Maben Vehicle Hire Reviews 

332
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 20 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and hassle-free service, often highlighting the friendly, helpful, and professional staff. Many found the hiring process to be quick, easy, and smooth, and vehicles are frequently described as clean and well-maintained. People often highlight the company's reliability and consistency, with many being repeat customers who have used their services for years without issues. This consistent positive experience leads customers to highly recommend the company and plan to continue using them for future needs.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, swift, and... See more

Staff

Reviewers consistently express satisfaction with the staff, describing them as friendly, approachable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing customer service and van is always in perfect condition and has full tank. So I don’t have to rush into first petrol station. You can return vehicle even when they are not in and opening hours... See more

Company replied

Rated 5 out of 5 stars

The ladies on contact made the whole process of booking very easy, polite, amicable, flexible and well informed and well priced. We have used Maben Vehicle Hire numerous times, every time excelle... See more

Company replied

Rated 5 out of 5 stars

I booked for a Saturday morning and hired from the Bristol, Avonmouth branch. The service was fantastic, the vehicle clean and a pleasure to drive. I did much research before booking and believe I fou... See more

Company replied

Rated 5 out of 5 stars

Friendly, helpful staff and really nice, clean vans. Renting was easy, great service overall — used many times previously and will definitely use again.

Company replied


Company details

  1. Car Rental Agency

Written by the company

Maben Vehicle Hire was founded in 2012 with 25 years of combined experience in the motor trade industry. We offer a wide selection of over 200+ Vehicles to hire on a short-term or long-term basis for commercial, domestic and industrial clients. Whether you require car hire or van hire for a short trip or you need a minibus or truck hire for a longer journey, we have the ideal vehicle for you. ​We are based in Pontypool, Wales and Avonmouth, Bristol. We operate across Cardiff, South Wales and West England, and we will even deliver to you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

332 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(332)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

I will continue to be a returning customer

Fantastic service from the team at Maben, changing of the vehicle to suit the ferry was not problem and when collecting the vehicle it was quick and easy (as was the return) this coupled with honest and reasonable price made the whole experience 5 star, keep it up.

September 17, 2023
Unprompted review
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Reply from Maben Vehicle Hire

We're glad that we could accommodate your needs throughout your booking

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Rated 2 out of 5 stars

Dirty, smelly vehicle received.

Hired a Ford Ranger for two days upon the recommendation of Judd Brothers. I expected a clean vehicle with a full tank of fuel. Instead I was given a vehicle that absolutely reeked of wet dog, mud stains all over the seats, dirt in the cup holders and one working brake light for which I got pulled over and narrowly missed a vehicle defect notice from the police. The police were very understanding but also found substandard (not illegal) front tyres on the vehicle which were covered in deep cuts all over with a deep cut on the wall of one tyre. It cost me £238.00 for two days for a substandard vehicle. Had to buy air fresheners to make the smell tolerable and buy and install a brake light, the cost of which were refunded. I voiced my complaint upon returning the vehicle and was assured that the manager would call in order to obtain a partial refund, but I have still not heard from him after waiting nearly a month for his call. Extremely unprofessional and unsatisfactory customer service although the ladies I spoke to upon hiring the vehicle, were both very pleasant. I would expect more from such a company that was highly recommended, instead I remain bitterly disappointed.

July 27, 2023
Unprompted review
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Reply from Maben Vehicle Hire

Thank-you for your time for bringing this matter to our attention. We are sorry that your recent experience didn't quite match your expectations. I apologise on behalf of everyone at Maben and be assured that your situation was an exception. As you can see on our other reviews, we are known for caring deeply about our customers. We can't fix the past, but you have our commitment that we will use your feedback to ensure that we improve the way we do business in the future.

Rated 5 out of 5 stars

Very efficient and helpful

We hired two 7.5ton vans from them. They were very efficient, accomodated our requirements perfectly, and responded quickly to queries. Would definitely go to them first if we ever need to hire again in that area.

July 20, 2023
Unprompted review
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Reply from Maben Vehicle Hire

We are pleased that you were happy with our service, and that all your needs were satisfied.

Rated 5 out of 5 stars

Maben Hire - will use again

Booked the vehicle months in advance, from first enquiry to collection and then drop off. Service from the team was very good, from start to finish.

June 14, 2023
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou for your lovely review

Rated 5 out of 5 stars

Minibus Hire

Laben provided us with 4 x 17 Seat Minibuses & allowed us to return out of hours on a Sunday.

After leaving clothing in the vehicle they were kind enough to have it sent back.

