eFix Ltd Mac Repairs Reviews 

825
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing transparent options and clear explanations without applying any sales pressure. The customer service team is exceptionally responsive and attentive, keeping people fully updated throughout the entire diagnostic and repair journey. A few other people also felt that the overall pricing is exceptionally fair, reasonable, and far more affordable than manufacturer quotes. Reviewers are thoroughly impressed by the remarkably fast turnaround times, noting that their repaired devices are safely returned looking and operating completely like new. Many consumers strongly recommend this reliable service to anyone seeking a professional and trustworthy alternative.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt responses, fast turnaround times, and... See more

Product

Customers had positive experiences with product, highlighting that their MacBooks were returned performing as... See more

Price

Clients share positive opinions on price, consistently highlighting fair and competitive costs that offer... See more

Staff

Consumers find staff to be exceptionally helpful, praising their prompt communication and transparent... See more

Customer service

People report positive experiences with customer service, noting that support agents provide prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well laid out web page, quick response to my enquiry, prompt diagnosis of problem, prompt quotation. Unit fixed in short time as promised. Returned securely. Unit been working correctly for 3 weeks, w... See more

Rated 5 out of 5 stars

What a great company, I had a not functioning mac air, Reece gave me lots of options laid out with transparency. What repair would cost, what a replacement refurbished mac would cost and didn't press... See more

Rated 5 out of 5 stars

The team were honest and helped Me make informed choices about the level of repair needed for my MacBook air and clearly explained the situation and we’re patient. Thank you for your speedy and... See more

Rated 5 out of 5 stars

I managed to cause significant damage to my MacBook with water leaking from a bottle. Having found the company and read the reviews I sent my MacBook off for an assessment. Reece kept me fully updat... See more


Company details

  1. Computer Repair Service

Written by the company

We are the UK’s leading MacBook repair specialists, and one of the only companies in the UK which only repairs MacBooks; we don't fix anything else. WHY CHOOSE US? 10+ years of experience fixing just MacBooks | 2000+ 5 star reviews across review platforms | All repairs include insured & tracked delivery both ways mainland UK | Free diagnostic with no fix, no fee (no charge, even for P&P, if not proceeding or not fixable - exclusions apply, see website) | Liquid damage repair specialists; we fix what other shops cannot | Component level logic board repairs carried out in house | Screen panel only replacements to preserve your original aluminium lid | 12 month warranty on all repairs. Transparent, easy to access pricing on our website. Please contact us for a quote if needed!


Contact info

5.0

Excellent

TrustScore 5 out of 5

825 reviews

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5.0

All reviews

(825)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely pleasant experience using…

Absolutely pleasant experience using eFix MacBook Repairs. My M1 Pro 14” had an issue with its logic board which stopped it from turning on, but eFix was able to promptly identify the issue and fix it once I gave the green light. I am thoroughly impressed by the customer service and quality work, and am especially glad I didn’t take it to Apple who would have charged me a premium just to replace the board and deem my data unretrievable. They even sent me some Moams with the MacBook :)

March 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Superb

Wonderful service! Really highly recommend. Very professional and great communication. (Needed a genuine battery for MacBook Air. Turnaround within a few days, which included ordering from Apple.)

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

A First class company

From the outset the pace, communication and transparency of the team at E Fix was just a pleasure to experience. In days of people over promising it’s just great to find such skilled and honest individuals. They fixed my MacBook quickly and at a really good price. They have me honest info and a range of options to help me decide how to proceed. What a delight to find such a company in the world of tech. I would 100% recommend.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, extremely helpful and very professional with lots of knowledge in the tech. I am very impressed with these guys! Highly recommend it

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

First class service.

I used these guys after I broke my wife’s MacBook. I dealt with Reece.
First class service.
Excellent communication every step of the way.
Not fantastically expensive either.
All in all a good outcome to an unfortunate event.
I hope I never have to need their services again but I wouldn’t go anywhere else if I did.
Would definitely recommend their service.

March 19, 2026
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Rated 5 out of 5 stars

Fabulous service

Fabulous service, work and experience from beginning to end! Really refreshing to see people who really value their reputation and execute such an easy but professional service. My old Mac feels brand new again and looks fab too.
Many thanks!

