Luxury Watch Repairs Reviews 

Excellent service. Postage pack arrived quickly and had update on receipt of my watch and how to pay for work soon after I’d posted it. Had updates on progress. Only a battery change but watch checked and cleaned before returning.
I’d recommend this company.

The quality of the work is exceptional / unquestionable. I did find it slightly challenging to get status updates with prolonged lead times. However once I connected with a employee (vs generic info emails) then the communication improved. I will definitely use again.

Luxury Watch Repairs is a company I have used before to have the battery replaced in my Omega Ladies Watch.
On contacting them they sent me a prepaid special delivery padded package to return my watch to have the battery replaced, they kept in touch by email to confirm my watch had arrived with them, for which I was grateful for.
My watch was returned along with a very useful watch case for storing when not in use, my watch certainly looked like new again after being polished I was very impressed.
Thank you very much for a good job well done.

Susan Conner
Brechfa House
Brechfa
Carmarthenshire.

Great service with full updates what was happening with my watch and it was returned looking super shiny and brand new

Great job with the changing of my watch battery.

Brilliant!

From start to finish the process was really simple.

Like many I wanted to be sure I was sending my expensive watch to someone genuine so I did research before hand.

Greta price, fast return... Can you recommend highly enough!

Reasonable price for my battery replacement in my Tag
Very speedy turnaround and case supplied for transportation was excellent protection for my watch

Great communication and great service too ! Recommend

This company serviced my TAG watch. As I am not close to their store, I sent it through the post. It was all done through secure signed for delivery. Customer service was great, I was kept informed all the way through and the watch was returned to me in a lovely case, again through secure delivery. Highly recommended.

Update 24 May 26
After 3-4 more attempts to contact via email and phone, Luxury Watch Repairs have not responded to my requests for update. It has now been 33 weeks since I sent my watch to them and almost 3 months since the last communication from them. I have now sent the details of this situation to the Consumer Champions team at The Guardian, in hope that they may see fit to investigate on my behalf, and all of the others with similar experiences who have posted on TrustPilot.

Sent my Breitling watch to be repaired on 29 Sep 25 with a timeline of 15-25 weeks. It has now been 30 weeks and the sporadic email responses have completely stopped. Last communication from LWR was on 4 March with a commitment to provide me with a further update in 4 weeks time. Am starting to feel like I have been scammed. Order number is 65403 and the surname matches the name on my profile on TrustPilot. Would be wonderful to have a response and know that my watch is actually being repaired. Have paid £800 for this service and am naturally concerned.

AVOID! sent my tag watch to this company back in September 2025, paid over £500 for service and repairs, was told my watch would be returned to me within 15-20 weeks. 34 weeks have now elapsed. Due to sentimental value of my watch and also the value of my watch I have given them a last chance to return my watch regardless of whether the work has been done. I will issuing legal proceedings and reporting as theft if it is not returned to me within the next 3 working days. I’ve literally had enough now. It’s disappointing when you think you’re using what you think is a reputable company.

Very easy to deal with.
We have used this company before for insurance quote for repair to a
Breitling watch .
On this occasion only required a replacement battery to a Tag Heur but very honest straight up service & even followed up to make sure watch received satisfactorily.
Will definitely use again.

I’ve used this company over at least 3 years and previously the service and especially communications were excellent.

They have failed to reply to emails for over 2 weeks. I visited the Hatton Garden location to find a note on the door explaining I list scan a QR and make an appointment. None available for days, what a waste of my time. I wish they would take calls or reply to emails. When I dropped my watch off, there was a very upset couple who’d travelled from Oxford waiting for someone to open the shutter, this was at 11am and no one was answering the phone or even a note on the door.

Excellent service hassle free was a cheaper quicker servytgan going to my local Tag agent

First class service from LWR from start to finish. Based on recommendations online I trusted LWR for a battery replacement on my 1999 TAG Heuer F1 Chronograph. High quality fully insured packaging was sent to me, with the battery replaced & watch sealed & pressure tested prior to return via next day DHL. 100% recommended.

Fabulous service
Outstanding Communication
Speedy
Appreciate you looking after my fine watches.
Thanks

Great service. Kept informed at all times

My Tag was sent to have the glass replaced and new battery. After wearing it once I realsied that the Bezel was missing. Fortunately I found it on my floor in my hose. I complained as only the repairers had touched the bezel to remove glass. Evidently there is a inner washer that secures the bezel. Obviously this hadnt been fitted back. The company despite the obvious, refuse to accept responsibility and now want to charge me for a new bezel. No one from management has returned my requests for contact either..AVOID this company and take your watches to a local reputable company instead

Quality of work was great.

Having used Luxury Watch Repairs previously, I had no hesitation in using them again. From the first initial e-mail, sending out the pre-paid, insured package, and the constant updates regarding my watch, the whole process was flawless.
Very happy to give the company 5 stars and won’t hesitate to recommend them and use them myself again.