LYRA Modest Reviews 

943
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the excellent product quality, materials, and thoughtful designs, often finding items to be exactly what they sought for modest wear. Several people also highlight positive interactions with customer service, describing staff as helpful and prompt, sometimes assisting with price adjustments or easy exchanges. However, some customers noted concerns about product durability, reporting items showing wear, tears, or bobbles after limited use. A few other people also felt that sizing could be inconsistent, often running smaller than advertised, leading to items not fitting well. Additionally, some reviewers expressed dissatisfaction with the return policy, particularly for sale items, and reported difficulties with customer service responsiveness for return requests.

What people talk about most

Product

Clients share ambiguous opinions on product quality and design, with many expressing satisfaction with the... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing satisfaction with the fabric, fit, and... See more

Price

Users describe ambiguous interactions with price, with some reviewers feeling that the cost was not justified... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers praising the excellent,... See more

Return policy

Reviewers highlight ambiguous aspects of return policy, with many expressing frustration over strict... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, everything I’ve ordered was perfect. Fitting was just right quality was right and I’ve got everything on the sale so so fantastic price. I am now addicted customer. I’m not going anywhe... See more

Rated 5 out of 5 stars

Lyra is by far the best brand. When you can easily buy blindly without having to see the items live and you know for sure that the product will be impeccable. The design, the materials, the packaging,... See more

Rated 5 out of 5 stars

Wide range of options and the size calculator was very accurate for a Muslim woman. I bought the Yara and it was absolutely perfect, just what I’d been looking for. Great fit, great coverage and compl... See more

Rated 5 out of 5 stars

Lyra is a great brand that offers good trendy yet timeless design with great quality for people that like to dress modestly. smooth purchasing experience, with quick UK delivery. I’ve purchased couple... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

943 reviews

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Replied to 27% of negative reviews

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3.4

All reviews

(943)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Truly the absolute best customer…

Truly the absolute best customer service I have ever received with any company! Sara, in particular, is a gem. She took more than 45min of her time to help me assess which size and color would fit me best. She was very accommodating, patient and so sweet! I would not buy swimwear from anywhere else but here! Truly top notch.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

I WANT TO CRY

Oh my God. From quality to fit to fashion and style to their incredible customer service. If you need someone to work for you remotely I am in. I ordered a Sofia but a size too big. Contacted Lyra over IG to get some infos. Sara responded quickly and gave me the step by step to follow for the return and reimbursement. I ordered one other model a size down and a few minutes later the sofia again a smaller size. Sara refunded me without me asking the shipping cost by putting both orders together, because if I had ordered them together I would have not have to pay shipping costs. Like hello this is some AMAZING FANTASTIC customer service and experience. I will definitely stick with Lyra in the future. I fell in love with you guys. Please think about me for future positions in customer experience positions 🥰 I may do a giveaway with the bigger size to bless another sister or get the reimbursement and get a third model 🥰🥰🥰🥰

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Wow! 10/10 would recommend

I contacted Lyra and was quickly met by Sara. She truly was a dream maker! I’ve been wanting to purchase modest swimwear for sometime now but I’ve been on the fence about it. Sara answered all my questions, gave thoughtful suggestions, and showed genuine care. The customer service industry has recently gone downhill, however, Sara from Lyra made this entire process so simple and enjoyable! I cannot express how amazing she treated me and how great my first purchase experience with Lyra was. Btw, Sara was quickly communicating with me from a completely different time zone at night, that’s real customer care. Thank you team Lyra, but a very special thank you to Sara!

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

Lyra Modest - high quality products

Lyra Modest have a wide range of high quality swimwear / beach products to chose from.

I needed to return some items as I had ordered the wrong size and it was so easy to do.

The customer service department is excellent.

I am recommending Lyra to my friends and will definitely be ordering again.

Thank you!

P.s. I am not a Muslim woman, I just love the freedom and comfort their swimwear provides.

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Best swimwear yet!

Lyra has the best styles currently available in the market.
We ordered two swimsuits, one in black and one in mink and both fit well. Just make sure to use their size chart and measure yourself properly. The mink in particular is a beautiful color!
The order process was smooth and delivery was quick.
If you are thinking about ordering just do it!

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service!