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

MacBook Air M1 Screen, Battery and port replacement

The team were honest and helped
Me make informed choices about the level of repair needed for my MacBook air and clearly explained the situation and we’re patient.
Thank you for your speedy and realistic and importantly quality work, my MacBook looks brand new!! Brilliant transparent coating, clear explanations to help with making choices on replacement items. Speedily and skilfully completed .
Thank you for the sweeties as a thank you for using you ! Nice touch!
Will definitely use again should the need arise.
Jo

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

An extremely professional company on all accounts.

I have just received my repair and have immediately come online to leave this review. I have a 2024 MacBook Air and after lines appeared on my screen I took my MacBook into Apple who wanted £598 to replace the screen. I took it to a local shop who could do it quicker but would require at least 2 weeks to fix it. I then found MacBook-repairs.co.uk and they are genuinely the best company I have ever purchased a service from. I paid £330 to have my screen repaired including postage. The communication is truly first class and I cannot recommend them enough. They are clearly a very professional company who are excellent at what they do. The laptop has been very well packaged and has arrived as new! I truly cannot thank you enough and would encourage others to use them!

March 2, 2026
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Rated 5 out of 5 stars

Excellent service and easy to deal with

Found this company after a google search. They responded quickly to my email and we agreed the prices for the upgrade I wanted. They sent a prepaid label and I shipped off the MacBook. It arrived back very quickly and the work was completed and the MacBook return in just 1 week. Excellent service

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Flexgate repair, quick, great communication

After over 9 years my MacBook Pro 2016 Tocuhbar model finally succumbed to what I found out to be a common issue with this model, Flexgate. I searched around various vendors who provide this service but ultimately settled on eFix due to their excellent reviews and upfront and detailed website. I was glad to have had this repair done with eFix. The process was smooth with excellent communication before and during the repair. My ageing battery was also identified and recommended for repair at a discounted rate which I took up. Very pleased with the work and my Mac now works normally again and battery life is great. I'd highly recommend eFix if you encounter the same issue or others.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect repair

The team at MacBook-Repairs were very quick, helpful, and affordable! I wouldn't go anywhere else in the future. Much more affordable than official apple repairs, and top quality.

February 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic service and very well priced

Fantastic service and very well priced. Reece at eFix reassured that this would be a proper repair for an otherwise new Macbook using original parts, retaining TrueTone functionality. Very satisfying professional and prompt experience worthy of five stars and more.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent job

Excellent job. Great communication and swift service. A contrast with the stultifying corporate experience and cost of going to most apple suppliers/repairers.

February 20, 2026
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Rated 5 out of 5 stars

Perfect Macbook repair service. Outstanding!

My Macbook developed a keyboard fault, I took it into my nearest Apple store. They looked at it and said they couldn't give a definite price but estimated circa £500. I left it with them for investigation - they said they would email with more information and a quote to fix. They were then uncontactable by phone or email and never sent a quote - just an unintelligible voicemail after a week. After 2 weeks I made the hour-long journey to the Apple store again, to find thay they still couldn't give a firm quote or tell me definitely what was wrong. I took the Macbook back.
I found eFix on Trustpilot and emailed them. What a contrast! Reece explained their process and gave advice on packaging etc. I received a prepaid postage label on Tuesday, sent it off on Wednesday, repair booked in Friday, repair quote for new trackpad Monday, fixed and dispatched Tuesday, received on Wednesday. Total cost £200 including insurance, 2-way carriage and VAT.
Outstanding service in every respect. What a contrast with Apple! If you have a faulty Macbook, forget Apple and go straight to eFix.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company, great service. Highly recommended.

After being told by the Apple Store that my 2.5 year old Macbook required a new logic board (quote approx £650), I got in contact with eFix. They managed to not only repair the machine for less than half the price quoted by Apple, but also managed to save the data. In addition to that, the service I received was amazing, with Reece taking the time to explain the issue and the options available to me. My Macbook came back working perfectly and I couldn't be more pleased. Highly recommended - thank you so much Reece and team.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. Was over the moon to find them online as I needed my laptop back quickly and had been quoted more than double the price by my local repair shop. The service was spot on. Reece communicated where necessary and even though I'd actually booked my laptop in under the wrong model so needed different parts, they still got it done in the 7 day time frame. Very impressed and would use again. Highly recommend.

February 13, 2026
Unprompted review

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