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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the premium feel, durability, and stylish designs of the glasses. Many people also highlight the exceptional customer service, describing it as fast, helpful, and attentive, making them feel appreciated throughout the process. The delivery service is frequently mentioned as quick and efficient, often exceeding expectations. However, some customers also noted that the quality of the glasses felt cheap and plastic-y, comparing them to much cheaper alternatives. A few other people also felt that the owner lacked a sense of customer service.

What people talk about most

Product

Customers had positive experiences with product quality. Reviewers consistently praise the high quality of... See more

Quality

Consumers find quality to be positive, often describing the frames as sturdy, firm, and having a luxurious... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the impeccable and... See more

Service

Users describe positive interactions with service, consistently praising the ease, speed, and personalized... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed and... See more

Based on these reviews

Rated 5 out of 5 stars

My first time Buying glasses online like this without trying them on. The glasses have exceeded expectations. Prescription is on point, quality is strong and heavy without being too heavy and has the... See more

Rated 5 out of 5 stars

I’m really impressed with Lux Frames! The sunglasses are high quality, stylish, and exactly as described. Delivery was super quick, and the packaging felt premium. Customer service was also spot on –... See more

Rated 5 out of 5 stars

Honestly where do I start, I purchased 2 pairs of rimless glasses from Lux Frames. Both are of high quality, very stylish, love the gold frames and exactly as you see on the website. The items were pa... See more

Rated 5 out of 5 stars

Honestly the service was as amazing as the product. It’s my first time in 29years of life wearing prescription sunglasses, believe when I tell you, ohhh boyyyy these sunglasses are 🔥🔥, I been feeli... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Long time customer

Long time customer, quality and fit has always been great with the sunglasses, due to my bad eyesight i decided to go with prescribed sunglasses this time around and i was blown away by the lense quality and excellent vision. A very noticeable difference to my specsavers prescription glasses. Looking forward to getting all my prescription glasses done by lux frames moving forward, as i already im a big fan of the styles and quality.

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

The quality is amazing

The quality is amazing. Nothing like this. I’ve been to Specsavers and many shops that sell glasses you won’t like this. Service 10/10. Communication very professional and on point. The lenses are also very clear everything is 20/20 4K! I’ll be back for more in the future for sure because there is too many good designs.

December 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Received the glasses and the quality of…

Received the glasses and the quality of them amazing, even the casing and box 💯🏆 is of Great quality.
Coming better than these high end brands.
And most importantly the service is top tier 💯🙌🏾

December 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Fast delivery and good quality

Fast delivery and took care of custom. Product look exactly as seen and quality is good too. There is even some tools inside the box to help you fix your glasses. Finally the customer service is good. Always available and give you information about how your order is going.

December 5, 2024
Rated 5 out of 5 stars

Amazing product, quality and customer service. Worth every penny

Tbh at first i didn't know what to expect but the customer service was amazing. Good response time clear and detailed answers and most importantly they take accountability for the product and service. My order took a bit to arrive only cause it was custom. But once it was made shipping was very quick - couple days at most. Product arrived in good shape and exactly as see on the website. Great quality product. Matched and exceeded my expectations. If you skeptical i hope this review helps

November 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Well made, strong and stylish

Well made, strong and stylish glasses
Great customer service also
I have purchased many glasses from years back and even now prescription
I will continue to buy from luxury frames

November 18, 2024
Unprompted review

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