A very simple site to use no problem to navigate. There was an issue with the carrier picking unit up but was soon resolved by MacBack and new date sorted.Would defiantly use again if required at a la... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything worked smoothly (guy didn't turn up the first scheduled pick up slot but because his van broke down - was communicative and came first thing next day). Really efficient. Recieved full quote... See more
Company replied
Excellent couldn’t fault them they arranged the pickup with DPD brought the label and box . Fast response and gave me exactly what was estimated would highly recommend ☺️
Company replied
It took 6 days from pick up of my iMac (over the bank holiday) for Macback to confirm they would pay me the agreed valuation. It was quite an old machine and some other recycling companies weren't e... See more
Company replied
Company details
About Macback
Information provided by various external sources
Best Service
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Contact info
Unit 18 Maesglas Industrial Estate, NP202NN, Newport, United Kingdom
- 0800 849 1121
- noel.fox@lifecyclesolutions.net
- macback.co.uk
4.6
Excellent
2K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and quick payment
November 25, 2025
Unprompted review
Reply from Macback
Thank you for the fantastic review! We’re delighted you were happy with the service and the quick payment. Feedback like this is always appreciated.
The MacBack Team
Everything you'd want from a business
Macback responded to my requests with honesty, expertise, transparency and, when I decided to use them, total efficiency and professionalism.
December 12, 2025
Unprompted review
Reply from Macback
Thank you for the fantastic review! We’re really pleased our honesty, expertise, and transparency came through, and that once you decided to proceed everything was handled efficiently and professionally.
We truly appreciate your feedback and trust in MacBack.
The MacBack Team
5 star customer service
5 star customer service, sold my laptop it was collected the next day via DPD and within 48 hours I received the money in my bank account. Thank you
December 16, 2025
Unprompted review
Reply from Macback
Thank you for the brilliant 5-star review! We’re really pleased to hear you were happy with our customer service, the next-day DPD collection, and the quick payment into your account.
Thanks again for choosing MacBack — we really appreciate your feedback!
The MacBack Team
Reasonable offer and efficient process, so pleased with the service.
Having had an old Mac desktop computer hanging around for some time, I saw this as a way to at least get some money for it, but mainly to see it being re-used in some way. I did not have particularly high hopes, but the offer was quick, collection worked, ( if a bit late), and then a quick response. The offer was reduced, as I guessed it would be, but still reasonable and payment was very quick.
December 9, 2025
Reply from Macback
Thank you for the great review! We’re really pleased we could help you get value from your old Mac and ensure it’s reused rather than sitting unused.
We appreciate your understanding around the slight delay with collection and the revised offer — we’re glad it still felt fair and that payment was made quickly once everything was confirmed.
Thanks again for choosing MacBack and for sharing your experience.
The MacBack Team
5 Star experience and service
Brilliant service and great experience when selling my MacBook Air. Great communication, collection service from DPD and quick payment of exactly the amount I’d been quoted. Will definitely recommend and use again in the future. 5 star company!
December 10, 2025
Unprompted review
Reply from Macback
Thank you for the fantastic review! We’re delighted to hear you had such a great experience selling your MacBook Air — from clear communication and smooth DPD collection to receiving the full quoted amount quickly.
We really appreciate your recommendation and look forward to helping again in the future.
The MacBack Team
Excellent experience
Wasn’t sure what to do with my old iMac after I purchased a new Mac Mini. No trade in from Apple (although they did offer to take it off my hands for free!). Stumbled across MacBack and was amazed at how far above £0 they were prepared to offer v Apple. Completion of a relatively straightforward web form gave me the quote, accepting it sorted out the collection and the money was in my account within another couple of days, 1 day after they had checked it. Excellent. It would have been better if the original quote had made it clear it included the Apple mouse and keyboard but as they were as old as the iMac I decided it was no problem, dispatched them anyway, brought an alternative and was still week in pocket. Definitely recommend.
December 2, 2025
Reply from Macback
Thank you for the excellent and detailed review! We’re really pleased we could offer a much better alternative to a £0 trade-in and make the whole process straightforward — from getting your quote to arranging collection and receiving payment quickly after assessment.
