eFix Ltd Mac Repairs Reviews 

820
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast turnaround times, highly competitive pricing, and exceptionally clear communication consistently maintained throughout the entire repair process. Many people appreciate receiving transparent options, professional guidance, and completely honest advice from the expert staff, noting that their laptops are safely returned looking and operating just like brand new. Though some customers felt quite hesitant and nervous about sending their valuable computers away by mail for third-party repairs, others occasionally experienced technical glitches or unexpected system crashes shortly after receiving their items back.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting the quick response times, prompt... See more

Product

People report positive experiences with product, noting that devices like MacBooks are returned quickly and... See more

Price

Users describe positive interactions with price, noting that the repair costs are very competitive, fair, and... See more

Staff

Consumers find staff to be positive, highlighting knowledgeable and honest professionals who communicate... See more

Quality

Clients share positive opinions on quality, noting that their MacBooks return operating like new and looking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well laid out web page, quick response to my enquiry, prompt diagnosis of problem, prompt quotation. Unit fixed in short time as promised. Returned securely. Unit been working correctly for 3 weeks, w... See more

Rated 5 out of 5 stars

What a great company, I had a not functioning mac air, Reece gave me lots of options laid out with transparency. What repair would cost, what a replacement refurbished mac would cost and didn't press... See more

Rated 5 out of 5 stars

The team were honest and helped Me make informed choices about the level of repair needed for my MacBook air and clearly explained the situation and we’re patient. Thank you for your speedy and... See more

Rated 5 out of 5 stars

I managed to cause significant damage to my MacBook with water leaking from a bottle. Having found the company and read the reviews I sent my MacBook off for an assessment. Reece kept me fully updat... See more


Company details

  1. Computer Repair Service

Written by the company

We are the UK’s leading MacBook repair specialists, and one of the only companies in the UK which only repairs MacBooks; we don't fix anything else. WHY CHOOSE US? 10+ years of experience fixing just MacBooks | 2000+ 5 star reviews across review platforms | All repairs include insured & tracked delivery both ways mainland UK | Free diagnostic with no fix, no fee (no charge, even for P&P, if not proceeding or not fixable - exclusions apply, see website) | Liquid damage repair specialists; we fix what other shops cannot | Component level logic board repairs carried out in house | Screen panel only replacements to preserve your original aluminium lid | 12 month warranty on all repairs. Transparent, easy to access pricing on our website. Please contact us for a quote if needed!


Contact info

5.0

Excellent

TrustScore 5 out of 5

820 reviews

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No recent history of asking for reviews

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5.0

All reviews

(820)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

From start fo finish an exceptional…

From start fo finish an exceptional service. As anyone, I was worried about sending my laptop via post however after reading all the other reviews and reading their instructions I felt at ease. I was updated throughout the whole delivery process. once received, I got an update a couple days with the repairs. They gave optional repairs too, however never tried to upsell any other repairs. Prices for all repairs were clear and reasonable.
Once i agreed, the work was completed within a few working days and shipped back to me securely with tracking in a sturdy box with bubble wrap and 2 sweets!
Laptop feels brand new, works well so far. Could not be happier with the service and thoroughly recommend. Have missed my laptop!
Special mention to Reece who was dealing with laptop.
Thanks guys!

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Wasn’t sure about sending off my MacBook but unwilling to pay £50 for Apple to diagnose a clearly cracked screen. Decided to try repair from eFix who have 650 5 star reviews on TrustPilot. Great service and screen replacement like new. Can recommend. Secure process and kept well informed.

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

Everything went super smoothly, it was a very quick and easy process with great communication throughout.

May 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Liquid Damaged MacBook

Chose eFix to repair my 6m old liquid damaged macbook after receiving an expensive quote from Apple, who advised I should just buy a new one. Great service, excellent communication & kept up to date with the progress and pricing of repairs. Tracked postage so felt MacBook was safe in transit, received MacBook back well packed, clean and working perfectly. Highly recommend

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

What a brilliant company

What a brilliant company. There was lots that needed fixing on my MacBook and they fixed as much as they could and kept me updated. Their communications were brilliant. I was very pleased with the work carried out.
I was a bit nervous sending off my laptop but I read the reviews and so felt safe sending it off.
A brilliant company and I would have no worries using them again.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very happy with MacBook Air screen replacement. Easy postal service. Very helpful staff. End to end the whole service felt very professional, secure and efficient.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

I cannot thank these guys enough!!!!

I cannot thank these guys enough!!!!

I had a damaged MacBook Pro ( somehow kicked water over the keyboard), spent £60 on a train ticket to my nearest Apple Store only to be told “ the logic board is broke and it’s gonna be £1,549 to fix”. There’s no way I could afford that so came home resigned my MacBook was now a very expensive tray. Out of desperation I googled ‘ MacBook broken logic board’ and eFix popped up! Free diagnostics and shipping to them? Why the eff not?! What’s the worst that can happen right?! eFix got back to be within a couple of days and told me THE LOGIC BOARD WAS FINE ( just a bit of residue) and that there was an issue with the keyboard, a tiny trackpad issue and a backlight problem. They quoted me less than 1/3 to fix and send back to me. So yeah ofc I paid it!! Wtf Apple?! Y u lie to me?!

