The product is well priced and always has some sort of big discount going on making it worth the shot. It definitely is trimming something as I can see bits of hair clearly cut off without shortening... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I wasn’t sure what to expect, but this actually works. It looks like a straightener, but it trims your split ends without cutting your length, which is exactly what I needed. My hair feels softer, l... See more
Company replied
Order received in fairly good time for an overseas package, well wrapped so it was secure. Item exactly as expected when opened, no instruction booklet, just a QR to scan. Made sure it was fully charg... See more
Company replied
The order took a bit of time to arrive but I used the “hair trimmer “ and I could see immediately an improvement in my hair . It’s a bit messy though cause some of the hair escapes from the container... See more
Company replied
Company details
Written by the company
Luxmend's Split Ends Trimmer gently removes split ends while preserving your hair’s length. Designed for all hair types, it helps reduce breakage, tame frizz, and leave your hair looking smooth, healthy and salon fresh all from home. 💗
Contact info
United Kingdom
- support@luxmend.com
- luxmend.com
4.3
Excellent
365 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Legit product that does work
It's a legit product that does work. It charges by USB cord. Small sections with at least three passes is helpful to make sure it gets everything. Shipping does comes Fr m china in origin but the shipping process took a decent amount of time.
November 26, 2025
Unprompted review
Reply from Luxmend
Hi Jessica, Thank you so much for your honest review! We’re really glad to hear the device is working well for you. 😊
Great tip about using small sections and doing a few passes, that truly helps get the best results. We're happy to hear your order arrived smoothly.
We appreciate you taking the time to share your experience!
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Dose what it says.i have very long hair…
Dose what it says.i have very long hair so took a while but was presently surprised
November 18, 2025
Unprompted review
Reply from Luxmend
Hi Donna, Happy to hear it did exactly what it’s supposed to! Long hair can take a little longer to go through, but we’re glad you were pleasantly surprised with the results.
Fantastic product
Fantastic product, customer service is fabulous. Highly recommend
November 28, 2025
Unprompted review
Reply from Luxmend
Hi Netty, thank you so much! We’re really happy to hear you’re enjoying the product and had a great experience with our customer service. We truly appreciate your recommendation!
really love it
November 20, 2025
Unprompted review
Reply from Luxmend
Hi Tracy, so happy to hear that! 😊 Thank you!
Doesn't work
This took ages to arrive and when it did the box was damaged. On immediate inspection its cheap plastic. No instructions just a QR code. Charged it up and that's where it failed. I turned it on and it makes the most horrendous loud noise. Tried to close it to turn off and it wouldn't close and the on/off button wouldn't work so it sat making this God awful noise in the bathroom until it ran out of charge.
Emailed Luxmend which resulted in them asking for a video showing them how I turn it on and off. Im not an idiot! Seriously. I'm not charging it back up ever again.
So much for their money back guarantee.
They con people with their videos to buy the product and don't stand by their money back guarantee. I wasted $80aud on this cheap plastic machine that screeched itself to death until the charge ran out. I have no idea if the thing would even do what it says. Buyer beware
November 26, 2025
Unprompted review
Reply from Luxmend
Hi Karyn, Thank you for sharing this, and I’m truly sorry for the experience you’ve had. This is absolutely not the standard we want for any customer.
I completely understand how frustrating it must have been to receive a damaged box and then have the device malfunction right from the start. The loud noise, the button not responding, and the unit not closing properly all indicate a faulty item, and we take that seriously.
Just to clarify regarding the Money-Back Guarantee:
We aren’t doubting your ability to use the device at all. Requesting a short video is simply our standard process to verify the issue so we can approve a replacement or refund. It also helps us report defects to our quality control team. It’s not meant to question you in any way, and I’m sorry that it came across that way.
Even though the unit won’t turn off properly, a brief video showing the issue (as it is now) is still enough for us to move forward.
Once we receive it, we can proceed with your refund under the Money-Back Guarantee.
We genuinely want to resolve this for you, and I’d like to make the process as smooth as possible. Please feel free to send the video whenever you’re ready, and I’ll take care of the rest.
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I am really impressed with the trimmer!
I am really impressed with the trimmer! It definitely got a lot of my split ends as my hair is layered. The only thing that concerned me a little bit was that there were times that it felt it was pulling full strands from my head, (even after brushing through it). Other than that, my hair definitely looked healthier after completing the process.
November 23, 2025
Unprompted review
Reply from Luxmend
Hi Stacey, Thank you so much for sharing your experience! We’re really happy to hear the trimmer helped clean up your split ends, especially with layered hair. 😊
If you ever feel a bit of pulling, it usually means the section needs to be a little smaller or brushed a bit smoother. It should glide without tugging.
But we’re thrilled your hair looked healthier afterward!
Reply from Luxmend
Hi Julz, So happy to hear that! Keeping the length while removing the split ends is exactly what it’s made for. 😊
I love this split end trimmer & recommend it.
I love this split end trimmer and have recommended it to others. I wish there was a REFERRAL PROGRAM in place, but there is not. I was hesitant of the cost, but the MONEY BACK GUARANTEE is what sold me. That speaks volume to me. The product is fairly easy to use. However, I have a hard time trying to do the back of my hair. So far with using this every other week, my hair looks and feel silky and smooth. Even my friends, family and neighbors have noticed a difference in my hair. I take pride in my hair. I hope this will help my hair grow, as my hair has been the same length for numerous of years. I have not been to a beautician or cosmetologist for a hair cut in years as they take off too much length. I do not trust them, as they do not listen to me and do what they want to do. I am happy I tried this product. It is better than getting a hair cut. I like the results. I highly recommending it and with a MONEY BACK GUARANTEE why not try it? Go for it. I think you will love it as much as I do.