Undoubtedly, they offer the best customer service! I bought my Lyra swimwear back in December, but unfortunately, during my first use, I accidentally damaged it in the swimming pool dryer (my own silly mistake!). It was disheartening to tear my skirt, especially since I found such comfort in swimming with my Lyra. Despite my doubts, I reached out to them on Instagram. To my surprise, their customer service was exceptional. I explained that purchasing a whole new set seemed excessive, especially considering the values associated with being a Muslim-owned business. They promptly understood my concerns and sent me a replacement skirt the very next day. This experience reaffirmed my commitment to supporting Muslim-owned enterprises. While we can offer feedback to help businesses improve their products, their core values remain immutable. Thus, it's crucial to seek out and endorse those who align with our principles. With my new skirt in hand, I'm delighted to be back at the pool, enjoying my workouts in my beloved Lyra swimwear!

January 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product and excellent…

Excellent product and excellent service. Customer service staff are courteous and responsive. Trustful and reputable company that stands behind their product.
Great quality swimwear. Highly recommend.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible Customer Support!

Customer support team was incredibly helpful, I had accidentally ordered the wrong size and they immediately responded to my email and helped me out. Order delivered within one week (I live in a remote area, so one week is amazing!). So excited to wear my swimsuit, the quality looks excellent. Would highly recommend, and will purchase more in the future.

December 26, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! this is the second time to buy swimsuit from LYRA♥️#fashionable & elegant

December 27, 2023
Unprompted review
Rated 5 out of 5 stars

Yes its a hefty price tag, however YOUR worth it!

I was hesitant before buying this product, as I didn't want swimwear that felt glued to me. Since I wear the abaya and prefer loose clothing, finding the right balance was crucial – not too tight, yet not resembling a ball in the pool. I ultimately chose the Asra set, and it exceeded my expectations. The fabric was incredibly soft, and it felt luxurious when worn, leaving me feeling confident. I adore my abaya, as it provides a sense of invisibility and freedom. For those seeking an outfit that doesn't accentuate the waist or upper areas, this is the perfect choice! My daughter opted for the Sofia style, typically a small size, but based on online reviews, she went a size up, especially being tall. It turned out to be a wise decision. I followed suit and went a size up for myself, and it proved to be the best choice. The fastenings inside the top made it comfortable to wear, allowing attachment to the leggings from underneath.

During our three-week trip to Indonesia, we consistently used both swimwear sets. Unfortunately, we encountered a few issues as the stitch seam on both tops came loose. Upon contacting the Lyra team, I was pleasantly surprised by the exceptional service. Yasmeen, in particular, exhibited calmness, quality, and utmost professionalism. Without any hesitation, she agreed to replace both tops. Additionally, when I inquired about the Hijab turbans, she generously sent them for free. Before shipping the replacements, it was discovered that my top size was out of stock, so I opted for a different colour. In the end, I received an entirely new outfit! What a remarkable experience!

Yasmeen truly deserves a pay rise, and I sincerely extend my best wishes to her and the entire team for the future. Shopping here is the way to go without any reservations!

October 15, 2023
Unprompted review
Rated 5 out of 5 stars

I've been eyeing these swimsuits for years

I've been eyeing these swimsuits for years, going back to when they first launched but havent ordered one until now due to long-term illness. I hope to start swimming again for recovery purposes and I eventually ordered the pastel green Sofia swimsuit and it's beautiful. The colour is even better in person. I havent tried it out yet but the quality feels and looks incredible. I am 5'5 and usually a size S/10 but ordered a M and I think it's the right choice as it's not too tight or too loose. Yasmeen at Lyra was so helpful and kind with my query and I am ever so grateful. I hope I can buy another in the future.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Lyra has always been my number one…

Lyra has always been my number one place for modest swimsuits. Fabulous customer service experience and excellent quality swimsuits. My daughter just bought her first swimsuit from there and loves it! They are always willing to help with orders in an efficient manor. We definitely will be shopping there again :)

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service, great swimsuits

I purchased a suit about 6 months ago and when I had some wear and tear issues that were abnormal compared to the normal longevity of a swimsuit I reached out to contact Lyra. They were incredibly helpful, with a fast response time and they sent me a new swimsuit that works perfectly for my modesty and my swim instruction job. I will definitely be telling others about it at work and if I ever need another suit I know where I will get it

November 12, 2023
Unprompted review
Rated 4 out of 5 stars

Great Customer Service

I purchased a pair of swimming trousers but unfortunately they came with a few noticeable marks. I contacted LYRA and they were super helpful and apologetic and sent another pair of trousers of my choice the next day! Not only was the customer service great, the delivery was also prompt and efficient on both occasions and the packaging was lovely aswell. They also sent a LYRA tote bag which I thought was a lovely gesture. I would love for them to have the option of longer and slightly oversized swim sets though, and maybe consider making the items slightly more affordable as the price range is definitely on the higher end. Regardless, everytime I have made a purchase, the quality and service has been amazing so would definitely recommend!

