Ordered on March 26th I've emailed 4 times the first 2 were apologetics with a promised of delivery soon,the last 2 requesting REFUND ignored. Still have not received nothing April 23rd I'm done li... See more
Lunessa
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See what reviewers are saying
Appalling. Do not order. I received my order last week and was hugely disappointed. I have emailed three times requesting a return label…but my emails have been ignored. I’ve even mentioned that... See more
Company replied
Just received the item beginning of April 2025really disappointed with it. Emailed company explaining the item is faulty and overheats to the point where it could burn the skin. Hopefully they will... See more
Company replied
I was skeptical at first, but this belt truly delivers on its promise! The moment I put it on, I felt immediate support and relief for my sciatica. The material is high-quality and doesn’t dig into my... See more
Company replied
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Absolutely disgusting aftercare
Absolutely disgusting aftercare, trying to return item ,they never answer any emails/ msgs stuck with item I do not need and no way of returning for refund,Do not trust
May 30, 2025
Unprompted review
Reply from Lunessa
Dear Dean,
We’re very sorry to hear about your experience and truly regret the lack of communication you've encountered.
Please email us at helplunessa@gmail.com with your order details, and we will make sure this is resolved for you. You are entitled to a full refund, and we are here to help arrange the return if the item is not needed.
We understand your frustration and are working hard to improve our response times. Thank you for your patience.
Warm regards,
Team Lunessa
I was sceptical at trying this heater…
I was sceptical at trying this heater knee brace but 15 mins a day for the last week is improving my mobility
100% recommend
June 6, 2025
Unprompted review
Do not order
Do not order, inferior product, no instructions or invoice included. Emailed 5 times for a full refund. Was offered half the money back. Not interested, I want a full refund. Knee braces are nothing like as described on their website.
June 4, 2025
Unprompted review
Reply from Lunessa
Dear Lin,
We’re very sorry to hear that the product didn’t meet your expectations and that you’ve had trouble reaching us.
Please contact us at helplunessa@gmail.com with your order number, and we will ensure you receive a full refund as requested. You do not need to accept a partial refund—we’re here to make things right.
We appreciate your feedback and are actively improving both our products and service.
Sincerely,
Team Lunessa
DO NOT BUY from this company
DO NOT BUY from this company. The website said they will refund but never mentioned you pay for the postage. It also says it's a UK company but you have to return and pay for the postage to Netherlands. ANOTHER SCAM
June 1, 2025
Unprompted review
Reply from Lunessa
Dear Munroe,
We’re sorry for any confusion and frustration regarding the return process.
While our return address is in the Netherlands, we do clearly outline our return policy on our website, including who covers return shipping. That said, we understand your disappointment and are more than happy to review your case personally.
Please email us at helplunessa@gmail.com, and we will do our best to offer a fair solution, including a possible full refund depending on your situation.
Sincerely,
Team Lunessa
Appalling
Appalling. Do not order. I received my order last week and was hugely disappointed. I have emailed three times requesting a return label…but my emails have been ignored. I’ve even mentioned that they are not complying with UK law. I will wait a few days and then share my disappointment on my Social Media
.
May 15, 2025
Unprompted review
Reply from Lunessa
Dear Anita,
We’re very sorry to hear about your negative experience and that your emails have gone unanswered — that’s certainly not the service we aim to provide.
Please contact us again at helplunessa@gmail.com with your order number, and we will make sure your return is processed properly. You are entitled to a full refund, and we want to resolve this for you as quickly as possible.
Thank you for your patience, and we hope to hear from you soon.
Kind regards,
Team Lunessa
t order from them I have sent them…
Don't order from them I have sent them numerous e mails to send item back but not heard a thing the item I ordered was nothing like they advertised and it didn't fit my knee
March 14, 2025
Unprompted review
Reply from Lunessa
Dear Julie,
We’re very sorry to hear that the item didn’t match your expectations and that you’ve had trouble reaching us.
Please contact us at helplunessa@gmail.com with your order number, and we will make sure you receive the support and refund you deserve. You’re absolutely entitled to return the item, especially if it doesn’t fit or match the description.
We’re here to help and ready to resolve this for you.
Warm regards,
Team Lunessa
Very bad customer service. I purchased the rejuvaknee but after…
I purchased the rejuvaknee but after using it for 30 days it did absolutely nothing for me. So I sent an email to the company and asked for a refund as was promised in the advert but there was no response, I sent email after email but there was never any reply, so definitely don't buy from this company!
April 21, 2025
Unprompted review
Reply from Lunessa
Dear Alison,
We’re truly sorry to hear that the Rejuvaknee did not bring the results you hoped for, and we apologize for the lack of response to your emails — that’s not the experience we want any of our customers to have.
