Lux Case Reviews 

663
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of products, including cases for various devices, noting their excellent quality and reasonable prices. The ordering process is often described as seamless and easy to use, with many appreciating the prompt and efficient delivery service and the quick arrival of their purchases. However, some customers also noted issues with their orders. A few experienced significant delays, with items not arriving for weeks, and some even received incorrect products. Others reported difficulties with address recognition during the ordering process.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the great selection and variety available,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt, efficient, and fast... See more

Order

People report ambiguous experiences with order, with many customers finding the ordering process seamless,... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the excellent... See more

User experience

Customers consistently note positive experiences with user experience, finding the website easy to navigate,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection (looking for S25 cover - with stand) Reasonable price for quality cover (will come back if the description does not match the delivered product :-P ) Easy order / pay. Just waiting... See more

Rated 4 out of 5 stars

Arrived quickly, customer support was good. Quality of strap is fine but tool is required to remove links. Customer Services kindly sent me a video tutorial to do so without the special tool but I cou... See more

Rated 4 out of 5 stars

Good selection of watch straps. It would be very much appreciated if they could offer a colour selection option for products with multiple colours, instead of having each colour listed as a seperate p... See more

Rated 4 out of 5 stars

It is really great shop with many phone cases even for old phones which is amazing. Very good quality. Only thing that I was waiting for it little longer then expected and started to worry. Ive read i... See more


Company details

  1. Cell Phone Accessory Store

About Lux Case

Written by the company

Welcome to Lux-Case!

Lux-case Contact us Smartphone cases Smartwatch straps Tablet accessories Laptop accessories About us

 Lux-Case - Accessories for smartphones, smartwatches, tablets and more

At Lux-Case we offer a wide range of accessories for most devices. This includes covers, cases and screen protectors for smartphones and tablets, straps for smartwatches, chargers and much, much more. Our range of high-quality and stylish products is designed to help our customers protect their devices from damage and wear and tear, as well as better customise them to their personal style. 

In addition to a wide range of smartphone accessories, we offer all our customers: 

  • Fast delivery on all orders ⚡

  • Low prices 💰

  • 30-day right of return 🗓️

  • Attentive and reliable customer service 📞


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

663 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(663)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I purchased a case for a samsong S25

I purchased a case for a samsong S25. Case was too small.

December 19, 2025
Lux Case logo

Reply from Lux Case

Hello Marian,

Thank you for your review. I've checked your order, and regrettably, you've purchased for a different model than the one you mention. Perhaps this is why it doesn't fit.

I suggest that you contact us, we can help you with returns and exchanges!

I wish you a nice day!

Rated 1 out of 5 stars

Scam

Scam. I was sent a glass protector which was very deceptively presented to look like a phone case. Christmas present ruined. Priced like a phone case too. Avoid.

December 14, 2025
Lux Case logo

Reply from Lux Case

Hello Thomas,

Thank you for your review.

I'm very sorry you feel that way. I've looked into the product, and from what I can see, it's quite clear what kind of product this is - I assume you're referring to the install tray?

Regardless, you're of course welcome to return it for a refund or exchange if you wish!

I wish you a nice day!

Rated 5 out of 5 stars

The case fits perfectly

The case fits perfectly. It is light weight and easy to put on and take off the phone. Covers the camera nicely without affecting the photo range. Shipped and delivered quickly. Thank you.

December 12, 2025

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