Lumineorganics Reviews 

I made an order then realised I had to cancel so emailed customer service. Absolutely brilliant as it was after 9 pm and within an hour they had replied cancelled the subscription and were sending me a refund keeping me informed throughout. Excellent customer service thank you .

I have been with Luminorganics for only a few months. I was taking their Magnesium complex(which truly seemed to be helping with back pain) and had to stop ,as l was having thyroid issues. I have had thyroid cancer and something was aggravated as my numbers were not stabilizing. Love the product and were quick to answer my mail. They do have great products and even greater service!

There was immediate communication as soon as I placed my order. I needed to change something and it was done quickly and with absolute professionalism in responding to my requests. Excellent customer service for sure!! Well done folks 👏

My order was lost in the mail, and Gwen and the company kept in contact with me as I hadn't yet received my order.
They sent out another bottle and received it within a week.
I just got it today with a night swish.
I will comment in a couple of days on the product itself.

I haven’t received my order yet so can’t say how good the product is but I have had a very good experience of this company’s customer care. When ordering I didn’t realise that I had signed up for a subscription and when I realised this I contacted the company and received immediate support and had the subscription cancelled straight away. I was so appreciative of how they dealt with my mistake and gave me immediate confidence that it’s a company that cares about its customers. Thank you

Customer service was outstanding. I made a purchase and forgot to uncheck the "subscribe" button. I emailed and got a response back in seconds and they removed the subscription from my account.

I CANCELLED MY SUBSCRIPTION ON JULY 24TH AND RECEIVED ANOTHER SHIPMENT ON JULY 31ST THEY WOULD NOT REFUND MY MONEY

I have yet to receive my product but I can safely say it is on its way to me as I’ve been able to check the tracking. After not being able to check through emails due to a web error, I contacted the customer service team and much to my surprise they were very swift in their response. After doing some digging myself I found my order number and sent it back to the team and they found my order along with the tracking. This review is purely based on the customer service team who are very friendly and quick in their response. I can’t wait to try the product and thank you to the team for your help in tracking down my order.

After multiple attempts to resolve this directly with the company, I feel other customers should be aware of my experience.

I paid $80 for two bottles. After waiting nearly two months, I finally received my order — except only one of the two bottles was included. I have contacted the company multiple times regarding the missing product and have still not received an acceptable resolution.

At this point, I don’t even want the second bottle. I simply want the $40 refunded for the product I paid for and never received.

What makes this especially frustrating is the lack of communication and customer service. A company should not charge customers for products it fails to deliver and then make them repeatedly chase down a refund.

If my $40 refund is not issued promptly, I will dispute the charge with my credit card company and file complaints with the Better Business Bureau and the appropriate consumer protection agencies.

Based on my experience, I cannot recommend this company. I hope they make this right and improve how they handle customer orders and complaints.

I had recently made a purchase and decided not to go ahead with a subscription after my email it was very quickly dealt with and refunded. I am impressed with such great service considering I no longer wished to receive the products

I needed to quickly cancel my order as I had an issue with my checking account, customer service was amazing and cancelled my order without any hassle or delays. I will definitely be back to give their products a try.

Prompt customer correspondence, very helpful staff

Great product and great customer service. There was some confusion around my order and the customer service team responded promptly to my inquiry and resolved the issue to my satisfaction. I am grateful for the action they took on my behalf.

Great communication

Best customer service I have ever had.
Melika was wonderful and could not have been nicer

I have tried 2 different products. Great line of offerings. Just didn't like being auto subscribed without my knowledge. I want to control when and how I order products. The first time was a little difficult to un subscribe, this time better. Should not have to do that at all.

Fantastic company really good recommend to any 1 which I have in past and they all agree

I needed to make a change to my order but was unable to access my subscription through the website. I got in touch with Customer Service and they sorted it all out straight away. They were excellent and kept me updated on the stage of the process.

I accidentally clicked on subscription when I placed a one time order. Once I realized this I contacted customer service on-line and I had a speedy resolution from the company. I was so relieved and really appreciated the quick response.