Maben Vehicle Hire Reviews 

332
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 20 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and hassle-free service, often highlighting the friendly, helpful, and professional staff. Many found the hiring process to be quick, easy, and smooth, and vehicles are frequently described as clean and well-maintained. People often highlight the company's reliability and consistency, with many being repeat customers who have used their services for years without issues. This consistent positive experience leads customers to highly recommend the company and plan to continue using them for future needs.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, swift, and... See more

Staff

Reviewers consistently express satisfaction with the staff, describing them as friendly, approachable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing customer service and van is always in perfect condition and has full tank. So I don’t have to rush into first petrol station. You can return vehicle even when they are not in and opening hours... See more

Company replied

Rated 5 out of 5 stars

The ladies on contact made the whole process of booking very easy, polite, amicable, flexible and well informed and well priced. We have used Maben Vehicle Hire numerous times, every time excelle... See more

Company replied

Rated 5 out of 5 stars

I booked for a Saturday morning and hired from the Bristol, Avonmouth branch. The service was fantastic, the vehicle clean and a pleasure to drive. I did much research before booking and believe I fou... See more

Company replied

Rated 5 out of 5 stars

Friendly, helpful staff and really nice, clean vans. Renting was easy, great service overall — used many times previously and will definitely use again.

Company replied


Company details

  1. Car Rental Agency

Written by the company

Maben Vehicle Hire was founded in 2012 with 25 years of combined experience in the motor trade industry. We offer a wide selection of over 200+ Vehicles to hire on a short-term or long-term basis for commercial, domestic and industrial clients. Whether you require car hire or van hire for a short trip or you need a minibus or truck hire for a longer journey, we have the ideal vehicle for you. ​We are based in Pontypool, Wales and Avonmouth, Bristol. We operate across Cardiff, South Wales and West England, and we will even deliver to you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

332 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(332)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service

Good service, delivered and picked up the car when required and at a fair price. I have used Maben before and will use them again.

October 3, 2022
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Thankyou Mr Rees. We look forward to your future custom.

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Rated 5 out of 5 stars

excellent customer service from booking…

excellent customer service from booking to returning. Will definately use in the future when needing a van.

October 1, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou Mr Raymond. We're glad that you were happy with your customer journey. We look forward to meeting you again.

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly. Clear instructions. Would definitely recommend.

September 25, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou for your feedback

Rated 5 out of 5 stars

Again hired 2 cars this year the staff…

Again hired 2 cars this year the staff were very helpfull as usuall and nice clean cars to choose from would recomend to anybody who wants to hire a vehicle

September 8, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou Mr Curr. Thanks for your loyal custom

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Rated 5 out of 5 stars

Highly recommend Maben

Great company to deal with , very friendly helpful & professional !The long wheel base van we hired for the weekend was brand new and immaculate , all the paperwork was ready for us as soon as we arrived . Highly recommend this company 👍

September 10, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou Mrs Roberts. We are glad that you were happy, and we hope that you will continue to use and recommend us in the future. Thank you for your custom

Rated 5 out of 5 stars

I contacted Ben to Provide transport…

I contacted Ben to Provide transport for a young persons community group in Newport.. he sorted it all even though he was so busy ☺️ Nothing was too much trouble for him
he’s literally an amazing person..
truly the best company!
Thanks Zoe

June 24, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou Zoe. We are pleased to be of service and was able to assist you with your needs. Thankyou

Rated 5 out of 5 stars

Great service, can highly recommend..

Over the years I have used Maben several times and have had great experiences each time.
Helpful, flexible, great service, highly recommend using them.
Recently had a small Peugeot Van... it had Apple Car Play which was a huge help.. they need to advertise this..

September 14, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou Rob. We are pleased that you decided to choose us again for your booking and the customer service which you received was an enjoyable journey. Thank you for your custom

Rated 5 out of 5 stars

Would definitely recommend

The team were very helpful and the process was simple. Great care was taken to identify any prior damage to the vehicle prior to leaving to ensure that security deposits and excesses are secure.