We also appreciate your feedback regarding clarity around included accessories — comments like this genuinely help us improve how we present information. It’s great to hear you were still happy with the outcome and felt the experience was worthwhile.
Thanks again for the recommendation and for choosing MacBack!
The MacBack Team
Great collection arrangement
Great collection arrangement. Fair price for secure disposal for my IMac.
December 8, 2025
Reply from Macback
Thank you for the 5-star review! We’re pleased to hear the collection arrangement worked well and that you felt the price was fair for the secure disposal of your iMac.
We really appreciate your feedback.
The MacBack Team
Efficient and exceeded price estimate…
Efficient and exceeded price estimate so all good .
December 8, 2025
Reply from Macback
Thank you for the great review! We’re really pleased we could exceed the original price estimate and that you found the service efficient.
The MacBack Team
Easier to sell here than anywhere else
Easier to sell here than anywhere else. They schedule your pick up so you don’t have to worry about shipping. Very happy with my offer and the customer service provided as well. Will only ever use MacBack in the future for selling my tech!
December 10, 2025
Unprompted review
Reply from Macback
Thank you for the brilliant 5-star review! We’re so pleased you found it easier to sell with us than anywhere else and that the scheduled pickup and customer service made the whole process stress-free.
It means a lot to hear you’ll be using MacBack again in the future — we really appreciate your trust and kind words!
The MacBack Team
Sell your Mac here
I wanted to sell my 2017 iMac and tried a number of companies. Each time they wanted the same information and each time I was disappointed with their offer (ranging from £0 to a maximum of £100). Eventually I hit on Macback. They offered what seemed a fair price to me, subject to the condition of the iMac. Their reviews are all very positive and I would certainly want to add to this positivity, The date for the hand over of the machine was left to suit me and within a few days their offer had been confirmed.
I wouldn't bother to waste time with the other companies offering to buy a Mac and would certainly use Macback again.
December 8, 2025
Unprompted review
Reply from Macback
Thank you for the fantastic review! We’re really pleased you found our offer fair after trying other companies, and that the flexibility around collection and confirmation of the price worked well for you.
It means a lot that you’d add to the positive feedback and recommend us over other options. We’d be delighted to help again in the future!
The MacBack Team
It's a bit of a shock when your iMac is…
It's a bit of a shock when your iMac is no longer eligible for software updates. It still looked brand new so I got in touch with Macback and was delighted when they made an offer. The whole process was fluid and flawless and within a week the money is in my bank account. Brilliant!
December 8, 2025
Unprompted review
Reply from Macback
Thank you for the brilliant review! We’re so pleased we could help when your iMac reached the end of software support and that you were happy with the offer we made.
It’s great to hear the whole process was smooth and that payment reached you within a week. We really appreciate your kind words!
The MacBack Team
Easy to communicate and evaluation is…
Easy to communicate and evaluation is great
December 8, 2025
Unprompted review
Reply from Macback
Thank you for the 5-star review! We’re really pleased you found the communication easy and were happy with the valuation.
The MacBack Team
The offer was highly competitive
The offer was highly competitive, and everything proceeded smoothly.
November 27, 2025
Reply from Macback
Thank you for the 5-star review! We’re delighted you found our offer highly competitive and that everything went smoothly from start to finish.
The MacBack Team
Computer picked up on the day agreed
Computer picked up on the day agreed. About 1 week later I got confirmation of the price we agreed was fine. Money was paid the next day. All in all a good experience.
December 4, 2025
Reply from Macback
Thank you for the 5-star review! We’re pleased to hear the collection took place as agreed, the price was confirmed after assessment, and payment was made promptly.
We really appreciate your feedback and are glad you had a good overall experience with MacBack.
The MacBack Team
Great customer service and were very…
Great customer service and were very responsive every time I had a question. They gave me exactly what they quoted and the funds came in within 1 working day.
