H! It was a delay in delivery of 2 pieces of the package(s). In fact, I have already fixed the problem with the contact person from Germany, who was very positive one. In the final, in two different d... See more
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Review summary
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Everything was great in the process, from the purchasing to the delivery. My lamp looks beautiful! The only minus would be the cord, is it so short, making so difficult to display the lamp at th... See more
The goods are nice, like on website. The minus is that you answered a bit later, but after i called a number from the company website somebody toked care of everything i asked The phone number that... See more
Company replied
Great product, looks amaizing. It was well packed, but a plastic bit was broken at arrival, it doesn't affect the functionality and you can't really see it. Transport took a while, but it worth the... See more
Company details
Written by the company
Lumories este aliatul tău digital pentru iluminat. Cu idei inspirate și soluții luminoase, transformăm spațiile tale nu doar în locuri mai luminoase, ci și în unele mai plăcute! Oferim o gamă variată de peste 400 de mărci - lămpi și corpuri de iluminat pentru toate gusturile, nevoile și bugetele. Creăm atmosfera perfectă de iluminat pentru orice ocazie, făcând din lumină o sursă de confort și bunăstare. La Lumories, beneficiezi de sfaturi și îndrumări de la experți, impreuna cu liniștea unei experiențe excelente de livrare.
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3.7
Average
350 reviews
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I purchased a floor lamp and it arrived…
I purchased a floor lamp and it arrived incomplete, the lampshade was missing. However, I paid the full price. I reported this to the company's representatives in Romania, but so far I have not received a written response and my complaint has not been resolved.
November 6, 2025
Reply from Lumories
Dear Customer,
Thank you for your message.
We sincerely apologize for the situation you’ve experienced. We have checked your order, and one of our customer service representatives has already contacted you regarding the missing part.
Please be assured that we are doing our best to resolve the issue as quickly as possible and to provide the most suitable solution for you.
Thank you for your understanding and patience.
Kind regards,
Your Lumories Team
There is an issue with the presentation…
There is an issue with the presentation you have on your website—it differs fundamentally from the characteristics of the product we received.
November 6, 2025
Reply from Lumories
Dear Customer,
Thank you for your feedback. We are truly sorry that the products you received did not meet your expectations.
Please be informed that one of our agents will contact you at the email address used to place your order to assist you further and resolve the matter.
We appreciate your understanding and for helping us improve our services.
Kind regards,
Your Lumories Team
Terrible customer support (their…
Terrible customer support (their schedule is impossible) and the shipping periods are long and not respected.
November 3, 2025
Reply from Lumories
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you have experienced with our support and shipping.
To assist you as quickly as possible, please feel free to contact us toll-free by phone at the number listed on our website, or send us an email at info@lumories.ro. We will respond promptly and do everything we can to help.
Additionally, we can check the status of your order in real time, and our system will automatically notify you of any updates or changes.
We truly appreciate your patience and the opportunity to make things right.
Kind regards,
Your Lumories Team
Reply from Lumories
Dear Customer,
Thank you for sharing your feedback. We are very sorry to hear that you have experienced delays on your order.
We would like to clarify that you were informed about the delay on 10/10/2025, and according to our records, the package was delivered on 05/11/2025.
If you are experiencing any issues with the delivery or have not received your order, please contact us at info@lumories.ro.
We will be happy to assist you and resolve any concerns.
We appreciate your understanding and thank you for choosing Lumories.
Best regards,
Your Lumories Team
I dont receive my order
October 31, 2025
Reply from Lumories
Dear Customer,
Thank you for your feedback. We are very sorry to hear about the delay with your order.
If you have not yet received your package or are experiencing any issues with the delivery, please contact us at info@lumories.ro
We will be happy to assist you and ensure your concerns are resolved promptly.
We appreciate your patience and understanding, and thank you for choosing Lumories.
Best regards,
Your Lumories Team
All products are working.
All products are working. But 2 of them, that shoud be dimmable, are not. They just can be turned on and off, no dimmable option.
October 30, 2025
Good choice
Good choice, good quality, good shipment. A little bit expensive, but ok ish.
October 30, 2025
Produs exceptional.
October 27, 2025
I didnt receive all the products
October 21, 2025
Reply from Lumories
Dear Customer,
Thank you for the review, and we sincerely apologize for the inconvenience caused.
After checking your order, we can confirm that it was split into three separate parcels. We have sent you an email with the details and are currently waiting for your confirmation to ensure the proper solution for you.
For any further questions, please do not hesitate to contact us at info@lumories.ro
Thank you for your patience and understanding.
Kind regards,
Your Lumories Team
I like the product
October 21, 2025
A little bit slow, a little bit hurried...
I haven't received the ordered stuff yet and you ask me to rate the experience. This is outrageous.
Edit: the package arrived the next day after I published the review. Good stuff, nice , very safe packing.
October 23, 2025
Reply from Lumories
Dear Customer,
Thank you for your review and we’re truly sorry for the inconvenience and for the confusion caused by the automatic review request.
According to our records, your package was delivered on October 28, 2025. The review invitation email was sent automatically by our system, sometimes before the delivery is fully completed.
We completely understand your frustration and appreciate your patience. Once you’ve had a chance to receive and try your order, you’re very welcome to update your review based on your full experience.
Thank you for your understanding and for bringing this to our attention.
Kind regards,
Your Lumories Team
THE BEST CHOICE TO LIGHT YOUR HOME
First of all, I appreciate the great variety that makes your choice as difficult, as pleasant. Then, the excellent communication and the promptitude of the delivery. I warmly recommend Lumories.
October 22, 2025
We haven' install the lamp but…
We haven' install the lamp but regarding the delivery you are very prompt.
I'll be back with an update.
October 20, 2025
I received only one product - I paid for 5
I received only one product, but I paid for 5. I'ved contacted the call center - no solution, send email... no response.The other products are lost or are still at your depo. But They appear delivered to me, and I was only one parcel... one box, with only one product in it. Also, the weight on the package is not the weight of all the 5 product. Short, I paid for 5 products a lot of money and only received one product
October 18, 2025
Reply from Lumories
Dear Customer,
We sincerely apologize for the inconvenience caused regarding the order. We have reviewed your order and understand that you received only one product instead of the five you purchased, because we had some issue with the delivery of the packages.
Our team has already investigated the situation and sent you an email with the solution. Please check your inbox (and spam folder) for our message. We are committed to resolving this matter promptly.
We deeply regret the frustration this has caused and appreciate your patience while we rectify the issue.
Kind regards,
Your Lumories Team
It was packed well
It was packed well, the item is nice, but the description on your site is not exact.
You cannot say if the light is warm or cold, only the 3 levels of brightness mentioned.
Would have been great to mention also kelvin measure.
October 18, 2025
Reply from Lumories
Dear Customer,
Thank you for your feedback and for sharing your experience. We’re glad to hear that the item arrived well-packed and that you like it.
We’ve checked the product you ordered: Lucande LED Holven Pendant Lamp, wood, CCT, length 113 cm, and in the technical information section titled “Mai multe informații”, you can see the light color details: 2700K warm white and 5000K neutral white, which correspond to the brightness levels you mentioned.
We appreciate your suggestion and will keep it in mind to make the product description clearer in the future. For any additional questions, please feel free to contact us at info@lumories.ro, and we’ll be happy to help.
Thank you again for your review and for helping us improve.
Kind regards,
Your Lumories Team
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