October 31, 2025
Unprompted review
Reply from Luxmend
Hi Joy, Thank you so much for sharing your experience! We’re thrilled to hear that you’re loving the split-end trimmer and that you’ve already recommended it to others; that truly means a lot to us. 💛
It’s amazing to hear that your hair is looking and feeling smoother and silkier, and that others have noticed the difference too! Doing the back of the hair can definitely be a bit tricky. Many customers use a mirror setup or ask a friend for help, but we’re happy it’s still working well for you overall.
We know how important length retention is, especially when traditional salon trims often take off more than expected. We’re so glad this gives you the control and results you’ve been looking for, without losing the length you love.
Thank you again for trusting us and giving the product a try. We’re so happy you’re enjoying the results, and we truly appreciate your recommendation. 💛✨
Reply from Luxmend
Hi Litza, Happy to hear it’s delivering the results you expected! Thank you for the feedback.
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Reply from Luxmend
Hi Virginia, So glad to hear it’s working well for you! Thank you so much! 💛✨
Used product once so far
Used product once so far. Pulling my hair, not sure about this yet
November 14, 2025
Unprompted review
Reply from Luxmend
Hi Kittty, Thank you for sharing your experience! If it’s pulling your hair, it usually means the section might be a bit too thick or not fully detangled. We recommend using very small, smooth sections and making sure the hair is completely dry and brushed through before running the trimmer.
Works well
Works well. Does as advertised. Little noisy and loud but does work.
November 14, 2025
Unprompted review
Reply from Luxmend
Hi Crystal, Thank you for your honest feedback! 😊 We’re glad to hear it’s working well for you and doing what it’s meant to do. We appreciate you mentioning the noise, too. We’ll keep that in mind as we continue improving. Enjoy your smoother, healthier ends! ✨
Reply from Luxmend
Hi Joanna, we're really glad to hear it has helped! 😊 If you need any tips or have questions while using it, we are always here to help.
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Split end trimmer
I'm pleased with my purchase of the split end trimmer. It was sent to me quickly and works great.
November 14, 2025
Unprompted review
Reply from Luxmend
Hi Christina, Thank you so much! We’re glad to hear your trimmer arrived quickly and is working great for you. Enjoy your smooth, healthy ends! 💛✨
Pretty good
Pretty good, interesting product! I do feel a slight softer feel in my hair when I use it! It's helpful for occasional trimming without having to bluntly chop all your ends off ❤️
November 14, 2025
Unprompted review
Reply from Luxmend
Hi Angie, Thank you so much for sharing! ❤️ We’re glad to hear you’re enjoying the product and noticing that softer feel in your hair. It’s definitely a great way to freshen up your ends without losing length. Enjoy your healthy, smooth hair! ✨
Still not arrived
Still not arrived! Made a review about it not arriving, and the response from the company is it has been delayed in customs. The tracking says it cleared customs and is sitting in Illinois since the 16th of October! So how is it stuck in customs when tracking says it left customs on the 12th. Should I be requesting my money back? Is this product actually going to arrive, because it's been a month since I ordered it. I Seems to be a common theme among your reviews! Buyers be wary.
November 6, 2025
Unprompted review
Reply from Luxmend
Hi Lindsey, could you please email us at support@luxmend.com with your Order Number or the Name or email address used to process the order so we can check on it?
Looking forward to your response.
Love it
Love it! Thanks so much! Makes my hair look and feel like I just left the salon.
November 1, 2025
Unprompted review
Reply from Luxmend
Hi Meegan, That’s wonderful to hear! 💕 We’re so glad you’re loving it and that it gives your hair that fresh-from-the-salon feel. Thanks so much for sharing your experience! ✨
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Gift
It's was a gift for my granddaughter and she loved it. Easy for a tee1488n to use and her hair looks great
November 3, 2025
Unprompted review
Reply from Luxmend
Hi Lynn, That’s so lovely to hear! 💕 We’re thrilled your granddaughter loved it and that it’s easy for her to use. Thank you for sharing. We’re glad her hair is looking great! ✨
Reply from Luxmend
We’re so happy to hear that you love it! 💕
Thank you for sharing your feedback. We’re thrilled it’s working great for you! ✨
Biggest regret is I didn’t find this sooner!
This is literally the best purchase I have EVER made for my hair. It’s like the missing piece of the puzzle. I have never been able to manage my split ends because I straighten my hair and the hair dresser takes too much off. I don’t know why or how this product works but I truly believe anyone and everyone with long hair NEEDS this!!! Sometimes I just stare at my ends in rapture 🤣 also I like to inspect for split ends and it’s so satisfying to only find one to two strands off of my whole head that has a teeny tiny split only😜 I am swapping this out for haircuts and I think over time it will pay for itself. Thank you luxmend!!!
November 1, 2025
Unprompted review
Reply from Luxmend
Hi Holly, Wow, your message absolutely made our day! 💕
We’re so happy to hear how much you love your Luxmend and that it’s helping you finally manage those split ends without losing your length. It’s amazing to know it’s become your go-to alternative to salon trims, and your excitement is contagious! 😍✂️
Thank you so much for sharing your story and for trusting Luxmend with your hair care routine. You’re exactly why we do what we do! 💫
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