I had a very good experience with Lunar Bank. The process was clear, smooth and straightforward, and I really appreciated the professional and helpful service. A special thanks to Eric for his excel... See more
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See what reviewers are saying
It's truly wonderful to be a Lunar customer. My husband and I are both Lunar customers, and I highly recommend this bank; we love it. Thank you, Lina, for helping me with my Bankgiro number—you were t... See more
Company replied
Great overall. Nordea, Swedbank etc should be ashamed to charge so many fees when lunar is superior and faster in every single way WHILE being super fair with basically zero fees or significant upchar... See more
Company replied
I’ve had a very smooth experience with Lunar. The app is simple to use, fast, and well designed. Everything from daily banking to card management works exactly as expected. I especially like the trans... See more
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Company details
Written by the company
Lunar’s banking app makes managing your spending, budget and savings easy with its sublime user experience for both personal and business finance.
Contact info
Stockholm, Sweden
- +4610 555 85 05
- support@lunar.app
- lunar.app/se/privat
4.6
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Receiving help after issues
When I registered my business bank account with Lunar, I ran into some administrative issues regarding the card, receiving and sending payments. Alva called me to get more detail about the issues. Some issues haven’t been solved yet, but Alva is a great help. She is communicative and kind. I hope everyone will get this support when running into issues.
February 3, 2026
Unprompted review
Reply from Lunar Sweden
Hi Kim-Lan,
Thank you for your review and for sharing your experience.
We're very happy to hear that you have appreciated our communication so far. I have passed on your kind words to Alva, and we look forward to continuing our journey together!
Best regards,
Claudia
Very satisfied
I'm very happy with all the help I've got with my business bank account application process. Very kind and helpful customer service. Access to help even on the weekends.
February 2, 2026
Unprompted review
Reply from Lunar Sweden
Hi Kay,
Thank you so much for your nice review!
We're delighted to hear that you are happy with the help you received during your business application process. We're looking forward to having you and your business with us on our journey!
All the best,
Claudia
Loyality and professional behavior ends…
Loyality and professional behavior ends here.
5 stars for quick service
January 28, 2026
Unprompted review
Reply from Lunar Sweden
Hi Imran,
Thank for for taking the time to leave a review. We look forward having you on our journey!
Best regards,
Alva
Reply from Lunar Sweden
Hi Zahid,
Thank you for your review!
We are very happy to hear that you are satisfied with our service and that you are recommending us. We look forward to having you with us on our journey.
Best regards,
Alva
Mads Nr 1 Superstar
Starting a company has never been easier with the help of M to the ads, Mads. Superstar.
January 26, 2026
Unprompted review
Reply from Lunar Sweden
Hi Kevin,
Thank you so much for your review. It is great to hear that starting your company has been such a smooth experience with us!
I have passed on your shout-out to Mads, and we look forward to having you with us on your journey!
Best regards,
Alva
Vera good but took little long time…
Vera good but took little long time before starter up.
January 22, 2026
Unprompted review
Reply from Lunar Sweden
Hi Paul,
Thank you for sharing your experience.
We are happy to hear that you find our service good, but we understand that the initial setup took a little longer than expected. We've had many applications these last couple of weeks, which lead to longer handling time unfortunately. We are always working on making our processes as smooth as possible for our new users.
We look forward to having you with us on our journey!
Best regards,
Alva
Smooth onboarding
Tried opening a account during new year. I was contacted back by Eric requesting some additional information. The account was approved in an hour after I shared the information. Kudos to Eric who made it happen in no time and Lunar for such a smooth onboarding experience.
January 20, 2026
Unprompted review
Reply from Lunar Sweden
Hi Prashanth,
Welcome to Lunar Business!
We are very happy to hear about your smooth onboarding experience and that your account could be approved so quickly once the information was provided. I have passed along your kudos to Eric!
Best regards,
Alva
Reply from Lunar Sweden
Hi Soumojit,
Thank you for your review!
It is great to hear that you are enjoying our UI and that you find our features good. We always strive to keep the experience as simple and smooth as possible for our users.
We look forward to having you on our journey!
Best regards,
Alva
12 December 2025
12 December 2025, I transferred money from my Handelsbanken account to my Lunar account, and then from Lunar to my Revolut account. All accounts are in my own name. The only mistake I made was not sending the funds directly to Revolut.
Since then, my money has effectively disappeared.
Despite providing proof of transaction, proof of ownership, and bank statements, I cannot see my previous transactions and still do not have access to my funds. As of 19 December 2025, I have received no clear explanation of where my money is or when this will be resolved.
Because of this delay, I will not be able to buy Christmas gifts for my family, which has caused a great deal of stress and disappointment during what should be a family time.
This has been the worst banking experience I have had. Lack of transparency, slow handling, and no clear communication have made the situation much worse.
I am sharing this review to warn others to be careful, even when transferring money between your own bank accounts. I sincerely hope Lunar resolves this urgently and improves their customer support.
December 19, 2025
Unprompted review
Reply from Lunar Sweden
Hi Ingemar,
Thank you for your review. First and foremost, we’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey.
