly. Thank you for taking the time to speak up, even though the situation has clearly been stressful.

I don't want you to be left with unanswered questions. If you're willing, I'd like to check your order directly so we can understand exactly what happened with the item, the communication, and the handling on our side. Just share the email or order number you used at checkout, and I'll look into everything step by step so you're not dealing with this on your own.

I appreciate you reaching out, even after such a frustrating experience - I'm here to help you get clarity.

Reply from Lucktrainers

Nov 18, 2025

Thank you for taking the time to share all of this - I can hear how frustrated and let down you feel, and I'm really sorry your experience pushed you to this point. When things don't line up with what you expect from a company - whether it's registration details, communication, or policy clarity - it naturally destroys trust. Anyone in your position would be upset.

I don't want you to be left with assumptions or unanswered questions. If you're open to it, I'd like to check your specific order directly so we can see exactly what happened on our side and give you a clear, factual explanation rather than adding to the confusion.

If you can share the email or order number you used, I'll go through everything step by step and get you the full picture.

I know this hasn't been an easy experience, and I appreciate you reaching out despite the frustration. I'm here to help you get clarity.

Reply from Lucktrainers

Nov 18, 2025

I'm really sorry to hear how things unfolded for you - receiving something that doesn't feel right and then feeling like you're not getting clear communication would leave anyone frustrated. Thank you for taking the time to share what happened, even though the experience has been so disappointing.

I don't want you to be left without answers, If you're open to it, I can look into your case directly to understand what went wrong with your order and the communication on our side. Just share the email or order number you used to checkout, and I'll review everything step by step so you get a clear explanation rather than silence.

I appreciate you reaching out, even after such a stressful experience. I'm here to help you get clarity.

Reply from Lucktrainers

Nov 18, 2025

I'm really sorry to hear this - waiting a long time and then opening a package that doesn't feel right would frustrate anyone. I can understand why the tag raised concerns for you as well; when the details don't match what you expect, the whole experience feels off.

I'd like to take a closer look at your order so you're not left guessing about what happened. If you can share the email or order number you used at checkout, I'll go through everything step by step - the item sent, the handling, and the records on our side - so you get clear answers instead of more worry.

Thanks for reaching out, even though the experience has been disappointing. I'm here to help you sort this out.

Reply from Lucktrainers

Nov 18, 2025

I'm really sorry to hear how disappointed you are - waiting weeks for a delivery and then feeling the product isn't what you expected would leave anyone frustrated and questioning the whole experience. I completely understand why you feel misled, especially if you were expecting a local UK shipment.

I'd really like to take a closer look at your specific order so you're not left with more uncertainly. If you can share the email or order number you used, I'll check everything on our side - and give you a clear explanation rather than leaving you with assumptions.

Thank you for reaching out, even though the experience has been upsetting. I'm here to help you get clarity on what happened.

Reply from Lucktrainers

Nov 18, 2025

Thank you so much for sharing this - it's great to hear everything worked out in the end. Even with that small delivery delay, I'm really glad our team was able to reassure you quickly, and it's wonderful to know your son loves his new trainers. Moments like that make the wait feel worth it, especially when he's got something his friends can't find anywhere else.

If you ever need help choosing the next pair or want to check availability before ordering, I'm always here for you. We'd happy to look after you again!

Reply from Lucktrainers

Nov 18, 2025

Thank you so much for taking the time to share this - it really means a lot. I'm glad to hear your Air Jordan 4 Retros landed well in the end and that you're happy with the quality. Delays can definitely test anyone's patience, so the fact that you reached out and gave us the chance to reassure you is truly appreciated.

You're right that delivery time can sometimes create confusion, especially when people are excited for their order. Hearing that you had a good experience overall - and that everything arrived just as it should - helps balance the picture for others too.

If you ever need anything in the future, whether it's sizing help, product info, or order updates, I'm always here for you. Enjoy your Jordans!

Reply from Lucktrainers

Nov 18, 2025

I'm really sorry to hear that you feel this way - when something about an order doesn't match your expectations or the experience feels unclear, it's completely understandable to be upset. You deserve to know exactly what happened and why.

If you're open to it, I'd really like to take a closer look at your specific order so we can understand what went wrong and give you clear, direct information rather than leaving you frustrated. Just share the email or order number you used, and I'll check everything step by step for you.

Thank you for reaching out, even though the situation has been disappointing. I'm here to help you get clarity.

Reply from Lucktrainers

Nov 18, 2025

I'm really sorry to hear how strongly you feel about this - when something shows up and doesn't meet your expectations, the whole experience can feel upsetting and unfair. I can understand why you're frustrated, and you deserve clear information rather than more confusion.

I'd like to take a closer look at your specific order so we can understand exactly what happened and address it properly. If you're willing, please share the email or order number you used at checkout, along with a quick photo of the item you received. That will help me review everything step by step and give you a clear explanation.

Thank you for reaching out, even though you're disappointed. I'm here to help you get clarity on this.