Lucky Seven Private Hire Reviews 

223
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable and efficient service, noting quick pick-ups and on-time arrivals. Many highlight the friendly, polite, and helpful drivers and staff, who contribute to a pleasant journey. People also appreciate the very affordable and fair pricing, often finding it cheaper than competitors. However, some people mentioned issues with taxi punctuality and reliability. A few customers reported taxis not arriving as scheduled or not showing up at all, leading to delays for important commitments.

What people talk about most

Service

People report positive experiences with service, often highlighting the reliability and punctuality of the... See more

Staff

Reviewers mention positive feedback about staff, with many consistently praising the drivers for being... See more

Price

Reviewers highlight positive aspects of price, consistently finding the prices to be fair, reasonable, and... See more

User experience

Customers had positive experiences with the user experience, with many wishing they had started using the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've found the Luck Seven app wonderful. So helpful, even booking taxis ahead to stop at various venues before it's final destination. My hubby is finding easy on his phone too. The points I accumulat... See more

Rated 5 out of 5 stars

Just like to give our local Taxi Company Lucky Seven Private Hire a Big Shout Out ! Easy Booking by a Fantastic User Friendly App or Phone, always plenty of Drivers working so very fast pickup t... See more

Rated 5 out of 5 stars

Most of the drivers are polite some are miserable some are on their talking to someone during all the trip which can be received has rude some say im just on the phone is that ok but wot wud they do i... See more

Rated 5 out of 5 stars

The drivers are all friendly and reliable. There are loads of cars in the Lucky Seven fleet which means customers don't wait too long for a cab. The prices are very low cost aswell, making the journey... See more


Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Transportation Service

Written by the company

Lucky Seven Taxis is one of the the largest Taxi operators not just in Stoke On Trent but the whole of Staffordshire. Established over 50 years ago, our family run business is one of the longest serving taxi companies in the area and we have achieved this longevity by priding ourselves on offering a professional, reliable, quality service. Download our mobile app and get 20% off your first ride when paying by card. Plus, earn loyalty points every time you ride https://onelink.to/kwd9vm


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

223 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(223)

165 reviews in the last 12 months

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Rated 1 out of 5 stars

Unpleasant experience

Terrible experience
I prebooked a taxi previous night for 06:45hrs following morning, I start work at 7am. The taxi came at 06:56 hrs and I reported late for work . This is the second time l have been late for work due to lucky seven taxis ignorance. I have had numerous awful experiences with them and have been left assuming they probably discriminate their customers. I will avoid lucky seven from now on.

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been using Lucky 7 for years

I’ve been using Lucky 7 for years. I always get nice & polite drivers. Hubby & I use them for everything from Hospital appointments, shopping & days/nights out. I use the app, which is very helpful. Especially with the build up of discount through the various journeys. We have a few favourites who we know them & vice versa. I would recommend to other people.

July 19, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

My female child used this taxi service and was picked up by a guy called kamaran, this driver was trying to flirt with her and was looking at her inappropriately, he then drove past her female friend from school and he peeped at her and made lewd signs out the window to her. I tried to make a complaint and was told go ahead go to the police and cut me off. Do not let your child or partner anywhere near this company!!!

July 3, 2025
Unprompted review

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