Luvyle Reviews 

1,619
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TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Order did not come for months. When It arrived, I realized it was a knock off stationary advent calendar. Was supposed to have 24 unique stationary items. Was all flimsy poorly printed book marks, two... See more

Rated 1 out of 5 stars

SCAMMER! Unfortunately, my experience with this company was extremely disappointing. Customer service was unresponsive despite multiple emails. Even after we agreed on a refund, another shipment w... See more

Rated 1 out of 5 stars

Zero rating if I could. Quality is beyond substandard, matched only by their scam customer service. They are the Nigerian Prince of Chinese export. They have a huge commercial presence in LA that... See more

Company replied

Rated 1 out of 5 stars

Same issues as other customers. Slow delivery, wrong size sent, poor quality, returned to address provided, but still no refund. Company should be shut down for fraud. Still flooding me with emails... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

Luvyle is your online stop for Modern, Irresistible, and Affordable women’s clothing. Never before has dressing yourself been so easy. Our carefully curated selection of apparel, accessories, and outerwear are always on trend and always available at the web’s best prices. Luvyle is dedicated to delivering high-quality clothing to women that will make them look and feel their best. We believe every woman has the right to dress well, and shouldn’t have to spend a lot to love how she looks. We make it easy to wear outfits you love every day, giving you the confidence to take on the world!


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1.0

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TrustScore 1 out of 5

2K reviews

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Rated 1 out of 5 stars

Don't order from them

Don't order from them. Obviously comes from China. I ordered an XL t-shirt, it took a month to arrive, and the sizing was ridiculous. Very small, weird cheap sizing. XL children's maybe. Don't waste your time or money.

November 27, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear Laura Seeger,

Sincerely sorry for the inconvenience caused.

We already sent you a private message regarding to this matter,
could you please check your email?

Thank you and Have a nice day!

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Rated 1 out of 5 stars

Don't do it - Absolute Rubbish In Every Respect

Don't do it - Products look absolutely nothing like photos and materials are nylon etc when advertise woollen for instance - Items shown as lined are not and arrive with exposed bulky joins with bad stitching. If you do want to return product they want it returned to manufacturer in China at your cost (huge going that direction) - so its cheaper to throw it in the bin (which is all its fit for I'm afraid). Absolute rubbish in every respect...

November 26, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear Mr K,


We do love to help you, but could you please provide us your
order number? and the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.


Thank you and Have a nice day!

Rated 1 out of 5 stars

same as everyone else.....horrible

same as everyone else.....horrible, horrible cheap, misrepresented clothes....THEY ARE IN CHINA AND YOU CANNOT RETURN ITEMS!!!! the web site return policy is a LIE/SCAM.....i'll be contacting my visa/bank to dispute the charges...

November 25, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear T,


We do love to help you, but could you please provide us your
order number? and the problem with your order to review@luvyle.com so that we can confirm with relevant department and can check your order to answer your questions immediately and correctly.


Thank you and Have a nice day!

Rated 1 out of 5 stars

Horrible company

Horrible company. You will not be able to return your items. All items I purchased were extremely poor quality and the sizes run extremely small. Do not buy anything from this company!!

November 24, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We are sorry that you are not satisfied with our services and items, we have sent the solution to your email (P**************@yahoo.com)and we will do our best to help you.

Thank you for your support and understanding. Hope you are happy every day.

Rated 1 out of 5 stars

Don’t bother with this company

Giving one star is giving one star too many. Don’t order from these people. I spent $50 on a jacket and shoes In late August. It’s now mid November and I still haven’t received anything. Contacting them is useless they only make promises that the things I ordered are coming. Im gonna have to mark it up as a loss.

November 21, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear Valued Customer,

Thank you for sending us an email. I would love to help you. But, can you please provide me your order no. So we can check the status of your order and answer your questions immediately and correctly.

Thank you so much and have a nice day!

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Rated 1 out of 5 stars

I would give a Zero if that was an…

I would give a Zero if that was an option. I should have listened to all the reviews!! I am having the same exact problem trying to return items. I sent a message over 2 weeks ago and I get one message per day asking different questions from different people and now they are back to asking the same questions they already asked!! Just like the reviewers below, they offered me a $17 dollar refund for a $60 order! This is fraud and they are trying top rip all of us off. I have tried numerous ways to contact them to get this resolved but have not had any success. This company needs to be shut down!!

November 20, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We are sorry that you are not satisfied with our services and items, we have sent the solution to your email (l**********@yahoo.com)and we will do our best to help you.

Thank you for your support and understanding. Hope you are happy every day.

Rated 1 out of 5 stars

What you SEE and what you RECEIVE are…

What you SEE and what you RECEIVE are completely fabricated.
Disappointed is an understatement. It makes me wonder if there is a Better Businesss Bureau. Luvyle is a scam, just a matter of when it will be shut down.

