Magnacraft 

I ordered on 12/2/24 still haven’t received gift for my 5 year old boy and can’t pull up the website either it said page not found

Ordered 11/26 for Christmas gifts. Tracking not updated and have emailed company 2x with no response. Hoping these come in time for Christmas since they're my kids main gifts and we're ordered well in advance. Really disappointed because they seem really cool.

ZERO STARS
No customer service number for a reason, they suck. Anyone know who I can report these fools to for terrible, unethical business operations? I want to file some kind of complaint. I ordered on Black Friday to ensure arrival by Christmas, never got a tracking number or confirmation of order and it’s 12/20 with no response from customer service email and no sign of my child’s gift he was most excited for. Waste of time and money. Other reviews are similar. Do not order from this company- use Amazon for gods sake. Going to dispute with my credit card company but I feel ripped off and wish I could throat punch someone. Merry Christmas I guess.

Order 11/21 order number 44301. Still have not received the product. $100 wasted. I had shipping protection too

Nothing delivered over a month later, tracking disappeared and can’t check on it anymore, website customer service form has no response, customer service email bounces back… feels and smells like I got scammed out of £140 and my son’s Christmas present. So close to Christmas now, Santa is going to look a bit crap (rather like this company!!) and I am just going to feel duped by a really nice website and some awesome looking bricks I wanted to play with myself!!

Do not buy from this company. They can’t email back it’s been weeks now. Still have no idea where my son’s Christmas present is. The website seems to no longer exist when I click the link I have to it. so can’t access any contact information. Anyone have any help with this?

The site has disappeared and I’m hoping we weren’t scammed. When ordered it said it would be here by Christmas but I can’t find any proof that will be the case. Very nervous about this and plan to give it two more days and then dispute it.

I’ll add, I have contacted the customer support and haven’t heard back.

I have reached out to the company via email and no response. Website for tracking doesn’t work. I spent over $100 at the beginning of December for my kids’ Christmas presents off their Facebook advertising. I will never do that again. No word and Christmas is right around the corner. Very sad experience with them.

If I could give zero stars, I would. I ordered this product for my son for Christmas at the end of November. It was expected by December 11. Today is December 20; no product and now the website has disappeared. I've emailed customer service multiple times and have gotten a 'form letter' response. I've requested that my credit card cancel the charge.

I ordered almost a month ago and even though I was sent a tracking number, my order was never shipped even though it was guaranteed to be delivered by Christmas. Customer service is a joke. They don’t reply to the email and the website has disappeared.

I ordered some blocks for my son for Christmas, I got a notification that the order was submitted for shipping on 12/3/24 and that was the last update. With the website down there is nothing I can see now. I have emailed customer service on 12/16 but as of today I haven’t heard anything back. I’m about to ask for a refund but getting no response on the email, how well it that going to be for me. It was close to 70 dollars and being a single mom of two m, that’s a lot of money to lose out on.

I have sent multiple emails to the support email with no response, I ordered on 3/12/24 and no updates the website is down and I'm beginning to wonder if I have been scammed... :-/

I ordered on Dec 1st and was promised a delivery date between the 19th and 22nd. Got an email the next day saying it had shipped but when I track the package on the yhd website the order has still not been picked up. There has been no movement at all. I have emailed support twice to inquire about my order and to ask for a refund and have gotten no response. I won't order from this company again.
The delivery window has passed and I still have not recieved my order.
Update as of 12/22- I did get a reply from magnacraft after leaving the original review here saying they can't guarantee delivery by Christmas but they promised they were working as hard as possible to get orders out asap. From what I see here in other reviews they must have known they were overwhelmed before telling me it would be here on time. I even got an email days after I ordered saying order now to get it before Christmas. This is what makes me upset because I would have ordered somewhere else if I would have known.

Cool concept, but horrible service. Place my order on November 28 and told that our order would deliver before Christmas. A week later I got an email saying it wouldn’t deliver till sometime in early January. Couple days after that the website was no longer available. I am still waiting to hear back on the status of my order. Have been emailing them for a couple of days and have yet to hear back in regards to status of my order. Feels like a scam, thank goodness I did not tell my ASD child. He would have been devastated. Now I’m left scrambling to find a similar product on Amazon.

Ordered $170 worth of product on 11/29 and still don’t have anything??? I received the emails about being behind AFTER getting a tracking number that goes to a blank page on 11/30. I emailed the support email listed and I have yet to get a response. I was going to dispute the charge with my bank until I read these reviews. Why do I feel scammed??? Does it show up for everyone or is this sketchy??

Ordered in November, said it shipped December 2nd then crickets. I haven't heard anything from them at all, no updates no nothing. Will NEVER buy from this company again. I feel like it's a scam, the website is gone now too. I've sent emails with no response and even called the shipping company who said they don't have my package. So I'm in the middle of disputing the charges to get my money back. Horrible experience

I ordered from this company early November and received all the emails saying it shipped and then the one saying it may not be shipped until January. I emailed the company after I saw that they no longer had a website. Haven't heard back.

Placed an order 3 weeks ago and still nothing. The shipping link says nothing, the website has gone down and when someone finally responds you get sent the shipping link that doesn’t work.

I ordered 3 sets of the MagnaCraft blocks on 11/21/24. It is now 12/19/24 and I still have not received them.

I have an open dispute with them on Paypal to get my money back. The last update I got from MagnaCraft was today 12/19 stating my order was waiting on shipping pick up to mail to me.... We are less than a week until Christmas.... This was a gift for my son..... now what do I do???

I would give them 0 stars if I could. I ordered on 11/28 and got the emails confirming my order. I also got the emails advising my order was on the way. Since then, the website has been down. They emailed letting me know their store is temporarily unavailable and to email the support email with any questions. I have emailed 2 times now and not had a response. It seems as though I was scammed.