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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the premium feel, durability, and stylish designs of the glasses. Many people also highlight the exceptional customer service, describing it as fast, helpful, and attentive, making them feel appreciated throughout the process. The delivery service is frequently mentioned as quick and efficient, often exceeding expectations. However, some customers also noted that the quality of the glasses felt cheap and plastic-y, comparing them to much cheaper alternatives. A few other people also felt that the owner lacked a sense of customer service.

What people talk about most

Product

Customers had positive experiences with product quality. Reviewers consistently praise the high quality of... See more

Quality

Consumers find quality to be positive, often describing the frames as sturdy, firm, and having a luxurious... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the impeccable and... See more

Service

Users describe positive interactions with service, consistently praising the ease, speed, and personalized... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed and... See more

Based on these reviews

Rated 5 out of 5 stars

My first time Buying glasses online like this without trying them on. The glasses have exceeded expectations. Prescription is on point, quality is strong and heavy without being too heavy and has the... See more

Rated 5 out of 5 stars

I’m really impressed with Lux Frames! The sunglasses are high quality, stylish, and exactly as described. Delivery was super quick, and the packaging felt premium. Customer service was also spot on –... See more

Rated 5 out of 5 stars

Honestly where do I start, I purchased 2 pairs of rimless glasses from Lux Frames. Both are of high quality, very stylish, love the gold frames and exactly as you see on the website. The items were pa... See more

Rated 5 out of 5 stars

Honestly the service was as amazing as the product. It’s my first time in 29years of life wearing prescription sunglasses, believe when I tell you, ohhh boyyyy these sunglasses are 🔥🔥, I been feeli... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great product

Great product, love the look and asthics of the glasses. The glasses give you another look and the look of the glasses are amazing and I really recommend people purchasing the product.

January 24, 2025
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Rated 5 out of 5 stars

great quality

10/10 quality frames, with a clean look, great customer service. highly recommended.

December 10, 2024
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Rated 5 out of 5 stars

Great frames

The frames came exactly as described. And the customer service was excellent. They were attentive and helpful through the whole process.

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

Authentic Customer Service

Genuinely the best customer service I have ever received. Didn’t know anything about luxury eyewear but was helped out to find one that was comfortable and also perfectly matched my style. Will definitely be ordering my prescription pair with Lux frames as well!

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Luxury Glasses

The service was both personal and professional I bought three pairs of glasses , two prescription and one non prescription .
They looked spectacular and were delivered on time , everything about them looked luxurious and expensive albeit they were very reasonably priced 10/10 my mark for the overall service and product

December 13, 2024
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Rated 5 out of 5 stars

The best in the game right now

Best customer support when trying to order a pair of frames and product knowledge. Literally help you every step of the way especially if you’re ordering prescription lenses. The frames are amazing looks wise and quality wise. Feels super premium and also looks premium. Delivery time was quick overall and the communication is just on point. I definitely recommend if you’re browsing around looking for a nice pair of frames. Changes your whole look and style! 🔥🔥

January 7, 2025
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Rated 5 out of 5 stars

Glasses were very nice

Glasses were very nice. They came quick. Customer service was really great they get back to you in a timely fashion if you have any questions.

December 29, 2024
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Rated 5 out of 5 stars

Unparalleled service …

Finding a company that combines expertise, professionalism, and outstanding customer service is rare—but Lux frames have truly set a new standard.

I discovered their Instagram page and was instantly impressed by their vast and clear knowledge of the industry.

Initially, I placed an order on the website and several months later I misplaced the bolts which holds the screws in place. When I reached out, they sent out the bolts which was delivered to me the following morning. This level of flexibility and understanding is simply unmatched.

For anyone considering new glasses or need prescription glasses, lux frames should be your *first and only* choice. Their unparalleled service, deep industry knowledge, and dedication to customer satisfaction make them stand out in every way. This is not just customer service—it’s an exceptional experience that every company should aspire to provide.

Thank you, Lux frames, for setting the bar so high. You’ve earned a loyal customer and a glowing recommendation for years to come!

Unwn21👍

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

LuxFrames is straight fire✅

LuxFrames is straight fire! 🔥 Best value for money out there, no cap. Mad quality, perfect designs, you won’t find better. And their customer service is super responsive super quick and actually care about you.
Can’t lie, Its a perfect customer expérience. 100% recommend. Show them some love, they’re smashing it! 🦾🦾🦾

December 19, 2024
Unprompted review

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