Lullabuy.co.uk Reviews 

102
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Orderd a dressing gown 3 weeks ago however website says 2/3days delivery dont order from them seems they take your money and don't provide the product

Rated 1 out of 5 stars

I bought 4 rolls of wallpaper from Lullabuy, however we over ordered and have two spare rolls. I emailed Lullabuy to find out how to return them however was then told that they don't accept wallpaper... See more

Company replied

Rated 3 out of 5 stars

The little star light was really cute and the perfect thing for my little fella who’s afraid of the dark. However, having paid €8 delivery, I was disappointed that it took 10 days to arrive. Not en... See more

Company replied

Rated 1 out of 5 stars

Purchased item for Christmas presents, all received promptly, we have a quality issue with one product, tried to contact customer services 3 times, no response and no telephone number

Company details

  1. Baby Store
  2. Furniture Store

Written by the company

Lullabuy is an online store dedicated to discovering stylish and modern products for kids and the home. Since our online store opened in May 2012 we have scoured the globe to offer customers a unique collection of children’s products that parents can enjoy displaying in their home. We have a passion for discovering stylish products and love to support other small businesses gifted in kids design.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

102 reviews

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1.6

All reviews

(102)

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Rated 5 out of 5 stars

Love Lullabuy!

Website easy to use, lots of choice of really modern items, always dispatched and received really fast! Always reccommend to my friends.

April 19, 2017
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Rated 5 out of 5 stars

Beautiful clothes

Beautiful clothes! Soft and so well made. Speedy delivery and beautifully packaged. Will definitely be shopping with you guys again!! Thanks :-)

April 19, 2017
Unprompted review
Rated 5 out of 5 stars

Simply top quality, professional service!

Just ordered the 'Oliver - Bear Head' after seeing them in a hotel in the Netherlands. Product is top quality and really pleased with it. Ordered on the Monday, and delivery was showing for 7-10 days. Turned up on Friday, tracked delivery from DPD. Really well delivered, with branded packaging inside and complimentary sweets in the box too. A great image which is also featured in the top home magazines. Based on this, I would definately use again. Thanks guys :-)

March 17, 2017
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Rated 5 out of 5 stars

Amazingly helpful and great service

I recently fell in love with the look of the Mutsy Igo but was unsure of buying a pram I hadn't seen before. I rang lullabuy and their helpful customer service managed to answer all my questions and more. I ordered my pram which arrived on time and I am delighted with my purchase. Thank you lullabuy.

October 8, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

I pre-ordered a OYOY adventure rug from lullabuy for my son for christmas and received a message from customer services to tell me it arrived a month early, in time for Elliott's birthday! He absolutely loves it and it looks great in my nursery. Great service!

September 30, 2015
Unprompted review
Rated 1 out of 5 stars

Really disappointing service

I bought 4 rolls of wallpaper from Lullabuy, however we over ordered and have two spare rolls. I emailed Lullabuy to find out how to return them however was then told that they don't accept wallpaper returns and directed to their returns policy. There was no mention of this policy when I placed the order and I'm not in the habit of checking a company's returns policy when I place an order. As a result I'm now £120 out of pocket and have 2 rolls of wallpaper that I don't need. Their stance was that the batch numbers may have changed however I have had the wallpaper a week and really fail to see how they could have sold so much of it in only a short amount of time. To add insult to injury they simply stopped communicating. I will be reporting them to trading standards.

September 3, 2015
Unprompted review
Lullabuy.co.uk logo

Reply from Lullabuy.co.uk

Hi Hannah

Please be assured that we would never leave a query without a reply, however it may take one business day for us to investigate an issue and get back to you. Please be advised that we did receive your email on the evening of 02/09 and yesterday sent a reply to address your concerns.

Lullabuy values every customer and we are sincerely sorry for any upset this may have caused. Please be assured that we have taken your concerns on board and we will take further steps to ensure that going forward customers are made further aware that wallpaper is non-returnable. In the meantime however I do hope that our offer of a refund has suitably addressed your concerns.

Thank you for taking the time to raise this issue.

Kind Regards
Mike

Rated 5 out of 5 stars

Exceptional Customer Service

After purchasing and using an item from Lullabuy I identified an issue with it and contacted Lullabuy for their advice regarding the best way to try to resolve this with the manufacturer. Lullabuy immediately offered to send me a replacement and take up the issue with the manufacturer on my behalf saving me the hassle of trying to do so. My return postage cost was returned and the replacement sent to me in Germany where I was living at the time. If only all companies provided this level of customer service!

September 1, 2014
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Rated 5 out of 5 stars

Wonderful company!

We bought a BE crib which slightly broke after a couple of months, I told the custumer service team and they reverted the same day offering to replace the broken part and they also gave us a little present for our lovely baby boy!
Very efficient and nice people!

February 24, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

Bought a Babymel changing bag for my new grand-daughter. Excellent item - good value for money, quality product. Quick delivery. Efficient company, very easy to deal with. Will use again. Highly recommended.

February 16, 2014
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Rated 5 out of 5 stars

Fantastic! Would highly recommend!

Purchased a changing bag for the birth of my first child and received nothing but excellent service throughout the purchase. Not only did I receive the bag quickly but I absolutely love my new bag, clearly a quality product. Thank you so much! Will definitely use again and have already recommended your website to my friends and family!

February 9, 2014
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Rated 5 out of 5 stars

Fantastic Service and Beautiful Products

I bought a Baghera classic pedal car from Lullabuy for my 4 year old son. It arrived 5 days after I ordered it (earlier than stated on the website) in more than enough time for his Birthday. He absolutely loves it and so did my friend who then purchased a car for her daughter from Lullabuy also. Our children are delighted with their new wheels and they look so wonderful driving in fleet. Thank you Lullabuy!

October 8, 2013
Unprompted review
Rated 5 out of 5 stars

Helpfull and quick

Ordered a change bag then the next day I received a phone call to say they were out of stock. The person who rang was very helpfull and suggested a few options.
I decided to buy a different bag which came a few days later.
Would definately use them again.

October 4, 2013
Unprompted review

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