LYRA Modest Reviews 

943
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the excellent product quality, materials, and thoughtful designs, often finding items to be exactly what they sought for modest wear. Several people also highlight positive interactions with customer service, describing staff as helpful and prompt, sometimes assisting with price adjustments or easy exchanges. However, some customers noted concerns about product durability, reporting items showing wear, tears, or bobbles after limited use. A few other people also felt that sizing could be inconsistent, often running smaller than advertised, leading to items not fitting well. Additionally, some reviewers expressed dissatisfaction with the return policy, particularly for sale items, and reported difficulties with customer service responsiveness for return requests.

What people talk about most

Product

Clients share ambiguous opinions on product quality and design, with many expressing satisfaction with the... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing satisfaction with the fabric, fit, and... See more

Price

Users describe ambiguous interactions with price, with some reviewers feeling that the cost was not justified... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers praising the excellent,... See more

Return policy

Reviewers highlight ambiguous aspects of return policy, with many expressing frustration over strict... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, everything I’ve ordered was perfect. Fitting was just right quality was right and I’ve got everything on the sale so so fantastic price. I am now addicted customer. I’m not going anywhe... See more

Rated 5 out of 5 stars

Lyra is by far the best brand. When you can easily buy blindly without having to see the items live and you know for sure that the product will be impeccable. The design, the materials, the packaging,... See more

Rated 5 out of 5 stars

Wide range of options and the size calculator was very accurate for a Muslim woman. I bought the Yara and it was absolutely perfect, just what I’d been looking for. Great fit, great coverage and compl... See more

Rated 5 out of 5 stars

Lyra is a great brand that offers good trendy yet timeless design with great quality for people that like to dress modestly. smooth purchasing experience, with quick UK delivery. I’ve purchased couple... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

943 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically takes over 1 month to reply

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3.4

All reviews

(943)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service was absolutely amazing…

Customer service was absolutely amazing super super helpful and responded to me within an hour when I had to change my order address. Had a holiday coming up and needed some swimsuits asap and I mistakenly ordered to the wrong address and also ordered the wrong size. Both times they were super helpful with changing my address and allowing me to return for free. The swimsuits are super comfortable and amazing quality. As a revert LYRA is the best option for enjoying the beach while keeping modest. Couldn’t recommend them more!!!

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

My experience with LYRA has been amazing

My experience with LYRA has been amazing in every way! I noticed the high quality of the materials and the attention to detail. The fabrics used are not only stylish and attractive, but they are also extremely comfortable.
The sizes were perfect, and I had no trouble finding the right fit.

What I especially want to highlight is the exceptional customer service. They were incredibly honest and courteous. When I encountered a minor issue, they handled it quickly and efficiently, even sending me new swimwear at no extra cost. This outstanding service truly reflects their commitment to customer satisfaction.

I will definitely remain a loyal customer of LYRA, and I highly recommend them to anyone looking for high-quality swimwear and excellent customer service.

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer services

Lyra customer services have been excellent with my recent purchase. I needed to return a burkini which was too small for my mum. They helped issue a gift card. They then helped source a particular style and size i needed before a certain date which was showing as sold out on the website. Thanks for going that extra mile and checking stock in the depths of the warehouse so that i mum could have her costume in time for her holiday.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

I recently had an excellent experience…

I recently had an excellent experience with LYRA. From the initial communication to receiving the replacement package, the service was professional and attentive.

I had an issue with not receiving my original package, and LYRA responded promptly, resolving the problem by sending a new package in record time. The burkini I received is of excellent quality and fits perfectly, and I feel very comfortable wearing it.

I want to thank the customer service team for their swift and efficient assistance and for their great care in ensuring customer satisfaction. I highly recommend LYRA and look forward to purchasing more of their products in the future.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

So happy with my jersey hijab

So happy with my jersey hijab! thank you so much for listening to my review. The new hijab fits so perfectly and is my fave now. Shows you truly care about your customers. I will definitely be ordering from here again.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

The bamboo multiway hijab is not only…

The bamboo multiway hijab is not only good for your hair and scalp, it’s also so comfortable to wear, quick and easy to put on and it stays in place. It’s very easy and keeps my head quite cool which is good on hotter days. The quality is very good and delivery is so fast. I would highly recommend this item.

