Lunalondonstore 

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Rated 1 out of 5 stars

Absolutely disgusting customer service they promised to change my item as it was right and told me the correct item was being sent which it never has been.I keep messaging them and getting no where.Th... See more

Rated 1 out of 5 stars

One star is the only one I could choose it should be minus 5 - purchased an item last November did not arrive until December, quality extremely poor, contacted them and a lady called Diana Smith respo... See more

Rated 2 out of 5 stars

DO NOT BUY - very poor nylon material, highly flammable, all items are discounted which also means that the maximum refund you will get is 30%. Check the now updated T@C’s even on faulty items. Go e... See more

Rated 1 out of 5 stars

Scam. Cancelled item immediately and used PayPal for a refund. Company confirmed cancellation via email. 5 weeks later company email to say sorry item was delayed, is now on its way, and can I cancel... See more

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Rated 1 out of 5 stars

This company is a fake and a fraud

This company is a fake and a fraud. Do not buy from Luna London Stores. They products are copies of high quality pieces made in cheap material direct from China. You will be unable to return any unwanted goods unless you post to China.

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking jumper arrived 3…

Absolutely shocking jumper arrived 3 weeks after purchase. Such bad quality. Wanted to get refund so sent email. Got one back quickly but it said I needed to pay for return myself and it was to warehouse china. Do not buy a thing from this company. Huge scam.

November 12, 2024
Unprompted review
Rated 1 out of 5 stars

Paid for a bag, no receipt, no bag- is it a fraud?

I paid for a bag and delivery long ago, didn't receive a receipt for the payment and didn't receive the bag.
Before payment they answered my questions quickly, after payment they don't answer me.
I'm afraid it's a fraud and don't know what to do in order to receive back my payment.
Does anyone have an idea for me?

October 29, 2024
Unprompted review
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Rated 1 out of 5 stars

Avoid buying from Luna London

These people are scammers!
Clothing is absolutely awful, avoid at all costs. They won’t answer my emails so unable to get a refund of my hard earned money.
The items I bought look nothing like the advertised clothes. They are cheap nasty and badly made.
Save your time and money! AVOID.

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

As with the other reviews avoid this…

As with the other reviews avoid this company at all costs. Item came from China, looked nothing like the online version and was terrible terrible quality. I could have sewn something better and I am terrible at sewing. I tried to return and the cost to do so was nearly as much as the item. AVOID AVOID AVOID!

November 7, 2024
Unprompted review
Rated 1 out of 5 stars

Scam scam scam!

Scam scam scam!! Like what other people say the same. I wish I goggle them properly before the purchase.

November 3, 2024
Unprompted review
Rated 1 out of 5 stars

Don’t use

I wish I’d read this before I ordered. Took 6 weeks to arrive and when they did, the material was awful. Expensive mistake. They’ll never be worn. Avoid!!

November 2, 2024
Unprompted review
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Rated 1 out of 5 stars

DO NOT TOUCH THIS COMPANY!!

DO NOT TOUCH THIS COMPANY!!! I’m pretty savvy usually and can’t believe I fell for this rotten company. The clothes are inferior rags which do not look like the pictures.
Luna of China actually not London. Awful, cheap, conned out of my hard earned money as refused to refund. I am furious with myself for getting caught out 🤬🤬🤬
One star given only because I had to, they are minus 100. SCAMMERS!!

November 2, 2024
Unprompted review
Rated 1 out of 5 stars

This company are misrepresenting the…

This company are misrepresenting the garments they are selling by showing images of clothes that look nothing like the ones the customer actually receives.
You think you are buying well-made, well fitting clothes, with excellent fabric choices and finishes when in reality you get something that looks the total opposite of that. I’m currently in the process of seeking advice from my lawyer to try and get back the money they have stolen from me. PLEASE PLEASE PLEASE do not purchase anything from this company, and tell all your friends and relatives about them incase they fall into the same trap.

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

Warning Total Scam

Warning Total Scam, poor quality clothing and business practices, how they can operate legitimately in the UK is shocking. Trying to get a refund and any detail on who actually runs this company is challenging. Hopefully others who see this review dont make the same mistake. Following up with legal options to see what can be done.

October 30, 2024
Unprompted review
Rated 1 out of 5 stars

Agree with other reviews

Agree with other reviews, i ordered a jacket from Luna "London" which is actually CHINA, a cheap terribly made scruffy rag arrived which resembled nothing like the photo. I wanted to return it and i find out at a cost of £60 which is the same as the item i bought. Emailed the company who said its my fault as i agreed to this when i checked out.

October 29, 2024
Unprompted review
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Rated 1 out of 5 stars

Anyone who has been scammed

Anyone who has been scammed
Do a charge back with your bank. I did that and they accidently sent me an email from another scam clothing website when I said never heard of you they emailed again from luna London same message. I’ve told them they are scammers and I won’t engage with their nonsense

October 27, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE ANYTHING FROM THIS…

DO NOT PURCHASE ANYTHING FROM THIS COMPANY TOTAL SCAM I CANNOT BELIEVE I FELL FOR THIS. IF YOU PURCHASE ANYTHING FROM THIS COMPANY YOU ARE THROWING AWAY YOUR MONEY !! I HAVE TRIED TO RETURN A DRESS THAT WAS NOTHING MORE THAN A CHEAP RAG. RETURNED IT EXACTLY AS I WAS ADVISED AT MORE COST TO MYSELF. TRACK AND TRACE NOW ADVISE IT IS BEING RETURNED ALTHOUGH IN CHINA AS CUSTOMS WONT ACCEPT IT !!!!!!!!!!!!! NOW MY LOSS WITH THE POSTAGE IS OVER £60

October 24, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM!!!!

SCAM!!!!! Avoid. So cross with myself for falling for it. Jumper in advert is NOTHING like jumper received. Jumper received is VILE. The quality is shocking and I paid nearly £40. For a refund I have to pay to send the item back to china and I highly doubt they will refund me so would be more money lost. Please warn people because they advertise all over social media and rip innocent people off

October 18, 2024
Unprompted review
Rated 1 out of 5 stars

This is NOT A UK BASED store

This is NOT A UK BASED store. The top I purchased is bad quality, horrible fabric & not anything like the picture. I had no idea it was from China.
To return to china costs a ridiculous amount.
I HAVE BEEN SCAMMED - DO NOT PURCHASE FROM THIS SHOP

October 23, 2024
Unprompted review
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Rated 1 out of 5 stars

Hilariously BAD fake

Hilariously BAD replica top sent from China which doesn't even closely resemble the item I purchased for £40 in good faith! AVOID AVOID AVOID! I have to pay to return to China if I want my money refunded.... anyone think it's a good idea to spend more money on this?!...hmm. Absolute daylight robbery.

October 21, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THESES SCAMMERS

DO NOT BUY FROM THESES SCAMMERS.

Poor quality products from China which look nothing like their website. Ask to return and you have to pay for return to China. They are called Luna London and registered in Southall.

A bunch of con artists selling cheap clothing at 5 times the price it should be

October 22, 2024
Unprompted review
Rated 1 out of 5 stars

No No No

As every other review. Not worth a star. Appalling fabric and weeks to arrived and only returns to China. Wish I had read reviews first.

October 22, 2024
Unprompted review

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