December 2, 2025
Reply from Macback
Thank you for the great review! We’re really pleased you found our customer service responsive, that your quote was honoured exactly, and that payment reached you within one working day.
We really appreciate your feedback and choosing MacBack.
The MacBack Team
in general service and communication were vey good
in general service and communication were very rapid throughout; The only problem lay with the free collection which failed three times, due in part perhaps to our senile slow response. I had the computer carried to the local collection centre where collection was charged but rapid.Full payment then followed very quickly
December 4, 2025
Unprompted review
Reply from Macback
Thank you for the review and for your honest feedback. We’re pleased to hear you found our service and communication rapid throughout and that full payment was made quickly once the device was received.
We’re sorry the free collection didn’t go smoothly on this occasion — courier logistics can sometimes be challenging, and we appreciate your patience in getting the computer to the collection centre. Your feedback helps us continue improving this part of the service.
Thank you again for choosing MacBack.
The MacBack Team
First class service
Absolutely excellent service. Highly recommend. Have used them a few times now for some old Macs. They have been nothing short of brilliant. Excellent timely communication keeping you updated all the way, they organise a courier for a pick up and when my DPD driver was awful and didn’t collect it as promised, they organised another collection with no fuss. Quickly assessed computer and gave the price they offered which is really fair. Just a grateful for an excellent service with minimal fuss.
December 1, 2025
Unprompted review
Reply from Macback
Thank you for the fantastic review! We’re really pleased to hear you’ve used us multiple times and that the service has consistently met your expectations.
It’s great to know our communication, fair pricing, and quick assessments stood out — and we’re glad we could step in and sort the collection promptly when the courier let you down. Making the process as hassle-free as possible is exactly what we aim for.
We really appreciate your continued trust and kind words.
The MacBack Team
5 stars for Macback
5 stars for Macback. From initial quote to the confirmation email, I cannot fault them. The price was competitive and definitely higher than all other sites I could find. Communication was great and timely, and DPD were very professional with the collection (albeit came on Sunday, I had booked in for Monday but Macback advised it could be Saturday - I was surprised when DPD came on Sunday - but this is not any fault of Macback!). They paid out the initially quoted price and the other reviews definitely reflect my experience.
November 27, 2025
Reply from Macback
Thank you for the fantastic 5-star review! We’re delighted to hear the whole process—from the initial quote to confirmation—met your expectations, and that our offer was the most competitive you found.
We appreciate your understanding around the courier timing and are pleased everything else, including communication and payment of the full quoted price, went smoothly. It’s great to know your experience matched what you’d read in other reviews.
Thanks again for choosing MacBack!
The MacBack Team
I had two iMacs to sell
I had two iMacs to evaluate and one was less than the quote the other was more so on the whole they were very fair and supplied reports as to why they down graded .
The only issue I had was with the delivery and collection. The courier delivered the box and packing for each iMac and I had to pack it on the door step, without the helpful DPD driver would have been quite difficult to do on my own. That said payment was prompt and communication was very good.
November 28, 2025
Unprompted review
Reply from Macback
Thank you for the great review! We’re pleased to hear you found the valuations fair overall and that the reports explaining the grading changes were helpful.
We appreciate your feedback regarding the courier packing experience — we understand this can be challenging, especially with larger iMacs, and we’ll continue working with our courier partners to make this as smooth as possible.
It’s great to hear communication was clear and that payment was made promptly. Thanks again for choosing MacBack!
The MacBack Team
Unexpectedly good to be honest
Unexpectedly good to be honest. I was gearing up to sell my Mac Mini on Facebook Marketplace when up popped the Macback advert. Price quoted seemed reasonable, got an extra 10% off for reasons I don't recall and the whole process was very easy. Got paid within a couple of days of them receiving the Mac.
November 26, 2025
Unprompted review
Reply from Macback
Thank you for the great review! We’re really pleased we could provide a better and easier alternative to selling privately, and that the quoted price — plus the extra discount — worked well for you.
It’s great to hear the process was simple and that payment reached you quickly after receipt. We really appreciate your feedback!
The MacBack Team
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