Lukas Distribution Reviews 

152
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like paddock stands and jackets are well-made and durable. The delivery service is frequently highlighted as quick and efficient, with many people appreciating the prompt dispatch and timely arrival of their orders. Reviewers also found the ordering process to be easy and straightforward, often commending the excellent communication and helpful customer service. However, some customers also noted issues with delivery, including long waits, lack of tracking information, and parcels arriving separately without notification. A few other people also felt that the quality of some products was poor, citing bent parts or missing fixing bolts upon arrival.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and fit of items... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt and fast delivery... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as well-made and of great... See more

Order

Reviewers mention positive feedback about order, highlighting that placing an order is very easy and simple,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its quality and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lukas and BSA were prompt to advertise the imminently arriving parts for my BSA Bantam . I was already looking at Jawa / Yezdi India, as I wanted Engine dresser bars and Headlamp grill. Took my pre-o... See more

Rated 5 out of 5 stars

Long long long wait for what turned out to be a scrap of bent tin ! No fixing bolts supplied either. Not your fault your simply the distributor but bloody hell quality control in India I guess need a... See more

Rated 5 out of 5 stars

I ordered the rear rail and pannier brackets last week. The rear rail was on backorder but I was offered one that had some light cosmetic damage at a discount. I took this up and the refund came back... See more

Rated 5 out of 5 stars

Hi I placed an order for rear rail and backrest/ rear rack .with Emma at lucas it was a very quick conversation by email sorting the delivery very quickly. I am very pleased, with purchasing and deliv... See more


Company details

  1. Motorcycle Shop

Written by the company

Official UK Distributor For BSA Motorcycles.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(152)

83 reviews in the last 12 months

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Rated 3 out of 5 stars

In stock items

Just saying ok
Would it be possible to tell the customer that the item purchased is not in stock before they part with there money
There's a thought !!!!!!

September 25, 2025
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Rated 5 out of 5 stars

You get what you pay for

High quality product, had the version I wanted immediately available, quick dispatch

August 9, 2025
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Reply from Lukas Distribution

Hi Andrew, thank you for your review. We're glad that you are satisfied with our service.

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Rated 4 out of 5 stars

This is a well designed and very simple…

This is a well designed and very simple to use piece of kit. The delivery was as promised. The only reason it did not get a full set of stars is that one of the suppled bolt had a faulty thread, I definitely didn’t damage it during assembly but had a suitable replacement which I used.

July 16, 2025
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Rated 5 out of 5 stars

Perfect solution.

Fast delivery of paddock stand specifically designed for my Goldstar. Very easy to assemble and use. Combined with a front wheel stand it makes the bike dead steady and level and is a doddle to get on and off single handed. And no need to adapt or modify the bike before use.

June 20, 2025
Rated 5 out of 5 stars

Good communication and solution to a minor issue

Good communication and although the item I had purchased which was still showing in stock at the time of purchase on the Lucas website, I received an email stating they are currently out of stock until the end of the month (2 weeks away at the time), they offered to sell a slightly marked item at 25% discount to dispatch immediately, which I was very happy to accept, thank you.

June 18, 2025
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Rated 1 out of 5 stars

I require a vat invoice for my records…

I require a vat invoice for my records , as I am selling the item on, thanks.

June 4, 2025
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Reply from Lukas Distribution

Thank you for your review Arthur, however hopefully we can turn the negative into a positive! Our team supplied a VAT invoice for you back in June.

Rated 5 out of 5 stars

BSA customers service

Dealing with Lucas Distribution has been a trouble free process, always quick to respond to my emails on update of accessories time scale etc.
Cannot fault their customer service. Recommended.

May 13, 2025

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