November 20, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We are sorry that you are not satisfied with our services and items, we have sent the solution to your email (S*******@SwissCrown.com)and we will do our best to help you.

Thank you for your support and understanding. Hope you are happy every day.

Rated 1 out of 5 stars

ABSOLUTLY DISGUSTED WITH THIS COMPANY…

ABSOLUTLY DISGUSTED WITH THIS COMPANY IVE BEE TRACKING MY PACKAGE SINCE THE BEGGINING OF THE MONTH ALL IT SAYS IS ITS IN TRANSIT!! THE MONEY WAS TAKEN STRAIGHT AWAY IVE BEEN IN CONTACT WITH CUSTOMER SERVICES AND THEY JUST KEEP SENDING ME THE SAME EMAIL OVER AND OVER AGAIN SHOCKING SERVICE

November 20, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We are sorry that you are not satisfied with our services and items, we have sent the solution to your email (j*******@yahoo.co.uk)and we will do our best to help you.

Thank you for your support and understanding. Hope you are happy every day.

Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking. I never received my item and I have been back and forth with customer service sending me THE SAME TEMPLATE EMAIL for months. They just don't care.

Update: they replied to my trust pilot review saying they had emailed me with a resolution..... only to send me THE SAME GENERIC UNHELPFUL REPLY AGAIN!!! shocking.

November 19, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We are sorry that you are not satisfied with our services and items, we have sent the solution to your email (n************@gmail.com)and we will do our best to help you.

Thank you for your support and understanding. Hope you are happy every day.

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Rated 1 out of 5 stars

DO NOT USE.

DO NOT USE.

Their t-shirt sizes are not true to size. The XL t shirt I ordered is more like an XXS. I emailed to ask for a refund and they offered a £3 refund for a £13 t shirt. I have asked for a full refund but doubt I will ever see that money due to the poor customer service.

November 19, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We are sorry that you are not satisfied with our services and items, we have sent the solution to your email (n********@hotmail.com)and we will do our best to help you.

Thank you for your support and understanding. Hope you are happy every day.

Rated 1 out of 5 stars

DO NOT SHOP WITH THESE PEOPLE

DO NOT SHOP WITH THESE PEOPLE.
Clothes are very poor quality and nothing like the photos, and customer service is appalling. I tried to return £50 worth of goods, did everything they told me to, printing out their address label and sending them tracked and signed then, after months of chasing my refund, the parcel turns up back at my door! After numerous emails back and forth and getting nowhere, I contacted Royal Mail who immediately told me I would never see my money again; apparently this happens literally hundreds of times a day, always with cheap clothes/bags companies based in China.
IT IS A SCAM - don't do it.

And the lies continue - they have replied here saying they have emailed me but I am yet to receive it. If and when it does arrive it will be more of the same empty promises, never getting anywhere and always signed off, infuriatingly, 'have a happy day'.

November 18, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We are sorry that you are not satisfied with our services and items, we have sent the solution to your email (l************@hotmail.com)and we will do our best to help you.

Thank you for your support and understanding. Hope you are happy every day.

Rated 1 out of 5 stars

I should of read reviews prior to…

I should of read reviews prior to buying this place. BAD BAD return policy. I bought may clothes online and never had such a BAD experiences trying to return the stuff. Would not buy from thing place again EVER. ** PLESE RUN away from buying from this place.
lost all the money I spent from this pla
ce. 'poof" all gone now.

November 16, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear Valued Customer,

Thank you for sending us an email. I would love to help you. But, can you please provide me your order no. So we can check the status of your order and answer your questions immediately and correctly.

Thank you so much and have a nice day!

Rated 1 out of 5 stars

Don't waste your money - cheap material and no way to contact them

There is no way to contact this company, even though they give an email address it bounces back as an invalid email address. 2 of the 3 clothing items I ordered have a hole in them and there is no way to rectify the situation. Don't buy from them. Material is cheap also. My sweater smells awful.

November 15, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We are sorry that you are not satisfied with our services and items, we have sent the solution to your email (d********@aim.com)and we will do our best to help you.

Thank you for your support and understanding. Hope you are happy every day.

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Rated 1 out of 5 stars

they are scam

they are scam
scam scam do not buy from them
same person answer the emails with different names
they are scam
They do not want to refund

November 15, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We are sorry that you are not satisfied with our services and items, we have sent the solution to your email (n**********@hotmail.com)and we will do our best to help you.

Thank you for your support and understanding. Hope you are happy every day.