July 16, 2023
Unprompted review
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Reply from Maben Vehicle Hire

We hope that your week of activities went smoothly. Hope to see you again next time.

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Rated 5 out of 5 stars

Brilliant company to do business

Brilliant company to do business, all staff are very helpful and go above and beyond to help .

July 7, 2023
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou for your lovely review

Rated 5 out of 5 stars

Highly recommend Maben

I used Maben to hire a car at very short notice, when holiday transport arrangements suddenly fell through. The staff were incredibly helpful in every way - sorting a car at short notice, delivering it to our accommodation, agreeing to collect it from a different destination and even allowing an extra couple of hours rental without charging for an extra day. The £250 deposit charged at the time of booking was promptly refunded at the end of the rental ... and the car was great too! Would definitely use them again.

April 24, 2023
Unprompted review
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Reply from Maben Vehicle Hire

We are glad that you were happy with the service that you received. We hope that you enjoyed your brief holiday in Wales and we look forward to seeing you the next time you visit.

Rated 5 out of 5 stars

Above and beyond

Friendly and helpful staff made this hire an easy and pleasant experience. The vehicle was spotless (indeed, the inner flooring of the van was possibly too polished for the unwary!) and swiftly readied. I hired it for a full day, but as I finished my task before lunch the booking length was kindly amended to reflect the shorter time and cheaper hire cost. Much appreciated!
Highly recommended.

May 17, 2023
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou for your feedback and we are glad that we were able to accommodate your needs.

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Rated 5 out of 5 stars

Excellent customer service today

Excellent customer service today, friendly, flexible and a pleasure to deal with. Many thanks Maben!!

May 13, 2023
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou for choosing Maben. We hope that you will return to us the next time you require a vehicle

Rated 5 out of 5 stars

Rented a 9 seater minibus

Rented a 9 seater minibus - Vehicle was in excellent condition and perfect for our road trip. Customer service was superb and I will hire from Maben again. If you need a vehicle go here - Highly recommended!!

April 26, 2023
Unprompted review
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Reply from Maben Vehicle Hire

Thank you Matthew. I hope that your trip to Scotland was enjoyable for yourself and your friends. Hopefully see you next year for a your return trip.

Rated 5 out of 5 stars

WAV hire

I booked a WAV vehicle with Maben at short notice. The telephone booking was quick and easy, Siobhan was very helpful. We will definitely be using Maben Vehicle Hire again and would happily recommend them, Ian

April 27, 2023
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou Ian. We are glad that we were able to help you at short notice.

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Rated 5 out of 5 stars

great experience

so very professional customer service was just great staff were brilliant vehicle was a dream,., thankyou MABEN i will definetely use again

April 12, 2023
Unprompted review
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Reply from Maben Vehicle Hire

Thank you for your kind words Mr Postian. I hope you partner enjoyed her holiday and you didn't miss her while she was away. We are glad to have been able to help with her travels.

Rated 5 out of 5 stars

Top class vehicle rental

I’ve been using Maben since they started in a small outlet on the Highway in New Inn.
Their service then was excellent and since then they have grown into a much bigger company but the quality of service has only got better. The fleet of vehicles is top class!
I have absolutely no hesitation in recommending Maben whenever you need to hire a vehicle.

November 18, 2022
Unprompted review
Rated 5 out of 5 stars

Maben Vehicle Hire - class act

Needed a long wheel base closed van immediately ...was able to book a vehicle straight away with no fuss. Booked it initially for three days but then only required it for two ... again this was no problem. The vehicle itself was almost brand new and was immaculate.
I wish our own vehicles were kept that well.... Thank you

October 18, 2022
Unprompted review
Rated 5 out of 5 stars

Extremely satisfying ordeal

Extremely satisfying ordeal, professional staff and fantastic vehicles. Will be back for future hire.

October 13, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Thank you, Mr Probert. Brilliant feedback

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Rated 5 out of 5 stars

Best vehicle hire around

Best vehicle hire around …straight forward no fuss pick up…no fuss return .a great company polite and helpful staff… top marks to the receptionist…very efficient, and a very pleasant personality .Won’t hesitate to use them again..

October 14, 2022
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thankyou Mr Filer. We are glad that you were happy with the service that you received.

Rated 5 out of 5 stars

What a fab team!

What a fab team from start to finish. Booking online was easy, followed by a friendly phone call to confirm booking. On arriving to collect the van was greeted with friendly team who couldn’t have been more helpful. Returned van and received deposit back straight away. Highly recommend. Would not go anywhere else. Loved the van. Didn’t want to give it back.

October 1, 2022
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thankyou for your fabulous feedback. We are glad that you were happy with the service that you received.

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