Lumierehairs Reviews 

157
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the products arrive quickly and feel wonderfully soft and natural upon arrival. Many people also appreciate the helpful customer service, noting that orders often match the descriptions provided online. Buyers often note the full volume of the bundles and the pleasant texture. Some reviewers were not happy with the excessive shedding and tangling experienced after installation. A few other people also felt that returning items was particularly difficult and required dealing with unhelpful support. Additionally, several consumers encountered delays with delivery and received items that felt synthetic.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, as many customers praise the soft texture,... See more

Quality

Reviewers express mixed feelings regarding product quality, as many consumers praise the soft texture,... See more

Order

Customers consistently note ambiguous experiences with order, as some reviewers expressed deep satisfaction,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising super fast shipping and... See more

Customer service

People report ambiguous experiences with customer service, as many reviewers highlight quick responses,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love how quickly it arrived but I honestly feel that frontal should atleast be 180 density which is why I submitted 4 stars instead of 5

Rated 4 out of 5 stars

I was not satisfied with the hair color. It was suppose to have been brown/red and it had a orange tone to it. I was not satisfied with it. I opened one pack and that's the reason I haven't returne... See more

Rated 4 out of 5 stars

The hair is smooth and bundles are thick. The hair has no odor to it. The only reason I gave it a 4 was because I ordered wine and got mor of a red color

Rated 4 out of 5 stars

Hair is great! This is my 2nd time getting this hair. It’s soft and holds up well. The only thing is this 2nd time around the hair is shedding more than expected. Would buy again


Company details

  1. Hair Extensions Supplier
  2. also in
  3. Hair Product Store
  4. Wig Shop

Written by the company

LumiereHair is a leading wholesale online hair extensions shop of your first choice for top grade quality products at bottom prices. Lumiere hair firmly believes that the product quality is the lifeline of business survival, we have human hair factory, we will always improve the quality of our products. Lumiere specialized in professional set design, production, sales, service over the world Join Lumiere hair, meet more confident and beautiful you! Lumiere promise all the hair is 100% human hair, we have the best quality hair, and we wish to light up your beauty with Lumiere hair.


Contact info

3.6

Average

TrustScore 3.5 out of 5

157 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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3.6

All reviews

(157)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality

Different options available! Great quality of human hai for reasonable price. Fast delivery.

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Worst hair Ever it tangled and knotted…

Worst hair Ever it tangled and knotted up something awful, shedded like crazy I'm not sure if it's even human hair,sent them photos and emails telling them about the hair I purchased and they didn't offer nothing but 26.00 refund, my purchase was almost 300.00, this company is a fraud

July 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Gorgeous

The hair is very soft. I took it and dyed it and the results are GORGEOUS. WILL BE ORDERING MORE. ITS 26-28-30. And the hair actually came in a weeks time, even tho it was 4th of July week.

July 3, 2026
Unprompted review
Rated 1 out of 5 stars

Never use Lumiere again!

I picked out a wig and paid for it with klarna. First they didn't send it because I had to prove it was paid for. Then after that I got a wig in two days. It looks like a mullet. Short and over layed in the front. The cap is a extra small because I can not get my head in it. I paid 149 for the wig. They told me to keep it and they would give me 26 dollars back. I should sell it on ebay. I told them to sell it on ebay and return the money. I got a message to send it back to Hong Kong I think. I will never use this company again. They send the wrong wig, thats ugly and that I cant get on my head and I have to send it back international to get a refund.

June 25, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE. EXPENSIVE RETURN POLICY AND CUSTOMER SERVICE ONLY OFFERED $15 PARTIAL REFUND FROM $107 ORDER! It took approximately 2 weeks from payment to delivery (long time). My order cost was high $107.15. I ordered a 4/27, 14inch human hair wig with a band. The hair color is terrible in person, with no thought towards how the highlights are placed and the quality felt super fake. I reached out requesting to return and they shared that the quality is really good but willing to process the return if i pay for shipping. Here’s the thing - they are located in China so shipping is really expensive and practically no refund at all. They instead offered a $15 refund out of the $107 spent! As a customer you feel boxed because you dislike the hair quality, color but then you are paying even more to return. Terrible, never buy.

June 26, 2026
Unprompted review
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Rated 1 out of 5 stars

This hair is poor quality

This hair is poor quality. It sheds and is not human hair. It dries out and looks horrible unless it's wet. Beware. Do not spend your hard earn money with this company. I don't understand companies like this. You want better reviews put out better products
I sent a message and I'm waiting for customer service to respond. Please send quality hair or refund me. I had to pay 200.00 for install. It will not last two weeks. I'm very sad.

June 22, 2026
Unprompted review
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Rated 1 out of 5 stars

I initially wrote a review on 2/9/26…

I initially wrote a review on 2/9/26 and gave 2 stars due to the hair not being true length. The hair was also synthetic and knots did not bleach. 6/2/26 the company reached out and offered to refund 50% of my purchase for a bad first time experience. The refund was contingent upon me removing my review. They DID NOT follow through! Once again, I would not order from this hair company anymore.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE not REAL HUMAN HAIR

This is some of the WORST hair I have ever purchased, I washed and conditioned hair prior to installing and noticed ends of hair was very coarse once installed had to continue to cut the ends of the hair because it was so dry and frayed. After 2 weeks hair is tangled and matted and shedding everywhere reached out to customer service and they offered me $25 back and hair cost $200 plus. This is NOT real human hair and I will never buy again. BEWARE !!

May 19, 2026
Unprompted review

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