Lukas Distribution Reviews 143

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent condition and fine craftsmanship. The delivery service is frequently highlighted for its speed and efficiency, with many consumers appreciating the prompt dispatch and timely arrival of their orders. People also commend the smooth ordering process and the helpful communication received from the company. However, some customers experienced issues with missing bolts or faulty threads in supplied parts, requiring them to find replacements or wait for resolutions. A few other people also felt that communication regarding order status and tracking details could be improved, as some parcels arrived separately without notification or experienced delays.

What people talk about most

Product

People report positive experiences with products, frequently highlighting their great quality, good fit, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as well-made and of very... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process simple and easy,... See more

Service

Users describe positive interactions with service. Customers consistently praise the great service, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lukas and BSA were prompt to advertise the imminently arriving parts for my BSA Bantam . I was already looking at Jawa / Yezdi India, as I wanted Engine dresser bars and Headlamp grill. Took my pre-o... See more

Rated 5 out of 5 stars

Long long long wait for what turned out to be a scrap of bent tin ! No fixing bolts supplied either. Not your fault your simply the distributor but bloody hell quality control in India I guess need a... See more

Rated 5 out of 5 stars

I ordered the rear rail and pannier brackets last week. The rear rail was on backorder but I was offered one that had some light cosmetic damage at a discount. I took this up and the refund came back... See more

Rated 5 out of 5 stars

Hi I placed an order for rear rail and backrest/ rear rack .with Emma at lucas it was a very quick conversation by email sorting the delivery very quickly. I am very pleased, with purchasing and deliv... See more


Company details

  1. Motorcycle Shop

Written by the company

Official UK Distributor For BSA Motorcycles.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

143 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 4 out of 5 stars

Goldstar pannier bars

Pannier bars really good and quite easy to fit, but would have appreciated fitting instructions....also when viewing product, a clear indication of the price being "per pair", would have saved me emailing Lukas.
Overall, highly satisfied and all is good.

March 10, 2026
Rated 2 out of 5 stars

Disappointing

Same thing as as happened to others, took the order and payment, advised after that 'no stock'
This sort of thing is becoming all to commonplace on the internet, a shame that that theBSA name has joined those ranks

March 23, 2026
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Rated 5 out of 5 stars

New parts for my new bsa goldstar 650

Hi I placed an order for rear rail and backrest/ rear rack .with Emma at lucas it was a very quick conversation by email sorting the delivery very quickly. I am very pleased, with purchasing and delivery .all parts were delivered with updates an online well packaged in bsa box and wrapping will be buying again soon a big thanks to Emma

February 11, 2026
Rated 5 out of 5 stars

BSA 650 Gold Star Paddock stand.

Very prompt delivery of my BSA 650 Gold Star paddock stand and the build quality is good too.
However, he cross brace near the top of the stand runs very close to the low hanging rear number plate. It would be useful if were an inch lower.

February 10, 2026
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Rated 5 out of 5 stars

Ordered bracket,,unfortunately it was…

Ordered bracket,,unfortunately it was out of stock,,but there were some slightly damaged ones in stock,,so for a discounted price I got the very bracket,with slightly chipped paintwork... Lukas did not have todo this ,,my reduction in price was £20.. If I buy for my BSA again ,I will certainly be choosing Lukas first .... Emma thanks again

February 9, 2026
Rated 2 out of 5 stars

Still no item

Still no item or any info when it will arrive. Tracking info would help but then it would need posted first. Hope it dosnt turn into months like the exhaust guard

January 22, 2026
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Reply from Lukas Distribution

Hi Colin - We have checked our records & tracking information was added to your order on 22.01. The part should be with you today. Thank you for your order.

Rated 5 out of 5 stars

BSA jacket by Merlin is high quality

BSA jacket by Merlin is very high quality, good fit, warm and Waterproof.

January 6, 2026
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Reply from Lukas Distribution

Thank you for your review. We are glad you like the jacket.

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Rated 5 out of 5 stars

I made a mistake on my order which was…

I made a mistake on my order which was rectified without issue by Emma, extremely helpful.
Delivery was fast and without issue
The Jacket is extremely well made and a steal at the price.
One very happy customer.

January 6, 2026
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Reply from Lukas Distribution

Thank you for your review, Mark! We will pass the great feedback onto Emma & the team. We hope you're loving the jacket.

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