I just received it back ( super quick turn anround) and boom.. she’s a beauty again! They even gave her a good clean so my fingerprints aren’t all over the screen! AND THEY INCLUDED SOME SWEETS!

10000000% would use again and I’m so so so thankful! ❤️❤️

May 21, 2025
Unprompted review
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Rated 5 out of 5 stars

MacBook Air repair

I had my MacBook Air repaired recently, I had a problem with the screen and I couldn’t be more impressed with the service I received from “efix” From the start, they performed a free diagnostic check, clearly explained cost of repair upfront. Throughout the entire process, I was kept in the loop with regular updates. The repair was done efficiently and professionally. Easy to post off with clear instructions and return via DPD. Great customer service all round, would definitely recommend to anyone in need of tech repairs.
Thanks for a fantastic service!

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Mac book repairs

Reece was very good in identifying the problem with my device and sorting this especially when Apple were quoting around £900 and claimed multiple components were damaged which turned out not to be the case. The turnover with repair and device being returned was very quick with Reece always available via email and was happy to help with any questions I had.

I would highly recommend using this company especially instead of going to apple.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Cannot overstate how transparent the process was from start to finish. Was told by Apple Store it was a logic board issue. Once received by eFix, they advised me it was a battery health issue. Very fast repair once diagnosed. Highly recommended to Apple customers.

May 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Saved my bacon!

Very relieved we used efix - saved my bacon! Thought my Macbook Air was done for, but they fixed it. Quick, helpful, not too expensive and trustworthy.

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, Efficient, and Trustworthy MacBook Repair Service

I had the battery on my 2015 MacBook Pro replaced by EFIX Ltd and couldn’t be more satisfied. They were incredibly informative and knowledgeable, clearly explaining the process and what to expect. The team was helpful, efficient, and transparent throughout. The repair was done promptly and at a very reasonable cost. Highly recommended for reliable Mac repairs!

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

M1 MacBook Pro 16” 2021 logic board FIXED

M1 MacBook Pro 16” 2021 logic board failure, REPAIRED by eFix! It wouldn’t power on or do anything, it was a brick. I took it to Apple who informed me it was a logic board failure and there was nothing that could be done, my data was gone, and the cost to replace the logic board with a new one (as if a new machine as data is linked to the logic board) was £830, half the cost of a new similar spec machine (M4 MacBook Air 15” 2025). I found another company (DriveSavers) that might be able to recover the data, but they wanted to charge me between £1,155 and £2,400 to recover the data and also said there was no possibility of repairing the machine. Out of hope, and much searching, I found Reece from eFix at MacBook-Repairs.co.uk who said they were confident in being able to to FIX the logic board, something Apple and DriveSavers both said was impossible (as did many bloggers on the internet), and for only a fraction of the price! Reece delivered, and I am typing this on my MacBook Pro with it’s FIXED logic board, ALL data intact, I paid for an express service and was delighted to get my machine back within one week, FIXED for a very reasonable total of £320. Shame on Apple for just trying to sell me a new device. I was informed by eFix that this was a random failure, nothing I did to cause this (no liquid damage, etc). It is a pattern fault on these, but it is a problem which can affect any electronic device, old or new. They’ve even seen this happen on some of the late 2024 Mac models, which are at time of writing is less than 6 months old.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Better than Apple

This is my second time using this company and honestly do not even bother going to Apple. Try these guys first. Top knowledge, super prices and top service. Thank you for saving my device second time.

May 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Highly recommend

Highly recommend! Very quick turnaround and competitive price. Hopefully I won’t need to use again!! I had a water damaged MacBook. It’s now like brand new. eFix carried out the repair and fitted a new battery.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

5* service from eFix who brought my…

5* service from eFix who brought my Macbook back to life!

Apple diagnosed my 3 year old Macbook Pro with a logic board failure and quoted me over £700 to fix/ replace it. V conveniently this was just 1 month out of warranty too and not covered by insurance either.

Reached out to eFix as they had fantastic reviews and they did not disappoint. They managed to repair the logic board with a very quick turnaround, great communication, and most importantly, a fraction of the price quoted by Apple.

My Mac was returned to me in perfect condition and I'm SO glad I didn't go directly through Apple. Would 100% recommend!

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

There was a coffee-spillage incident…

There was a coffee-spillage incident with my Macbook Pro... the keyboard was done for. I got in contact with the main man Reece for some good advice. Ended up sending the Macbook to him to get assessed and then repaired. Swift, efficient and reasonably priced. They managed to do a superb job bringing my machine back into play within a few days. A special mention should be made about the end-to-end delivery service that is included. I heartily recommend, but hope to never need them again!!

May 1, 2025
Unprompted review

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