Lyreco UK & Ireland Reviews 

470
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated account managers and knowledgeable staff for providing exceptional customer support, friendly interactions, and consistently helpful guidance throughout the entire process. Consumers also highlight the exceptionally fast and reliable delivery service, noting that orders generally arrive promptly and without any complications. However, some customers also noted occasional delays with order deliveries, stating that shipments sometimes took much longer than expected to reach them. A few reviewers additionally experienced frustrating difficulties when trying to resolve communication and tracking issues with the support team regarding their missing parcels.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that representatives and account managers are... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders are typically processed... See more

Service

Clients share positive opinions on service, highlighting reliable deliveries and helpful account managers.... See more

Order

People report ambiguous experiences with order processes, reflecting a high level of disagreement among... See more

Customer service

Users describe positive interactions with customer service, noting that dedicated account managers and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Natalie Watkins is my contact at Lyreco and she always goes above and beyond to make sure I feel supported and that our custom is important to her. She is always there when I need her. She is amiab... See more

Company replied

Rated 5 out of 5 stars

Tony @ S&J We have been using Lyreco now for nearly 10 years and have regular visits and updates from Sarah Coulson, its not often you can actually say you look forward to sales reps turning up, but... See more

Company replied

Rated 5 out of 5 stars

The variation of products available with this company is great, they are like the Woolworths of office supplies. Having a dedicated person dealing with your account is great. Kerry Garratt deals wit... See more

Company replied

Rated 5 out of 5 stars

Lyreco took great steps to ensure my account was firstly set up correctly, details for online purchasing and ease of its use. My account manager remains ever attentive, a diverse range of products and... See more

Company replied


Company details

  1. Office Supply Store
  2. Educational Supply Store
  3. Office Furniture Store
  4. Safety and Work Wear Store
  5. Stationery Store
  6. Stationery Wholesaler

Written by the company

Lyreco are your sustainable workplace solutions partner. We are proud of being an award-winning, socially and environmentally responsible company who provide the highest standard of products, customer service and account management in our industry. We don’t just care about the environment; we care about our customers too. We work closely with you to provide everything you need; whether your workplace is an office, a home, a warehouse or a building site. With over 37,000 catalogued products across 18 categories, ranging from personal protective equipment, hygiene and catering, to general office products, furniture, and ergonomics, Lyreco has everything you need, for a great working day.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

470 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(470)

310 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love you Sarah!

I am still fairly new to using Lyreco, however my contacts, Sarah Coulson & Liam Allworth, are always there to provide any assistance I could ever need. And special thanks to Sarah for her fun updates on new deals, I love reading these!

August 10, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Morning,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Sarah Coulson & Liam Allworth.

Best regards,
The Lyreco Team

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Rated 5 out of 5 stars

Excellent service

i always receive an excellent level of service from AJ Mohammed at Lyreco, he is extremely helpful, knowledgeable and always happy to provide me with detailed product information whenever i need it. Nothing is ever too much trouble, and any questions or queries are delt with quickly & professionally. His product knowledge and customer services are excellent and he is always friendly, approachable and reliable, it makes a real difference having a supplier representative who is so helpful and a delight to work with. A real credit to the company, highly recommended.

August 10, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Charlotte,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of AJ Mohammed.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

We’ve been really happy with the…

We’ve been really happy with the service from Lyreco. Sarah and Liam are always friendly, helpful and quick to respond to any questions. We’d definitely recommend Lyreco.

August 10, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Bethany,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Sarah & Liam.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Very helpful

I have been ordering from Lyreco for quite some time now, and AJ Mohammed has always been my main point of contact. He is incredibly helpful, professional, and always makes you feel at ease. Whatever I need, AJ is always happy to assist and goes above and beyond to provide excellent customer service. It's a pleasure dealing with him, and I highly recommend both AJ and Lyreco.

August 6, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Lauren,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of AJ Mohammed.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Excellent Customer Service

We have been using Lyreco for over 5 years now. The service from Sarah Coulson has been outstanding. We receive regular updates as to what is on offer and the new products that Lyreco have introduced. Any queries are resolved quickly - always receive a reply by email or a phone call. If Sarah is away Liam Allworth is also very happy to help us. Both provide excellent friendly customer service - would highly recommend

August 7, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Anna,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Sarah Coulson & Liam Allworth.

Best regards,
The Lyreco Team

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Rated 5 out of 5 stars

I've had a great experience with this…

I've had a great experience with this supplier. The products are consistently high quality, orders are processed quickly, and communication is always excellent.

A special mention goes to Josh Mambo, who has been fantastic to deal with. He's always professional, friendly, and keeps me informed about the latest products, promotions and offers, making sure I never miss out on a good deal. He's quick to answer any questions and always provides excellent customer service.

Overall, a reliable supplier with outstanding support. I'll definitely continue using them and would happily recommend them to others.

August 7, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Vikky,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Josh Mambo.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

We have used lyreco for the last 2…

We have used lyreco for the last 2 years for all our hygiene and cleaning supplies & all our printed catering supplies.Suli Rehman is our rep.he was recomended by another local business.
He has been great to work with and always trys to support us in every way.