Rated 1 out of 5 stars

Buyer Beware!!! Just received my final two orders from…

Buyer Beware!!! Just received my final two orders from Luvyle. I have already written a review about my first order. Unfortunately, I made 3 separate purchases with this company and when I received my first order and realized I had been scammed they had already billed me and shipped the other two orders. One of which I tried to cancel as I hadn't received a shipment email with tracking number as I had with the other two orders. They responded saying sorry it has already shipped.
Moving forward... here I sit with 2 more orders that are nothing like the description online. I believe Luvyle must write their own reviews because what people are saying directly on their site does not ring true. This stuff is not the same quality or even material that you see. I have 12 items total now and only one of them has a proper label and represents the online photo although it is still too small even though I used their sizing chart. Here are a couple examples: I ordered what appears as brown leather boots with a stamp engraved into the fabric only to receive PLASTIC orangy-brown boots with no such stamp or any leather whatsoever. I opened the package and the toxic smell that was off gassing from these boots was horrible. The white glue that holds the soles on was sloppily run along the circumference of the side sole without any stitching as per the online photo. Another example is a knit sweater I ordered that was not knit at all but made from a waffle low quality material and the stitching to hold it all together didn't even match the colours. I could go on about each item I received that does not have sizing labels, a brand label, is a cheap replica of the items they have posted online that isn't even their clothes. They simply try and duplicate these items with the poorest quality material. The colours, fabric and sizing are wrong.
My visa company has opened up a dispute and investigation on this company.

November 15, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We are sorry that you are not satisfied with our services and items, we have sent the solution to your email (k***********@hotmail.com)and we will do our best to help you.

Thank you for your support and understanding. Hope you are happy every day.

Rated 1 out of 5 stars

Wish I had read these reviews before…

Wish I had read these reviews before placing an order. What a load of rubbish quality. the item I ordered was not as advertised, just a total dogs dinner. I had ordered the same item from another supplier in a different colour. no problems with that.The same advertisement picture displayed by Luvyle was nothing like the one from the other firm. was nothing like the advertisment!!!!!!
i suppose it will be a waste of time applying for a refund. wish I could find a link to report this to the proper authorities.DO NOT ORDER FROM THIS SITE.

November 15, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear Valued Customer,

Thank you for sending us an email. I would love to help you. But, can you please provide me your order no. So we can check the status of your order and answer your questions immediately and correctly.

Thank you so much and have a nice day!

Rated 1 out of 5 stars

Luvyle is HORRIBLE!

Luvyle is HORRIBLE!! 5 of 7 items ordered are not useful: Quality of merchandise is poor; Inferior workmanship; merchandise measurements are smaller than advertised. WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED. Requested an address to return the items and after 5 emails to customer service they have not offered a return address. The Customer Complaint link on their screen required a log-in, but the next screen says: "Account has been disabled." The solution is that the cost to return would be prohibitive to me so they offered a $39 voucher against my next order. I have almost begged 5 times for a resolution so I can get my $100 refund and they can receive their merchandise. That was 5 days ago. No response. DO NOT GET INVOLVED WITH THIS COMPANY. THE RISK IS TOO GREAT THAT YOU WILL BE DISSATISFIED AND YOU WILL NEVER GET YOUR MONEY BACK.

November 15, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear Valued Customer,

Thank you for sending us an email. I would love to help you. But, can you please provide me your order no. So we can check the status of your order and answer your questions immediately and correctly.

Thank you so much and have a nice day!

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Rated 1 out of 5 stars

What a bunch of crooks

November 14, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear Valued Customer,

Thank you for sending us an email. I would love to help you. But, can you please provide me your order no. So we can check the status of your order and answer your questions immediately and correctly.

Thank you so much and have a nice day!

Rated 1 out of 5 stars

I am in dispute with them as all items…

I am in dispute with them as all items received are VERY poor quality, two items still have not arrived after 2 months and they point blank refuse to refund. I have contacted Trading standards and my bank. Do not believe the marketing these products have NEVER had a higher sale value and are not even worth half of what was paid. It is a Hong Kong based company using a UK forwarding address. I have had a massive battle to try to find any customer service details. WASTE OF TIME. CON MERCHANTS NOT COMPLYING WITH UK CONSUMER RIGHTS

November 14, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We are sorry that you are not satisfied with our services and items, we have sent the solution to your email (j**********@gmail.com)and we will do our best to help you.

Thank you for your support and understanding. Hope you are happy every day.

Rated 1 out of 5 stars

they sent my stuff with address inside…

they sent my stuff with address inside for return, the stuff did not fit me and i sent it back, after that they only want to refund 50% they say i sent it to wrong address, YES SURE I MAKE IT THE ADDRESS
DO NOT TRUST THEM, DO NOT BUY

DO NOT BUY
DO NOT BUY
PLEASE A LOT HEADACHE

November 13, 2019
Unprompted review
Luvyle logo

Reply from Luvyle

Dear customer,

We are sorry that you are not satisfied with our services and items, we have sent the solution to your email (n***********@hotmail.com)and we will do our best to help you.

Thank you for your support and understanding. Hope you are happy every day.

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