Please contact us again at helplunessa@gmail.com with your order details. We absolutely honor our refund policy and will ensure you receive a full refund as promised.
Thank you for your patience, and we look forward to resolving this for you.
Sincerely,
Team Lunessa
Stay away from this company lunessa
Stay away from this company lunessa, the product I received was of really bad low quality, I have sent numerous email's regarding the return and refund of the product but had no response STAY AWAY!
April 12, 2025
Unprompted review
Reply from Lunessa
Dear Neil,
We’re very sorry to hear that you’re unhappy with the quality of the product and the lack of response to your emails.
Please contact us directly at helplunessa@gmail.com with your order details, and we will ensure you receive a full refund and assistance with the return.
We appreciate your feedback and are working to improve our customer service.
Kind regards,
Team Lunessa
Rubbish company
Rubbish company. I would like to return the belt and have sent numerous emails to request a returns label but they just do not reply. Do not touch them with a barge pole!
April 1, 2025
Unprompted review
Reply from Lunessa
Dear Reakes,
We’re very sorry to hear about your difficulties with the return process and lack of response.
Please email us again at helplunessa@gmail.com with your order details, and we will promptly send you a return label and arrange your full refund.
We appreciate your patience and are committed to resolving this for you.
Kind regards,
Team Lunessa
Faulty or Counterfeit item - Be Alert
In have sent several emails to Lunessa regarding this matter.
The correct order details are: Order #1499 made on the 3rd November. I ordered the Rejuvaknee x1. It was described as a Rejuvaknee unit, though I understand from the Rejavknee company they do not sell except directly.
The product arrived in December, though it was in a yellow box, labelled ‘Fever knee massager’ , and there was not much information with the unit.
I attempted to use it. The heat component appeared unstable, and probably a bit dangerous as it overheated, and there is no massage function at all, therefore I conclude that the product was faulty, and actually may not be a Rejuvaknee unit at all.
I got in contact with Rejuvaknee, who said it is not one of their products and their Rejuvaknee is only available from them.
I therefore conclude that I bought what was advertised as a Rejuvaknee from this company, but it is either a scam or counterfeit.
I have requested a refund, but I believe this is not a reputable company.. and if you see this on sale from Lunessa, I would be wary of spending money on a potentially ineffective product.
April 10, 2025
Unprompted review
Reply from Lunessa
Dear Miss,
We are very sorry to hear about your concerns and the issues you experienced with your order.
Please contact us directly at helplunessa@gmail.com with your order details. We take these matters very seriously and want to investigate this thoroughly. We assure you that we will offer a full refund and work to resolve this to your satisfaction.
Thank you for bringing this to our attention.
Kind regards,
Team Lunessa
Just received the item beginning of…
Just received the item beginning of April 2025really disappointed with it. Emailed company explaining the item is faulty and overheats to the point where it could burn the skin. Hopefully they will reply with an address to send back and a refund to my card. Lesson learnt don’t buy from a Facebook advert. Plenty of similar items on Amazon and cheaper.
April 6, 2025
Unprompted review
Reply from Lunessa
Dear Clive,
We’re very sorry to hear about the issues you’ve had with your item and the safety concerns you’ve raised. Your experience is important to us, and we take these reports very seriously.
Please email us at helplunessa@gmail.com with your order details so we can provide you with the return address and process a full refund promptly.
Thank you for your patience, and we’re committed to resolving this for you.
Kind regards,
Team Lunessa
Rubbish DO NOT BUY it’s a scam!
UPDATE: Emailed them again after I got a via Trustpilot, but still no returns label!!!! 😡😡
Rubbish DO NOT BUY it’s a scam!! I have emailed them 3 times to ask for a returns labeI so I can return under the “90days” guarantee but had no reply from them.
So annoyed with myself for being so stupid in buying this in the first place!!!! As others have stated it comes from China and is cheap and useless.
March 3, 2025
Unprompted review
Reply from Lunessa
Dear Pat,
We’re sorry to hear about your frustration and the trouble you’ve had contacting us. This is not the experience we want for any of our customers.
Please email us directly at helplunessa@gmail.com with your order details. We will ensure you receive a return label and a full refund under our 90-day guarantee.
Thank you for your patience, and we are committed to making this right.
Kind regards,
Team Lunessa
Don't bother, try Amazon!
Tried to cancel the order when I realised it was coming from China but got told they ship from Netherlands - even though the tracking said from China. Advertised as arriving in 4 days but took almost 2 weeks. Not even branded packaging and has a different name!! Cheaper on Amazon with a branded box and next day delivery. This is a gift for my mum but I'm too embarrassed to give it to her. Disgusting scam company.