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Experience

Amazing swim wear, even better customer service! I have had their Sofia Panel swimwear set for about 2 years now, and absolutely love it. I lost the skirt recently and wanted a replacement but you can’t buy it separately on the website. So I got in touch by emailing them, and they were so helpful in finding the skirt for me from their warehouse. They even refunded me the postage and I got a free cute tote bag which I will definitely use! I really appreciate the team, especially Nadia, who responded to my request quickly and efficiently. I would highly recommend them as they go above and beyond to help their customers. I will definitely be purchasing again from them in the future.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality and great customer service

Just received my order from LYRA and I am in love with my Sofia swimsuit! The quality and fit are even better than I expected them to be. I had a few queries regarding the material and delivery options and their customer service was amazing. I will definitely be back and I'm glad to have found my brand for swimwear going forward !!!

June 23, 2024
Unprompted review
Rated 1 out of 5 stars

I bought two swimsuits in the Lyra…

I bought two swimsuits in the Lyra sale. One was fine. The second is faulty in design as there's no way one can fit their Thighs through the neck hole. That's the only way to put the swimsuit on. It's the Dana design. I have emailed Lyra both via their website and Instagram and no response.

June 17, 2024
Unprompted review
LYRA Modest logo

Reply from LYRA Modest

Hey there,

Sorry to hear this - i would be happy to help

We do try to respond to everyone as fast as possible however please do allow 1-2 working days for a response - i can see someone has gotten back to you via email to help with the issue within this timeframe.

Our swimsuits have a bodysuit that you can open from the bottom and wear over your head like you would a t-shirt :) rest assured we would not expect anyone to wear this through the neck hole.

If you have any questions or need any assistance please just get in touch and someone from the team would be happy to be of help !

Regards
Reem :)

Rated 5 out of 5 stars

5 stars because that’s what the company…

5 stars because that’s what the company deserves ! I live in France I’ve made on order on Wednesday and it arrived the next day with the express delivery ! The designs are beautiful ! Also the customer support is really reactive and helpful. In less than a week they made me a loyal customer Bravo ! ✨

May 29, 2024
Unprompted review
Rated 1 out of 5 stars

Extremely poor quality

I had really high hopes for this brand and was really excited to finally see a stylish yet modest brand offering comfortable swimwear. However , within weeks my Burkini was ripped from the side, the zipper got rusty and the leggings had a whole in it.
Extremely disappointed, and definitely not worth the £99. Shame on them for selling such poor quality for a high price.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Very satisfied

I am ordering from Lyra Modest for the second time, I am very satisfied super quality very comfortable. Customer service very hard, super organized. If you have any questions or problems, someone from the team will contact you to solve the problem immediately.

Definitely to recommend. I am very satisfied with your work

Thank you Lyra swim team

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I had a couple of queries regarding an order I placed recently and the team were super helpful in getting this resolved for me. Reem in particular was very friendly and professional, kept me informed and updated with my order and got everything sorted for me in no time. I will definitely be ordering again in the future for myself and family, and will be recommending the brand to others as the swimsuits are not only modest but so beautiful and comfortable! Thank you Lyra!

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Active hijab wear

I am very happy with my purchase, the items have a very good quality and beautiful. I would definitely order again and highly recommend

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

Great customer service!! Went above and beyond to accommodate my requests. Will definitely be shopping with Lyra Modest again and telling all of my friends <3

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

I can't say enough good things

I truly can't say enough good things. Ireached out to see if there were any upcoming sales and the customer service agent told me there wasn't a current sale and that I had just missed one and was kind enough to extend me my own discount code to grab a suit for 20% off! They assisted me through my order as I had a few questions. I was unable to find a certain item as it was out of stock. I let them know if it came back in stock id love to pay the difference and add to my order. THEY ADDED IT AND TWO OTHER GIFTS TO MY ORDER FREE OF CHARGE! I was absolutely blown away with the generosity. I have never experienced it with any other company. As if that's not good enough - they upgraded my order to express shipping - also free of charge. Need I say more?! I can't stop telling everyone about the company's generosity and passion. Great quality suit. Beautiful. Well made. And amazing customer service. Buy from Lyra!

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer support!

Amazing customer support!

I am so happy to finally get to have my first order from LYRA, I ordered the Sophia classic black, very nice quality and the size is true to fit. I really want to personally thank Yasmeen from team LYRA support for her efforts, patience and made sure I got my order since I haven’t received it from FedEx the first time, she went above and beyond to ship me another order while dealing with the courier service. Highly recommended and definitely it won’t be my last.
Thank you Lyra team and special thanks to Yasmeen!
Lamis

April 5, 2024
Unprompted review

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