Delivery's are normally next day and prices have been competitive. 10/10 for service.

Loyd Chaat & Chill

August 6, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Loyd,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Suli Rehman.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Fast, kind and great service!

Richard Lewis always helps the business where he can and goes above and beyond. Delivery is always fast and reliable too!

August 6, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Thomas,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Richard Lewis.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Great experience and amazing service we…

Great experience and amazing service we have collaborated with Richard Lewis for many years and he has always delivered a fair easy and professional service

August 6, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Stuart,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Richard Lewis.

Best regards,
The Lyreco Team

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Rated 5 out of 5 stars

Our rep Richard Lewis

Our rep Richard Lewis
Always very helpful and intuitive.
Grat rep

August 6, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Elaine,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Richard Lewis.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Great, versatile company

Lyreco has been a supplier to Winners 2000 for several years now. Richard Lewis is always really quick to respond, willing and enthusiastic to find solutions to meet the needs of our business and offers useful advice to help things work smoothly. (He even replied to my query when he was on holiday!).

August 6, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Pam,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Richard Lewis.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Richard Lewis at Lyreco

I always have a great experience from start to finish. The sales representative, Richard Lewis is always friendly, knowledgeable, and never males me feel under any pressure. Richard takes the time to answer all of my questions, explains everything clearly, and makes the whole process straightforward and stress-free.
Richard's customer service is excellent, and I feel valued as a customer. It's refreshing to deal with a company that is both professional and genuinely helpful.
I would have no hesitation in recommending them to anyone looking for excellent service.
1

August 6, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Terry,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Richard Lewis.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

We've been very happy with Lyreco's…

We've been very happy with Lyreco's products, which are always of excellent quality and great value for our business.

Recently, we've experienced a few delivery issues due to a change of driver, including some delays and missing items. However, I would like to give special recognition to Jack Upton-Penketh for his outstanding customer service. He has always been incredibly helpful, professional, and approachable. He even took the time to visit us in person to make sure everything was being resolved, explain the situation, and ensure we were satisfied.

Although the recent delivery issues were frustrating, Jack's dedication and commitment to customer satisfaction have made a real difference. It's reassuring to know that someone genuinely cares and goes the extra mile to support their customers. Thank you, Jack, for your exceptional service, and thank you to Lyreco for continuing to provide high-quality products.

August 5, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Elaine,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Jack Upton-Penketh.

Best regards,
The Lyreco Team

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Rated 4 out of 5 stars

Always a Great Service

Always a great service from our Account Manager Debbie Howe and she is always willing to look at product options for us.

July 24, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Susan,

Thank you for your 4★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Debbie Howe.

Best regards,
The Lyreco Team

Rated 1 out of 5 stars

failed to deliver twice!

July 31, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Ian,

Thank you for your review. We are very sorry to hear that you are not happy with the service you have received from us.

We've reached out to request additional information so we can investigate this for you.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Lyreco is a valued partner for us

Lyreco is a valued partner for us. They are always reliable, quick and professional. We will continue working with them and with our account manager Amarveer Singh who is helpful and accommodating!

August 3, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Costi,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Amarveer Singh.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Emma Crocker has been absolutely…

Emma Crocker has been absolutely fantastic in helping us set up our new account with Lyreco. From the very beginning, she’s taken the time to understand our venue and make sure we’re getting the right products to suit our needs, rather than simply trying to sell us everything.

Her one-to-one support throughout the entire process has been outstanding. She’s always been available to answer questions, offer advice, and guide us through each step, making it straightforward and stress-free

We couldn’t have asked for better support and would highly recommend both Emma and Lyreco. Thank you for making the whole experience so positive!

Alice- GM

August 4, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Alice,

Thank you for your 5★ review.

We truly appreciate your feedback and special mention of Emma Crocker.

Best regards,
The Lyreco Team

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Rated 4 out of 5 stars

Reliable customer support

We've been using this stationery supplier for some time now, and have always received a good, reliable service, with the quality of the products being consistently high.

A special mention goes to my direct contacts Ryan Poole & Nicola Kelly, who have been incredibly helpful whenever we've had any queries or issues. Whether it's sorting out prices, resolving delivery concerns, or providing quick and professional support. It's reassuring to know there's someone responsive on hand.

August 4, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Julie,

Thank you for your 4★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of Ryan Poole & Nicola Kelly.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

helpful account manager aj mohammed

helpful account manager aj mohammed
good prices
fast delivery

August 3, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Hi Toria,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. We truly appreciate your feedback and special mention of AJ Mohammed.

Best regards,
The Lyreco Team

Rated 5 out of 5 stars

Great stationery supplier

I use this company for ordering all our stationery supplies at work and their prices are very competitive and orders are received very quickly.

August 4, 2026
Unprompted review
Lyreco UK & Ireland logo

Reply from Lyreco UK & Ireland

Good Afternoon Nicki,

Thank you for your 5★ review.

It’s great to hear you are pleased with our service. Your feedback is appreciated.

Best regards,
The Lyreco Team

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