Lumineorganics Reviews 

Very disappointed that a monthly subscription was not made clear. The product isn’t great either, so therefore would not recommend this product or this company

Spoke to Lumine customer service regarding my order. They could not have been more helpful. Query was dealt with immediately, and follow up email received to confirm. Happy regular customer.

Really prompt response to my request.

They certainly made me sleep ..its a great product..just cant afford atm..

Fantastic customer service. Just started using the product, excited about seeing results!

My package got lost in the mail and I emailed and received a reply within the hour. They are sending me a new order at no extra cost to me. The customer service was excellent and I appreciate the help they gave me!

I unfortunately had to cancel an order not long after I had made it as I realised I was allergic to one of the ingredients. I emailed customer service and they immediately cancelled the subscription and elevated the order cancellation. Within 30 minutes they also cancelled the order and within 2 hours the refund was showing on my bank statement! I don’t believe I have ever received such amazing customer service! Helpful, polite, friendly and understanding.. awesome! Thank you x

I made an order then realised I had to cancel so emailed customer service. Absolutely brilliant as it was after 9 pm and within an hour they had replied cancelled the subscription and were sending me a refund keeping me informed throughout. Excellent customer service thank you .

I have been with Luminorganics for only a few months. I was taking their Magnesium complex(which truly seemed to be helping with back pain) and had to stop ,as l was having thyroid issues. I have had thyroid cancer and something was aggravated as my numbers were not stabilizing. Love the product and were quick to answer my mail. They do have great products and even greater service!

There was immediate communication as soon as I placed my order. I needed to change something and it was done quickly and with absolute professionalism in responding to my requests. Excellent customer service for sure!! Well done folks 👏

My order was lost in the mail, and Gwen and the company kept in contact with me as I hadn't yet received my order.
They sent out another bottle and received it within a week.
I just got it today with a night swish.
I will comment in a couple of days on the product itself.

I haven’t received my order yet so can’t say how good the product is but I have had a very good experience of this company’s customer care. When ordering I didn’t realise that I had signed up for a subscription and when I realised this I contacted the company and received immediate support and had the subscription cancelled straight away. I was so appreciative of how they dealt with my mistake and gave me immediate confidence that it’s a company that cares about its customers. Thank you

Customer service was outstanding. I made a purchase and forgot to uncheck the "subscribe" button. I emailed and got a response back in seconds and they removed the subscription from my account.

I CANCELLED MY SUBSCRIPTION ON JULY 24TH AND RECEIVED ANOTHER SHIPMENT ON JULY 31ST THEY WOULD NOT REFUND MY MONEY

I have yet to receive my product but I can safely say it is on its way to me as I’ve been able to check the tracking. After not being able to check through emails due to a web error, I contacted the customer service team and much to my surprise they were very swift in their response. After doing some digging myself I found my order number and sent it back to the team and they found my order along with the tracking. This review is purely based on the customer service team who are very friendly and quick in their response. I can’t wait to try the product and thank you to the team for your help in tracking down my order.

After multiple attempts to resolve this directly with the company, I feel other customers should be aware of my experience.

I paid $80 for two bottles. After waiting nearly two months, I finally received my order — except only one of the two bottles was included. I have contacted the company multiple times regarding the missing product and have still not received an acceptable resolution.

At this point, I don’t even want the second bottle. I simply want the $40 refunded for the product I paid for and never received.

What makes this especially frustrating is the lack of communication and customer service. A company should not charge customers for products it fails to deliver and then make them repeatedly chase down a refund.

If my $40 refund is not issued promptly, I will dispute the charge with my credit card company and file complaints with the Better Business Bureau and the appropriate consumer protection agencies.

Based on my experience, I cannot recommend this company. I hope they make this right and improve how they handle customer orders and complaints.

I had recently made a purchase and decided not to go ahead with a subscription after my email it was very quickly dealt with and refunded. I am impressed with such great service considering I no longer wished to receive the products

I needed to quickly cancel my order as I had an issue with my checking account, customer service was amazing and cancelled my order without any hassle or delays. I will definitely be back to give their products a try.

Prompt customer correspondence, very helpful staff