September 16, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou Kieran. We are glad that you were happy with the service that you received, and we hope you recommend us to your family and friends. Thankyou

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Rated 5 out of 5 stars

Maben Vehicle Hire my first choice

Maben Vehicle Hire from the time I first enquired to the time they paid my deposit back to me, were very friendly, polite and professional in dealing with my vehicle hire needs.
I have heard this from a few people that have used them, this is why I chose Maben. The van they provided me was first class, and the prices are very good in my opinion. Thank you Maben!

September 17, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou Darren. We are glad that you were happy with our booking process, and service experience. We hope you will pass on your recommendations to your friends and family. Thank you for your custom

Rated 5 out of 5 stars

Hired a car for the weekend

Hired a car for the weekend. Was very pleased with the helpful and courteous service received. If I was to make a suggestion, it would be far easier if the hired vehicle is received with a full tank of fuel and therefore returned likewise.

September 17, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou Richard. We are glad that you were pleased with our friendly service. We have taken your suggestions on board and will review our policies. Thank you for your valued custom

Rated 5 out of 5 stars

I collected an extra long wheelbase MAN…

I collected an extra long wheelbase MAN van from Pontypool on Friday 9th September. Lucy dealt with getting me on my way quickly and efficiently, with a swift check in procedure which puts other local hire companies to shame.
The vehicle was less than a month old, none of the vehicles in the yard more than twelve months old that I could see.
Maben provided an excellent service which I would highly recommend.

September 9, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Thankyou Nigel. We are glad that you were happy with our service and we dealt with you swiftly. Thankyou for tour custom.

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Rated 5 out of 5 stars

Excellent value for money

Excellent value for money. Friendly and very helpful service. Really easy to organise. The car was brilliant - better than I was expecting to be honest. I booked via telephone. It was answered quickly by the team.
Thank you so much.
Joanne

September 1, 2022
Unprompted review
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Reply from Maben Vehicle Hire

Hi Joanne, thank you for your review. We are glad to hear you were pleased with your customer journey, we hope to hear from you soon. :)

Rated 5 out of 5 stars

Friendly, helpful and great cost

Really easy process to book a van for the weekend and a great price. A little miscommunication meant that I turned up and the van wasn’t available till the next day. However, the guys sorted me a van within half hour and I was on my way. Will be using again!

August 30, 2022
Unprompted review
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Reply from Maben Vehicle Hire

hi Martin, thank you for hiring from us and the amazing review. We are deeply sorry for any miscommunication incurred whilst you were booking with us. I am glad we were able to sort something out for you. We look forward to seeing you again. :)

Rated 5 out of 5 stars

Brilliant Service

I was able to easily arrange hire of a 9 seater bus, the staff were friendly, they couldn't be more helpful, I will say if your attempting to hire a vehicle and your under 25 there are additional costs to pay for which I found out when paying the balance of the bus. But was happy to pay it as i needed the van, it might be worth highlighting this when hirers are hiring the vehicles. Apart from that can't fault the service well done to Ben and Co, will use again.

August 3, 2022
Unprompted review
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Reply from Maben Vehicle Hire

hi Tom, thank you so much for your feedback, we are happy to have had your service. We have taken on board your feedback about the under 25 TC's and C's and have updated our website and emails to show the information. We have also asked our staff to inform customers about the terms for under 25's during the booking.

Thank you again for your feedback and we hope to see you soon.

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Rated 5 out of 5 stars

Excellent service - great car

From start to finish, this was an excellent hassle-free car hire service. The car was delivered to my house and was less than half the price of an airport car hire. Alex in customer service answered emails promptly and went above and beyond to extend the hire and collect the car at short notice. I highly recommend your company. Thank you so much!

July 21, 2022
Unprompted review
Maben Vehicle Hire logo

Reply from Maben Vehicle Hire

Hi Janine, thank you for your review, we hope to hear from you soon.

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