As a bank, we have an obligation to understand how our accounts and products are used. This is due to our regulatory requirements, including obligations under credit regulations, general terms, and anti-money laundering laws that mandate a high level of customer knowledge (KYC).
To achieve this, we occasionally need your help, which is why we ask questions or request documentation. We aim for all our customers to feel satisfied and experience smooth processes, that of course include our customer knowledge routines.
I want to ensure that you receive the service you deserve and hear more about your situation. You’re therefore more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me!
All the best,
Claudia
Easy and fast service.
December 18, 2025
Unprompted review
Reply from Lunar Sweden
Hi,
We’re thrilled to hear that you find our service easy and fast. Your feedback means a lot to us.
All the best,
Claudia
I truly thanks to Lunar bank and…
I truly thanks to Lunar bank and specially the one who was handling my case. Like for the first time bank officials ask for such relevant questions and to make it easier and simple to understand.
December 16, 2025
Unprompted review
Reply from Lunar Sweden
Hi Arsalan,
Thank you so much for your kind words!
We’re thrilled to hear that you found our process clear and easy to understand. That is exactly the banking experience we’re working for. Your feedback means a lot to us, and we look forward to having you with us on our journey!
All the best,
Claudia
Incredibly bureaucratic
Tried to open up a business account for a tiny private investment holding (15k in assets)
Lunar bothered me with numerous silly KYC questions with very short deadlines and without clear process. Also all by email rather than well structured online.
Bottom line: they are more bureaucratic than traditional banks, not less.
I'm gonna use Airwallex or now instead - so much better.
December 12, 2025
Unprompted review
Reply from Lunar Sweden
Hi Jannis,
Thank you for taking the time to share your feedback with us.
We’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey.
As a bank, we have an obligation to understand how our accounts and products are intended to be used. This is due to our regulatory requirements, including obligations under credit regulations, general terms, and anti-money laundering laws that mandate a high level of customer knowledge (KYC).
We aim for all our customers to feel satisfied and experience smooth processes, that of course include our customer knowledge routines.
We want to ensure that you receive the service you deserve and that we get a better understanding of the situation. You’re more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
We look forward to hearing back from you.
All the best,
Alva
Worst ai support
Its very difficult to run a company, if its turn out well Lunar start asking questions about whwre you get your money even if you have traditional invoices they stop you from making deals. You cant send over money, they lock your creditcard. The worst is that you must try to solve all problems via a bad ai service. Then if you use Lunar to scan all invoices. If you change bank you need to download tgem one by one even if you are connected to Bokia or Fortnox. I CHANGE away from Lunar after one year
December 10, 2025
Unprompted review
Reply from Lunar Sweden
Hi Jan-Olof,
Thank you for taking the time to share your feedback with us.
First and foremost, we’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey. We aim for all our customers to feel satisfied and experience smooth processes. That of course include our customer knowledge routines.
- Regarding your feedback about us asking you questions:
As a bank, we have an obligation to understand how our accounts and products are intended to be used. This is due to our regulatory requirements, including obligations under credit regulations, general terms, and anti-money laundering laws that mandate a high level of customer knowledge.
- Regarding your feedback on downloading invoices:
If you want to download all saved receipts from Lunar, you can easily go to our web bank and download a bank statement and include receipts and attachments. Follow this like to get to our web: https://business.lunar.app/auth/signin?country=se
Could you please get back to us with your contact information here on Trustpilot? I want to ensure that you receive the service you deserve and that we get a better understanding of the situation. You’re also more than welcome to contact us at 010 555 85 05 or via the chat in the Lunar-app and ask for me.
I look forward to hearing back from you.
All the best,
Alva
Reply from Lunar Sweden
Hi George,
Thank you for your review!
We're glad to hear that you've had a good experience with us.
We look forward to having you on our journey!
Best regards,
Alva
Worst bank in every way
Worst bank in every way! The positive comments are probably fake! Stay away from that horrible bank
December 8, 2025
Unprompted review
Reply from Lunar Sweden
Hi Petar,
Thank you for taking the time to share your feedback with us.
First and foremost, I am very sorry to hear that you feel this way. I can assure you that this is not the experience we want to convey.
If you would like to clarify your feedback, it will help us understand what happened and also follow up. You are welcome to contact our customer support directly in the app or by phone number +46105558505 and ask for me.
I look forward to hearing back to you.
Best regards,
Alva
Reply from Lunar Sweden
Hi Visera,
Thank you so much for your review!
We truly appreciate that you took the time to share your experience – it means a lot to us! We are so glad to hear that you have had a good experience with Lunar.
Best regards,
Alva
Don't. Just don't.
I chose Lunar Business when I started my company since they didnt have the 2500 sek startup fees and the monthly costs were very low.
Now we're a year in and i'm going to switch to another bank as soon as possible after this happened:
I tried to make an online purchase that I need asap but the total purchase amount was just over 31.000 sek. I got an error in the checkout stating that "transaction exceeds withdrawal limit". It's a safety measure. I get that. So i wanted to raise the limit temporarily. That's not possible.
