Madam Muse Reviews 

782
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 753 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the product's comfort, describing the soft, supportive fabric that provides good lift without underwires. These bras are often considered a game-changer, with accurate sizing leading to a comfortable fit, and products washing well and drying quickly. Conversely, a small portion of people felt dissatisfied with the refund process, reporting difficulties with full refunds and often receiving store credit or partial offers. Delivery times were also a common concern, often taking longer than anticipated. Some customers noted issues with product sizing, finding items too big or small, and occasionally found product quality or description inaccurate.

What people talk about most

Product

Users describe ambiguous interactions with the product, with many reviewers finding the bras comfortable,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the comfort,... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction and ordering... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers expressing frustration over slow... See more

Refund

Customers had negative experiences with refunds, reporting difficulties in obtaining refunds, with some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The products are absolutely fine though the strapless bras are very basic in design, yet are the same price as the bras with straps and fastenings. The worst aspect was how slow the dispatch and deliv... See more

Rated 3 out of 5 stars

The fabric is buttery soft and supportive. I bought the deep plunge bra in medium which fits, however, the back still had some bulge above the band which was disappointing. I loosened the straps and t... See more

Rated 3 out of 5 stars

I liked the bra took a little while to adjust and get it to fit correctly. Delivery took a little longer than expected. I would order again but at nearly £20 a bra a little too expensive would order... See more

Rated 4 out of 5 stars

It was a pleasant surprise to receive this bra. No more underwires that I had worn for 50 years, even though I loved them for that time! Now that I'm older, I thought I'd give this a try. As with any... See more


Company details

  1. Underwear Store
  2. Lingerie Store

Written by the company

At Madam Muse, we believe that underwear is more than just fabric and lace. It is confidence, joy and the reminder that your power is yours. We celebrate every shape, story and moment with lingerie that feels as good as it looks.


Contact info

3.3

Average

TrustScore 3.5 out of 5

782 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.3

All reviews

(782)

782 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Bras!!!

I have purchased so many bras that have been disappointed with, then read reviews and thought I'll take a chance and try these.
Literally the best bra I've worn. Being in between sizes(cups) made it hard to find a comfortable bra. Amazingly these fit great. Just ordered 2 more.

July 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing bra

Amazing bra. I have tried to find a bra that I can wear daily that isn't uncomfortable and itchy.

I saw ads on Facebook and was very sceptical in the beginning, Facebook ads are very hit and miss, but I'd seen so many praising it and there was a sale on. I decided I'd buy one and if it was terrible I wouldn't buy it again(obviously).

The material is very soft. Feels nice on the skin. I was very surprised at the support with no underwire. It's extremely comfortable doesn't even feel like I'm wearing a bra, which I love. I have ordered another and will order more in the future. I highly recommend this bra and even recommended it to a friend.

Delivery was fast.

July 13, 2026
Unprompted review
Rated 1 out of 5 stars

Items took ages to arrive and they were…

Items took ages to arrive and they were too small when arrived. Tried to reach out to customer services to arrange either an exchange or return and they say response would be 1 working day and yet two emails later still not had any reply….. so all in all not happy 😡

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Website easy to use

Website easy to use, bra is exactly what was advertised it does exactly what it says lifts and keeps you comfortable all day and quick delivery service

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Larger bust….pain free bra

I love my new gel bra, I was looking for a bed bra….as I’m getting older and need night support I have a larger bust which was getting in the way of a good night’s sleep and waking in the morning with tender boobs! This bra has changed my night routine it’s wonderful. Such a good bra that I have ordered more to wear during the day. Love this bra….life changing I’m never going back to underwired bras and the pain of them.

July 24, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service! I've been trying since July 19 to return a bra with no success. First they wanted to k ow.the reason for the return -- what difference does it make, I want to return it. Then they wanted to k ow if I wanted an exchange or refund -- I said I my initial email i wanted to return it. Then they asked for a picture of the item -- my initial email was just a reply to their email which had a picture of the item in it. Oh, and it's supposed to be a wireless ra but there are wires! My suggestion, DON'T BOTHER.

July 19, 2026
Unprompted review
Rated 1 out of 5 stars

No response …

I have emailed several times in the last two weeks with no response . I have tried calling the number with no answer . I am trying to exchange the size I ordered a D that fits lite a B cup . Disappointed with the no response

July 24, 2026
Unprompted review
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Rated 1 out of 5 stars

Terrible fit, no returns or refunds

I stupidly got sucked into a madam muse advert and ordered a bra n the size recommended on their website when I entered by bra size. It came weeks later - it was far too big! I then realised they don't accept returns or refunds. Their 'resolution' was to send another style of bra. This again did not fit and was huge! I now have two bras that don't fit and I'm out if pocket. Don't buy unless you are positive it will fit.
(My bra band size is 32)

July 24, 2026
Unprompted review
Rated 4 out of 5 stars

I love that there is no underwire & the…

I love that there is no underwire & the bra is very comfortable. I have been wearing it ever since it arrived to my place. However, it would have a full 5 stars if it was bigger. I am a 42 Double H & the website recommended to me the 3XL(the biggest it goes to). It needs to be bigger. A 4XL would have been perfect. I do spill out a bit in the front, but I'll take that over horrible underwire & bruises on my sides, under my armpits.

June 26, 2026
Unprompted review
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Rated 5 out of 5 stars

An ad popped up in Facebook for Madame…

An ad popped up in Facebook for Madame Muse and I was tempted. I ordered one bra, as I didn’t know what to expect. The order process was great although delivery a little slow. I’ve worn the bra a few times now. It is supportive, washes really well and has retained its shape. A big bonus - no wires!!
I’ve just ordered two more!

June 3, 2026
Unprompted review
Rated 1 out of 5 stars

Didn't come when promised and never received

Didn't come when promised so I started to question where the product was and told them to cancel. Was told they couldn't cancel, I kept emailing them I never recieved the product, did a dispute on my credit card. They answered it was delivered outside our apartment door when we haven't been there in weeks, I checked with neighbors and management, no one knows about the package. Will never order from this company again

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

Unbelievably frustrating - do not order

Unbelievably frustrating. Ordered, bra was okay but not to my taste. Very wide straps and the band was too short despite me measuring before ordering. There's no automatic return process, you have to email them. They then try to persuade you to keep it. No thanks (politely) pls send me return code/process. Then, we need a photo of the bra - why?! It's all sealed up in the bag by then. It has taken over two weeks and still not been able to return. I shop do a lot of online shopping and I have never come across a more unhelpful returns process.

July 23, 2026
Unprompted review

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