Lux Case Reviews 

655
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, like phone cases and watch straps, noting they are as described and fit perfectly. Many appreciate the fast and efficient delivery, with orders often arriving sooner than expected. Reviewers also highlight the user-friendly website and wide selection, making the process straightforward. However, some customers noted issues with orders, including receiving incorrect or incompatible products, or items that never arrived. A few also experienced slower than anticipated delivery, with delays or a lack of tracking. Additionally, some reviewers found the website challenging to navigate due to missing filters or address recognition problems.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as good, sturdy, and durable,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast and prompt delivery times,... See more

Order

People report ambiguous experiences with order, with many customers finding the ordering process easy and... See more

Quality

Users describe positive interactions with quality, consistently praising the good quality products, with many... See more

User experience

Customers had positive experiences with user experience, finding the website easy to use, navigate, and order... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived quickly, customer support was good. Quality of strap is fine but tool is required to remove links. Customer Services kindly sent me a video tutorial to do so without the special tool but I cou... See more

Rated 4 out of 5 stars

The watch strap I bought clearly said it was compatible with the vivoactive 4s. It arrived and was clearly not compatible. Very disappointing and inconvenient. However I am very satisfied with the cus... See more

Rated 4 out of 5 stars

Only gripe was it wasn’t willing to recognise my eircode - had to use a neighbours one. Also, it insisted on a street number.

Rated 4 out of 5 stars

It is really great shop with many phone cases even for old phones which is amazing. Very good quality. Only thing that I was waiting for it little longer then expected and started to worry. Ive read i... See more


Company details

  1. Cell Phone Accessory Store

About Lux Case

Written by the company

Welcome to Lux-Case!

Lux-case Contact us Smartphone cases Smartwatch straps Tablet accessories Laptop accessories About us

 Lux-Case - Accessories for smartphones, smartwatches, tablets and more

At Lux-Case we offer a wide range of accessories for most devices. This includes covers, cases and screen protectors for smartphones and tablets, straps for smartwatches, chargers and much, much more. Our range of high-quality and stylish products is designed to help our customers protect their devices from damage and wear and tear, as well as better customise them to their personal style. 

In addition to a wide range of smartphone accessories, we offer all our customers: 

  • Fast delivery on all orders ⚡

  • Low prices 💰

  • 30-day right of return 🗓️

  • Attentive and reliable customer service 📞


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

655 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(655)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great job

Great job. Bought screen protectors and case for my Garmin 265. Works a treat. Arrived in good time. A+

January 17, 2026
Rated 3 out of 5 stars

Hello everybody!

Hello everybody!
I have just ordered and paied for an excellent car holder JY 61 which I hoped I'd got it and instead of it I received JY061 which it is may be in similar price but is a little bit different in size and application. The delivery itself was excellent in terms of time of delivery and location.

February 8, 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery, product exactly as advertised, fits phone perfectly. i would have no problem doing more business with this company, and would highly recomend them.

February 5, 2026
Rated 1 out of 5 stars

Disappointed I bought twice from this…

Disappointed I bought twice from this company and 2 times the cases were too small, Straight to the bin, made a complaint wanted my money back but was told to send a video of me putting the case on, sorry it's in the bin we're it belongs, looks like they sell rejects.

February 3, 2026
Unprompted review
Rated 4 out of 5 stars

Arrived quickly

Arrived quickly, customer support was good. Quality of strap is fine but tool is required to remove links. Customer Services kindly sent me a video tutorial to do so without the special tool but I couldn't managhe it as couldn't find a pin thin enough.

January 28, 2026
Rated 1 out of 5 stars

Ordered a watch strap on 10/01/26

Ordered a watch strap on 10/01/26, no tracking offered for the delivery. Contacted the support team on 15/01/26, says they will contact in 1 day or a little longer on weekends, I did not hear back until 19/01/26 to say they don't offer track and trace and the order was sent out 12/01/26 and latest it should be recived would be 21/01/26. It is now 27/01/26 and still have not received the order

January 21, 2026
Unprompted review

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