November 18, 2023
Unprompted review
Rated 1 out of 5 stars

I paid $180 CAD for a swimsuit just to…

I paid $180 CAD for a swimsuit just to have made completely WRONG. I bought the mink swimsuit and they have added from ruffle to the BACK of the swimsuit. This made it really awkward and ugly to be worn. Now I have to ship it back AND pay for my own shipping expenses. So essentially I paid $200 for a swimsuit. I’m so so pissed

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

Really i can't explain about 4 years…

Really i can't explain about 4 years lyra always makes my summer every year I got one the best swimsuit ever so comfortable, so elegant,so cool, so sexy and so fashionable
One year I tried another brand but I returned back to lyra so fast
Lyra only one request give us another more styles

September 1, 2023
Unprompted review
Rated 3 out of 5 stars

Great swimsuit and a beautiful design that makes you feel amazing, but not everything is up to par with the price.

So I had been seeing a lot of ads about Lyra and following a couple of influencers who represented the brand and were promoting it.

I found a design I liked but the price was a bit expensive when converted into the Danish currency. But when I couldn't find anything else, I asked some friends if the price was worth it; they all agreed and said that it's a bit expensive, but saw it as an investment.

And after contemplating whether I should buy it, the family booked a trip to Turkey and I ordered 2 swimsuits (Sofia Lunar), one for me and my sister.

We received the swimsuits and the first thing I noticed was that the color of the two suits were different, even though we had ordered the same design. The only difference was the size. My was an L and hers an S.

Maybe I've missed it on their website but I can't find anything about that being mentioned (that different sizes may vary slightly in color).

But the material was nice, lightweight and still felt durable. The zip had no problems, everything fit perfectly, but I do wish you could combine sizes; because I'm always in-between sizes, the swim-skirt was a bit too big, even though there are two buttons so you can adjust the size (which I really appreciate and is a nice touch), it was still a bit too loose and didn't feel secure enough.

On their website there is a fan called, 'How is a LYRA swimsuit made?' And the last part of it is called, The final inspection, London UK-June.

They mention that, "Loose threads are cut (...) and any fabric faults repaired".

The suits I received had multiple loose threads around the suit and, yes, maybe it is a small thing, but when you're paying that amount of money and they promise to check them through, you expect the product to be up to par with what you've been promised.

I also ordered the swim-cap and was greatly disappointed. It didn't fit either me nor my sister's head (she's 13), it had many loose threads and the swirl design in the front had the sewing pattern showing when you were wearing it, which seemed like a mistake because it should have been on the inside of the cap.

I'm not trying to be rude or anything, I'm only slightly disappointed and I'm trying to be honest.

Best Regards, Iman

(If there are any English language mistakes, I'm sorry, it is not my first language).

July 29, 2023
Unprompted review
Rated 1 out of 5 stars

Influencers only swimsuit

UPDATE: I was kindly given a new one after my old one had the wrong cleaning instruction. I ordered the Alayna swimsuit.

There are two negatives. It comes with an attached inner bodysuit. Even though the swimsuit fits me perfectly (remember it's not safe to swim with baggy swimwear) the bodysuit cut into my shoulders. It should be either given separately that you can choose a different size. Or similar to the swim cap, an option not to include it. I would have rather just worn a swimsuit that fits me underneath.

The second negative is the cleaning instructions, wash in cold water, don't wring dry, dry it flat and in the shade. For women that are active and actually swim this is just too much. If your on holiday in a sunny country, where are you going to do this? Also because they are so expensive, if you choose to buy one, your going to miss a few days swimming while you waiting for it to dry flat, in shade after only gently squeezing the water out. I definitely don't have the space for this in London, do I lie it flat on the bathroom floor? Basically this swimsuit is for influencers who are just going to pose by the pool or maybe go ankle deep in the sea. For active women, buy elsewhere.

I am so upset and disappointed. I saved up to get a lyra swimwear because they are so expensive but I wear modest atire for religious reasons so I thought it would be worth it. I must have worn it around 6 times, washed inside out, 40 ° like instructed, yet already have a hole on the shoulder and a very large hole is starting to form on the leg area.

I gave them the benefit of doubt when the top part didn't come with any lops to put the string from the trousers so in the pool the top goes up. To find out it is going to become useless to me, so sad. I've just thrown money out the window.

Buy elsewhere, for much cheaper.

July 16, 2023
Unprompted review

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