eFix Ltd Mac Repairs Reviews 

824
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast and expert repair work done on their MacBooks, noting that damaged devices return looking and operating entirely like new. Many people deeply appreciate the clear communication, completely transparent pricing, and helpful options provided by the friendly team throughout the entire process. Many consumers are also particularly pleased with the considerable financial savings achieved compared to expensive manufacturer replacement quotes. Reviewers consistently highlight the incredible convenience of the provided insured postage and secure return shipping methods that make everything hassle-free.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting a smooth process, prompt... See more

Product

Clients share positive opinions on product quality, noting that laptops are returned as good as new and fully... See more

Price

Customers expressed great satisfaction regarding the pricing, consistently highlighting very competitive and... See more

Staff

People report positive experiences with staff, highlighting that team members are knowledgeable, honest, and... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting prompt email replies and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well laid out web page, quick response to my enquiry, prompt diagnosis of problem, prompt quotation. Unit fixed in short time as promised. Returned securely. Unit been working correctly for 3 weeks, w... See more

Rated 5 out of 5 stars

What a great company, I had a not functioning mac air, Reece gave me lots of options laid out with transparency. What repair would cost, what a replacement refurbished mac would cost and didn't press... See more

Rated 5 out of 5 stars

The team were honest and helped Me make informed choices about the level of repair needed for my MacBook air and clearly explained the situation and we’re patient. Thank you for your speedy and... See more

Rated 5 out of 5 stars

I managed to cause significant damage to my MacBook with water leaking from a bottle. Having found the company and read the reviews I sent my MacBook off for an assessment. Reece kept me fully updat... See more


Company details

  1. Computer Repair Service

Written by the company

We are the UK’s leading MacBook repair specialists, and one of the only companies in the UK which only repairs MacBooks; we don't fix anything else. WHY CHOOSE US? 10+ years of experience fixing just MacBooks | 2000+ 5 star reviews across review platforms | All repairs include insured & tracked delivery both ways mainland UK | Free diagnostic with no fix, no fee (no charge, even for P&P, if not proceeding or not fixable - exclusions apply, see website) | Liquid damage repair specialists; we fix what other shops cannot | Component level logic board repairs carried out in house | Screen panel only replacements to preserve your original aluminium lid | 12 month warranty on all repairs. Transparent, easy to access pricing on our website. Please contact us for a quote if needed!


Contact info

5.0

Excellent

TrustScore 5 out of 5

824 reviews

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5.0

All reviews

(824)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

eFix are a Superb reputable company

Superb, faultless, expert service throughout from postage, diagnosis, logic board repair and keyboard replacement, to return of laptop. Excellent communication via email. Apple said my water damaged M1 macbookPro needed to be replaced. eFix repaired it within 2 weeks and now it is just like new. Highly recommend this company that is one of the few in UK that can perform this quality of repair

May 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent

Excellent, the only word to sum up the thorough professional service I received. Also great communication through the whole process with a prompt turn round and at a reasonable price. I highly recommend that you need look no further.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

I recently had the battery replaced on my MacBook Pro

I recently had the battery replaced on my 2018 MacBook Pro. Fantastic service from beginning to end. Super clear instructions on how to send the laptop, and in particular what not to do or not to send which is so helpful. They acknowledge receipt, gave it a test and reported back on any other issues they found and recommendations, fixed a Thunderbold port free of charge (it had fluff in the port rendering it unuseable). Battery was replaced, MacBook tested and sent back. Door to door it took 8 days and my Mac has a new lease of life. Further more they had cleaned it, and it looked amazing, like new. I highly recommend these guys and would use again without questions.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

eFix were absolutely brilliant…

eFix were absolutely brilliant when my son’s MacBook Pro died – he only had two weeks to go until his Photography BTEC Level 3 final project was due, and all his photos were on the computer, so we were in full panic mode.

Reece from eFix understood the urgency of the situation and also the importance of not just fixing the Macbook but retrieving all the data. Calm, efficient, friendly and incredibly knowledgeable, he kept us in the loop at every stage, from diagnosis and repair to the safe return of the computer. Five days after sending eFix the Macbook, we got it back fixed, and with all the pictures saved.

I hope we never have to use them again but would trust them in a heartbeat if we do!!

Many thanks 🙏

May 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic service and repair…

This company gave me the best customer experience I’ve had for years. I cannot recommend them enough. As a senior citizen not versed in IT I was cautious about sending off my MacBook for repair but couldn’t have received a better service. Quick turnaround and informative emails at every step. Excellent high quality repair and some helpful guidance about software upgrades. Absolutely brilliant at a great price.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

The 2nd time Efix has got us out of a…

The 2nd time Efix has got us out of a fix! Brilliant service from these guys, Laptop assessed and repaired promptly and returned safely with great communication throughout the process. I highly recommend this company.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Literally the perfect service!