March 27, 2025
Unprompted review
Reply from Lunessa
Dear Christine,
We’re sorry to hear that your experience did not meet your expectations. We do ship from the Netherlands, but some products may be fulfilled through our trusted partners, which can occasionally affect delivery times.
Please contact us at helplunessa@gmail.com with your order details. We want to make this right and can assist with a return and full refund.
Thank you for your feedback — we take it seriously and are working to improve our service and packaging.
Kind regards,
Team Lunessa
Have emailed them several times for a…
Have emailed them several times for a refund but no response.
Scam!! Do not buy!!
March 6, 2025
Unprompted review
Reply from Lunessa
Dear Fatima,
We’re very sorry to hear that you haven’t received a response from us. This is not the experience we want for our customers.
Please email us again at helplunessa@gmail.com with your order details, and we will ensure you receive a full refund promptly.
Thank you for your patience, and we’re here to help.
Kind regards,
Team Lunessa
No response to emails. False advertising. Chinese poor quality product
I have emailed over and over with no response. My rejuvaknee stopped working properly after two days. Now the heating element isn’t working and the massage is intermittent. Quoted uk delivery but is Chinese rubbish. Don’t buy from them!
March 20, 2025
Unprompted review
Reply from Lunessa
Dear,
We’re truly sorry to hear about your experience, and we sincerely apologize for any frustration this has caused. We always strive to provide quality products and good service, and we regret that we didn’t meet your expectations this time.
Please reach out to us at helplunessa@gmail.com, and we will do our best to resolve this issue for you as quickly as possible. We appreciate your patience and value your feedback, as it helps us improve.
Again, our sincerest apologies, and we hope to make this right for you.
Best regards,
Team Lunessa
Bad Customer service
They do not reply to emails. Want to return and get a refund no response.
The Rejuvaknee took weeks to arrive not days as advertised and did not look the same as advertised, called something different and came from China. It did not work properly, got far too hot and vibration not good on one side. Cheap import. This company needs looking into, do not buy from them.
March 19, 2025
Unprompted review
Reply from Lunessa
Dear Sandra,
We’re very sorry to hear that you had a disappointing experience with our product and service. That is absolutely not the experience we want for our customers.
Please reach out to us at helplunessa@gmail.com, and we will do our best to resolve this issue for you as soon as possible. We understand how frustrating this must be, and we truly want to make things right.
We appreciate your feedback and will take it seriously to improve our products and service. Our sincerest apologies for any inconvenience caused.
Best regards,
Team Lunessa
I need to return my order as it doesn't…
I need to return my order as it doesn't fit I'm been trying for a month now and not received a reply I don't have the returns address don't use this company con. .. scam.
February 8, 2025
Unprompted review
Reply from Lunessa
Dear Janet,
We’re truly sorry to hear about your experience and any frustration this has caused you. Customer satisfaction is very important to us, and we sincerely apologize for the delay in responding.
Please send us an email at helplunessa@gmail.com, and we will make sure to resolve this issue for you as quickly as possible. We want to ensure you have a smooth and hassle-free return process.
Thank you for your patience, and once again, our sincere apologies. We truly appreciate you as a customer and hope to make things right for you.
Best regards,
Team Lunessa
Perfect for Knee Pain Relief
I had knee pain for years from running. The Lunessa Rejuvaknee has made a big difference in how my knees feel after exercise. I use it every night and wake up feeling much better. The muscle fatigue is gone now.
February 20, 2025
Improved My Sleep and Reduced Black Pain
My sleep has improved after usaing this belt. It supports my lower back and makes me feel relaxed. It is very useful for pain relief.
February 26, 2025
Reply from Lunessa
Dear Bryan,
Thank you so much for your kind words! We’re thrilled to hear that our belt has helped improve your sleep and provided relief for your lower back pain. Your satisfaction means the world to us!
If you ever need anything, feel free to reach out. Thanks again for your support!
Best regards,
Team Lunessa
Soft, Comfortable, and Amazing for Knee Relief
My knees feel so much better after wearing these. They are soft and fit well. I can walk without discomfort now. I recommend Lunessa products to everyone with knee pain.
February 21, 2025
Reply from Lunessa
Dear Trevor,
Thank you so much for your kind words! We’re thrilled to hear that our belt has helped improve your sleep and provided relief for your lower back pain. Your satisfaction means the world to us!
If you ever need anything, feel free to reach out. Thanks again for your support!
Best regards,
Team Lunessa
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