What is the limit then, you might ask? Cause that info is not available on the page where you compare the vailable plans: the error message i got stated 2000 kr for a "15-17" plan (whatever that might be) and 5000 kr for a light or standard plan. Which turns out to be the private banking plans.
I wrote a question to the AI agent and that responded that the limit was actually 30.000 per day for card purchases. Which is very low for a business account, but okay.
Then the AI agent said "[...] If you need to make a larger purchase, let me know the reason for the purchase, the exact amount, who the recipient is, and if you have any supporting documents (like an invoice or order confirmation). I can then help you forward your request to customer support for a temporary limit increase".
Problem solved, right? After providing all the info the AI bot switched languages and said "thanks, we'll respond within 2-3 days". HOW LONG??
After two days i get a response from a "human". I highly doubt this was an actual human. Best case an prefab autoresponse:
"Hi there,
Your card limit is based on your plan. For Simple, the daily limit is 30,000 SEK, but for Essential and Limitless, it is 100,000 SEK.
To complete this payment, please upgrade your plan 🙏
Here’s how to change your plan: [...]"
I saw my phone light up when I got this message and immediately responded, but the chat already ended with a "please rate your conversation".
ARGH!
Tl;dr:
- Unreasonable limits on (card)purchases that can deadlock your company.
- Slow help
- Contradicting information
If you're considering using Lunar as business bank; please don't. Pay the 2500sek starting costs at a decent bank that's run by people, not robots.
December 3, 2025
Unprompted review
Reply from Lunar Sweden
Hi Johan,
Thank you for sharing for experience and feedback with us.
I'm truly sorry to hear about your experience. We aim for all our customers to feel satisfied and experience smooth processes. So I sincerely apologize to both hear about your experience and getting different information from our AI and human agents.
Our AI is still under progress and can sometimes give out the wrong information, which we apologize for. We continue to update it everyday, and your feedback helps us in our work.
We have 3 different plans depending on which products and services your business is in need of: Simple, Essential and Limitless. These plans have different card limits. For Simple the limit is 30.000 SEK/day. If you want a higher limit, you need to upgrade to either Essential or Limitless.
I've reached out to you in you Lunar app to continue discussing your feedback and how we can improve in the best way for our customers.
All the best,
Alva
If you work within Oresunds agreement - be careful
Was recommended LUNAR by new employer in Denmark: instead i got bunch of problems. Initial registration led me to Swedish Lunar, which is not what my employer needed. The first foundational question when in the an app derailed everything. It's like "Select your country". Since I live in sweden, i chose sweden, how TF i am supposed to know?
Now a whole month later I am not getting paid, and i have to apply again for Danish account. Great: "my address was not found", and now its manual review of Personbevis. I will have to wait for the skat.dk or borger.dk to process my NemKonto application, which took the like 3 weeks to send me a letter, and meanwhile I am out of money.
Also I absolutely HATE the lack of functional website. Everything is done via smartphone only. What is this, some teenager crypto app?
November 24, 2025
Reply from Lunar Sweden
Hi,
Thank you for your feedback.
The first page is the app is meant for either log in to an existing account or apply for a new account. By "Country" we mean in which country you want to apply for an account in, and after choosing country you need to click on "Apply now" so continue with the application.
I understand that this was not communicated clear to you – and I'd like to get in contact with you to hear more about your feedback and improvement proposals. It's through feedback we understand what we can improve.
Lunar is an app-based bank and our private customers can only access the bank through our app, while our business customer can access both our app and internet bank.
Please reach out to us at +46105558505 and ask for me Alva, and I'll handle your feedback and potential questions personally.
Best regards,
Alva
The customer service is absolutely…
The customer service is absolutely amazing. I needed my account opened in order to get started and Freja at Lunar helped me.
November 29, 2025
Unprompted review
Reply from Lunar Sweden
Hi Kaluba, & welcome to Lunar!
We're so happy to hear that you appreciate the service from our case handlers. Your feedback means a lot to us. I have passed your kind message on to Freja.
Best regards,
Alva
im travelling soon
im travelling soon , i have transfer my money from lunar to my revolut because i going vacitions and they ask me the purpose of my transfer i explein to them and they dont respond to me , i even provide my ownership of my revolut and they dont help me , my money stuck there for no reason and soon im going holidays and i dont hvae money . this is terrible i dont know what to do. is been for 20 november and till today i dont have my money in my revolut and in saturday i hvae my holidays .
November 20, 2025
Unprompted review
Reply from Lunar Sweden
Hi Thorill,
Thank you for taking the time to share your feedback with us.
First and foremost, we’re truly sorry to hear about your experience. I can assure you that this is not the experience we want to convey. We aim for all our customers to feel satisfied and experience smooth processes. So, I sincerely apologize to hear about your experience.
I've reached out to you today, and hopefully we'll be able to resolve the delays you're experiencing as soon as possible.
All the best,
Alva
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