Lumierehairs Reviews 

157
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently praise the wonderful quality, noting that the hair bundles feel exceptionally soft, look completely natural, and hold up nicely after multiple styling sessions. Buyers also highlight the swift shipping times and consistently helpful customer support when asking questions about their recent purchases. Some reviewers were not happy with unexpected shedding, thin ends, and receiving hair that felt synthetic or lacked the expected length and proper color accuracy. Furthermore, a few people experienced frustrating return processes and unhelpful responses from support when attempting to resolve these persistent order issues.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, as some reviewers praise the soft... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the soft and full texture along... See more

Order

Reviewers mention mixed experiences regarding order processing, with some customers expressing high... See more

Delivery service

People report ambiguous experiences with delivery service, as reviewers express mixed feelings regarding... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers praising the quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love how quickly it arrived but I honestly feel that frontal should atleast be 180 density which is why I submitted 4 stars instead of 5

Rated 4 out of 5 stars

I was not satisfied with the hair color. It was suppose to have been brown/red and it had a orange tone to it. I was not satisfied with it. I opened one pack and that's the reason I haven't returne... See more

Rated 5 out of 5 stars

The hair was very nice and managed bundles were very full and stitched wells secure also easy to take care with little effort . Would like to fine a ginger color not ginger orange more rusted ginger i... See more

Rated 5 out of 5 stars

The customer service is excellent! Any time I had a question, they responded right away — something you don’t see with many businesses. Their products are high quality too, which makes the experience... See more


Company details

  1. Hair Extensions Supplier
  2. also in
  3. Hair Product Store
  4. Wig Shop

Written by the company

LumiereHair is a leading wholesale online hair extensions shop of your first choice for top grade quality products at bottom prices. Lumiere hair firmly believes that the product quality is the lifeline of business survival, we have human hair factory, we will always improve the quality of our products. Lumiere specialized in professional set design, production, sales, service over the world Join Lumiere hair, meet more confident and beautiful you! Lumiere promise all the hair is 100% human hair, we have the best quality hair, and we wish to light up your beauty with Lumiere hair.


Contact info

3.6

Average

TrustScore 3.5 out of 5

157 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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3.6

All reviews

(157)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

Worth the buy!

Shipping was longer than expected, but when I contacted Lumiere, they gave a speedy response and were very helpful. The hair was worth the wait! It didn't shed, there was no strong smell, and it felt great by touch. I was so satisfied with my install and how well the hair took to heat. I definitely plan on purchasing with Lumiere again!

May 16, 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT ORDER FROM THIS COMPANY !!!!!!!

Do NOT ORDER FROM THIS COMPANY !!!!!!!! It’s a fraud company from the merchandise, contact email, and return policy. As a salon owner/stylist the quality of hair isn’t what the description claim it to be. The bundles are thin not as shown on the model and the sales are not worth it! I’m leaving this factual review so others won’t be fooled by the false reviews left by other customers.

April 10, 2026
Unprompted review
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Rated 1 out of 5 stars

Ordered Hair and never got it…so I cancelled

I ordered hair last week for an event this weekend because delivery said I would get it tomorrow the latest. I never got an updates regarding where the package was besides “on its way” which it said since I ordered. After emailing 2x, it was made known to be that the hair I ordered was a high selling product. Either way shipping is shipping, but not once was I updated or was it communicated that it would be delayed. They told me that I would get it next week. I DONT NEED IT THEN!

May 19, 2026
Unprompted review
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Rated 1 out of 5 stars

The worse experience I ever had

The worse experience I ever had. Hair was so bad that it wasn’t even human hair it was synthetic I bought it to the salon for my stylist to also take a look it to make sure I wasn’t bugging before my appointment she told me I was scam it’s not human hair smh I had to do a rush order through LuvMe hair due to the quality of these bundles. I also order 4 and received 3 smh I had to go back and forth to get the address to return these items (hair) which I have to pay to return. These people was trying make me keep something I don’t want not going use (bad batch) hair not real horrible experience smh I will not recommend nobody to order off this site.

April 29, 2026
Unprompted review
Lumierehairs logo

Reply from Lumierehairs

Hello,
We’re truly sorry for the frustration this situation has caused.

Because your feedback involved in the hair quality. We company pay attention to it recently so that help you fix it out well.

I’ve also checked with after-sale support team, and has already personally marked your case as a top priority to ensure it’s handled as quickly as possible. And provide you with the solution. Please check your inbox or spam folder if there was any messages.

We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.

Warm regards,
Lumiere Hair Customer Support Team

Rated 5 out of 5 stars

AMAZING HAIR

Shipping was super fast. Great customer service!! I LOVE this store. Great quality hair. Never disappoints.

March 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Okayyyy this hair is EVERYTHING 😍 The…

Okayyyy this hair is EVERYTHING 😍 The lace melted flawlessly, it’s unbelievably soft, zero shedding, and I’ve been getting compliments nonstop! I had to come back and drop this 5-star review because baby… she did NOT disappoint — she exceeded every expectation 💁🏽‍♀️✨

April 8, 2026
Unprompted review

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