The products are absolutely fine though the strapless bras are very basic in design, yet are the same price as the bras with straps and fastenings. The worst aspect was how slow the dispatch and deliv... See more
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At Madam Muse, we believe that underwear is more than just fabric and lace. It is confidence, joy and the reminder that your power is yours. We celebrate every shape, story and moment with lingerie that feels as good as it looks.
Contact info
United Kingdom
- support@madammuse.co
- madammuse.co
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 8% of negative reviews
Typically replies within 2 weeks
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Great Bras!!!
I have purchased so many bras that have been disappointed with, then read reviews and thought I'll take a chance and try these.
Literally the best bra I've worn. Being in between sizes(cups) made it hard to find a comfortable bra. Amazingly these fit great. Just ordered 2 more.
Nice ,well fitting
Nice ,well fitting , doesn't dig it. Only suggestion would be wider band and hooks in back in size large.
I took a chance and very glad I did
I took a chance and very glad I did. Really comfortable so I ordered a second one in another colour :)
Fab Bra
Easy to order and the Bra exceeded my expectations. Love it just ordered another
Amazing bra
Amazing bra. I have tried to find a bra that I can wear daily that isn't uncomfortable and itchy.
I saw ads on Facebook and was very sceptical in the beginning, Facebook ads are very hit and miss, but I'd seen so many praising it and there was a sale on. I decided I'd buy one and if it was terrible I wouldn't buy it again(obviously).
The material is very soft. Feels nice on the skin. I was very surprised at the support with no underwire. It's extremely comfortable doesn't even feel like I'm wearing a bra, which I love. I have ordered another and will order more in the future. I highly recommend this bra and even recommended it to a friend.
Delivery was fast.
Items took ages to arrive and they were…
Items took ages to arrive and they were too small when arrived. Tried to reach out to customer services to arrange either an exchange or return and they say response would be 1 working day and yet two emails later still not had any reply….. so all in all not happy 😡
If I could give less than one star then…
If I could give less than one star then I would. Absolutely poor fitting, tried contacting them numerous times to arrange a return and refund and not one single response received!!
AVOID AT ALL COSTS. SHAM OF A COMPANY
Website easy to use
Website easy to use, bra is exactly what was advertised it does exactly what it says lifts and keeps you comfortable all day and quick delivery service
Larger bust….pain free bra
I love my new gel bra, I was looking for a bed bra….as I’m getting older and need night support I have a larger bust which was getting in the way of a good night’s sleep and waking in the morning with tender boobs! This bra has changed my night routine it’s wonderful. Such a good bra that I have ordered more to wear during the day. Love this bra….life changing I’m never going back to underwired bras and the pain of them.
Terrible customer service
Terrible customer service! I've been trying since July 19 to return a bra with no success. First they wanted to k ow.the reason for the return -- what difference does it make, I want to return it. Then they wanted to k ow if I wanted an exchange or refund -- I said I my initial email i wanted to return it. Then they asked for a picture of the item -- my initial email was just a reply to their email which had a picture of the item in it. Oh, and it's supposed to be a wireless ra but there are wires! My suggestion, DON'T BOTHER.
No response …
I have emailed several times in the last two weeks with no response . I have tried calling the number with no answer . I am trying to exchange the size I ordered a D that fits lite a B cup . Disappointed with the no response
I had to make an exchange and I was…
I had to make an exchange and I was very happy with the second item Thank You !
Terrible fit, no returns or refunds
I stupidly got sucked into a madam muse advert and ordered a bra n the size recommended on their website when I entered by bra size. It came weeks later - it was far too big! I then realised they don't accept returns or refunds. Their 'resolution' was to send another style of bra. This again did not fit and was huge! I now have two bras that don't fit and I'm out if pocket. Don't buy unless you are positive it will fit.
(My bra band size is 32)
I'm short chested so the straps don't…
I'm short chested so the straps don't bring my boobs up enough, but good enough.
I love that there is no underwire & the…
I love that there is no underwire & the bra is very comfortable. I have been wearing it ever since it arrived to my place. However, it would have a full 5 stars if it was bigger. I am a 42 Double H & the website recommended to me the 3XL(the biggest it goes to). It needs to be bigger. A 4XL would have been perfect. I do spill out a bit in the front, but I'll take that over horrible underwire & bruises on my sides, under my armpits.
So soft and comfortable
So soft and comfortable, supportive
Would recommend
I have bought 2 more since
An ad popped up in Facebook for Madame…
An ad popped up in Facebook for Madame Muse and I was tempted. I ordered one bra, as I didn’t know what to expect. The order process was great although delivery a little slow. I’ve worn the bra a few times now. It is supportive, washes really well and has retained its shape. A big bonus - no wires!!
I’ve just ordered two more!
Didn't come when promised and never received
Didn't come when promised so I started to question where the product was and told them to cancel. Was told they couldn't cancel, I kept emailing them I never recieved the product, did a dispute on my credit card. They answered it was delivered outside our apartment door when we haven't been there in weeks, I checked with neighbors and management, no one knows about the package. Will never order from this company again
Unbelievably frustrating - do not order
Unbelievably frustrating. Ordered, bra was okay but not to my taste. Very wide straps and the band was too short despite me measuring before ordering. There's no automatic return process, you have to email them. They then try to persuade you to keep it. No thanks (politely) pls send me return code/process. Then, we need a photo of the bra - why?! It's all sealed up in the bag by then. It has taken over two weeks and still not been able to return. I shop do a lot of online shopping and I have never come across a more unhelpful returns process.
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