I ordered trainers for my daughter for xmas on thr 8th november but they have fialed to deliver, i have used the tracking information and even that has stopped being updated on the 28th November. I... See more
Company replied
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I was worried about my order as I stupidly looked at the trust pilot score after placing my order- however, I’m really glad I did. My trainers were shipped quickly but Evri took ages to deliver. I ac... See more
Company replied
Appalling company. Basically a scam. Don’t honour their return conditions and just send out no sense replies. Please don’t buy your trainers from here. I’m not even sure they are legit trainers. I’ll... See more
Company replied
This is a scam. LMH ECommerce LTD (registration number 15621253), was dissolved in the UK on 09 September 2025 following a compulsory strike-off. Do not buy from them. The seller is based in Vietnam... See more
Company replied
Company details
Written by the company
Lucktrainers – The Walk of Luck isn’t just about footwear; it’s about stepping into your potential. Every pair is designed to bring you comfort, style, and a touch of fortune with each stride. Embrace the journey and let your Lucktrainers guide your path to success.
Contact info
29 Station Rd, N3 2SB, London, United Kingdom
- +447418361263
- contact@lucktrainers.com
- lucktrainers.com
2.2
Poor
26 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Scammers!!!
September 7, 2025
Unprompted review
Reply from Lucktrainers
I'm really sorry to hear that you feel this way - when something about an order goes wrong or communication feels unclear, it's completely understandable to be upset. You deserve to know exactly what happened.
If you're open to it, I'd like to take a closer look at your case so you're not left dealing with this alone. Just share the email or order number you used, and I'll check everything step by step to give you a clear explanation.
I'm here to help you get clarity on this.
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Great Price and Service
Bought some top-of-the-range New Balance trainers. Not the fastest delivery in this age of same/next day delivery, however the price compared to other online retailers was outstanding. I would highly recommend Lucktrainers and will certainly use them again in the future.
September 4, 2025
Unprompted review
Reply from Lucktrainers
Thank you so much for sharing this - it's wonderful to hear you're happy with your New Balance pair. You're right, delivery these days can feel slow compared to the "next-day everything" world we're all used to, so I really appreciate your patience while your order made its way to you.
I'm especially glad to hear the value felt right and that you'd recommend us - that means a lot. And of course, we'll be here anytime you're looking for your next pair.
If you ever need help with sizing, styles, or tracking updates in the future, just reach out - I'm always happy to help. Enjoy your trainers!
AVOID THESE SCAMMERS!
AVOID THESE SCAMMERS!! THEY TAKE YOUR MONEY AND DO NOT REPLY TO EMAILS OR CALLS. THEN FINALLY AFTER WEEKS WAITING FOR DELIVERY, I DISCOVER THAT THE TRAINERS ARE FAKE!! NOW HAVING TO CONTACT MY BANK TO TRY AND GET MY MONEY BACK AS THE SELLER IS REFUSING TO ACCEPT MY RETURN!!!
September 1, 2025
Unprompted review
Reply from Lucktrainers
I'm really sorry to hear how upsetting this has been for you - waiting weeks with no clear updates and then feeling let down by what arrived would leave anyone frustrated and angry. You deserved a smooth experience and clearer communication from the start.
I don't want you to be left without answers. If you're willing, I'd like to check your order directly so we can understand exactly what happened with the shipment, the item, and the communication you received. Just share the email or order number you used at checkout, and I'll go through everything step by step so you're not dealing with this alone.
Thank you for reaching out, even though you're understandably upset. I'm here to help you get clarity.
Reply from Lucktrainers
I'm really sorry you've felt ignored - when you reach out and don't hear anything back, it's completely understandable to assume the worst. You deserve clear communication, not silence.
I'd really like to take a look at your case personally so you're not left guessing. If you can share the email or order number you used at checkout, I'll check everything right away and make sure you get the answers you've been waiting for.
Thank you for reaching out, even though the experience has been frustrating - I'm here to help you get clarity.
Reply from Lucktrainers
I'm really sorry to hear that you've had an experience that left you feeling this way. When something about an order doesn't feel right or communication seems unclear, it's completely understandable to be upset and to warn others - no one wants to feel uncertain about their purchase.
If you're open to it, I'd like to take a closer look at your specific case so you're not left dealing with this alone. Just share the email or order number you used, and I'll review everything step by step to give you clear answers about what happened on our side.
Thank you for reaching out, even though the situation has been frustrating. I'm here to help you get clarity.
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