Excellent company! Great communication, happily answer any amount of questions which is super reassuring, super skilful at repairing things. Other places wouldn't touch a Macbook keyboard repair, but this place not only fixed it, but fixed it perfectly! Excellent value for money too. 10/10 would recommend and use again if I ever needed to.

A service as good as this is almost unheard of in 2026, most companies don't tick every box like this place does, thanks!

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect new Macbok screen

My Macbook screen needed replacing and I could not afford to have it done by Apple but was a little hesitant about sending my laptop off for a third party repair. I was not convinced about the level of service I would get until I found eFix's website. They did an excellent job, explained on the telephone what needed doing when I rang them beforehand, sent regular updates once the laptop was under way, replaced the screen and my Macbook is as good as new. Brilliant service, fair price and quick turnaround. Very happy customer.

March 9, 2026
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Rated 5 out of 5 stars

Great Service!

Thank you so much for repairing my MacBook!

At another local repair shop in Yeovil, I was told the laptop was absolutely impossible to repair and that all of my data was completely lost. We were literally told: “Nothing can be done, but we can keep the laptop for diagnostics for £40.” The laptop had only been spilled on with a very small amount of coffee with milk.

We left and I immediately started searching online for help. Thankfully, I came across MacBook-repairs.co.uk!

I sent the laptop on Wednesday, and it’s now Friday and I already have it back FULLY WORKING with ALL of my data saved! You seriously saved my life!

I recommend them, recommend them, and recommend them again! The repair cost, including the express service, was £290 in total, and I am absolutely amazed by both the service and the communication. As soon as my MacBook arrived at the repair centre, I received a notification straight away. That was honestly really important to me because I’ve always been nervous about postal repair services.

Huge thanks to all of you! ♥️

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Total professionals

Both the repair service and communication were 10/10. I was very impressed by the attention to detail and clear expertise, both in Reece’s answers to my many questions and in the repair process itself. The final cost was quite reasonable, and the delivery service and clear instructions made it all straightforward.

I’d spilled beer on the keyboard of my M4 MacBook Air, and, although the machine still worked, the keys were sticky and I was concerned about hidden liquid damage. I received my laptop back good as new with a replaced keyboard and lid sensor cable, safe in the knowledge that the remaining internals escaped unscathed. You’d never know it had been in for repair, and except for the slightly sticky (and sadly uncleanable) hinge, you’d never know I’d spilled anything on it either. Highly recommended.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, so quick and easy to send out MacBook, was returned to me within a week in perfect condition, tracked delivery.

Can’t recommend enough! Will definitely use again.

May 1, 2026
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Rated 5 out of 5 stars

Couldn’t ask for a better experience

So kind, informative, such reasonable prices (saved me £500 vs my local repair shop) meaning I could keep this laptop rather than fork out a small fortune for a new one!

So so pleased that I went with them, they did an amazing job

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

I would 10 out of 10 recommend

I use my MacBook for work so it was extremely important that I got it fixed. I found MacBook repairs on Google and it was really easy to find out how they would fix my MacBook and how much it would cost sending my MacBook to them. It was also really easy to send my macbook to them. The communication was great all the way through the process and I got my MacBook back fully functioning. I even had a couple of sweets wrapped up with my MacBook which I thought was a really nice touch. This is a fantastic company and I would 10 out of 10 recommend thank you so much!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy and excellent

This company thoroughly deserve their 5* rating and I can definitely recommend them, they did exactly as promised. I sent my precious MacBook back to them this month as it wouldn't turn on any more. They made the whole experience stress free. eFix provided clear instructions for every step and were great with communicating where they were up to on receiving, assessing, repairing then returning my repaired machine. My experience has been excellent.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Reece of eFix kept me constantly apprised as the diagnosis occurred as they attempted the overall fix.

Would definitely use them again for any more Macbook repairs

April 21, 2026
Unprompted review
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Rated 5 out of 5 stars

What a great company

What a great company, I had a not functioning mac air, Reece gave me lots of options laid out with transparency. What repair would cost, what a replacement refurbished mac would cost and didn't pressure me in any way. I asked lots of questions and he spoke in language I understood- not tech speak. What a lovely experience

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, delivery and return facilitated speedily and these guys don't give up despite faced with complicated fixes! Highly recommended

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely pleasant experience using…

Absolutely pleasant experience using eFix MacBook Repairs. My M1 Pro 14” had an issue with its logic board which stopped it from turning on, but eFix was able to promptly identify the issue and fix it once I gave the green light. I am thoroughly impressed by the customer service and quality work, and am especially glad I didn’t take it to Apple who would have charged me a premium just to replace the board and deem my data unretrievable. They even sent me some Moams with the MacBook :)

March 23, 2026
Unprompted review

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