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Maid2Clean Reviews 

7,780
•
TrustScore 4.5 out of 5

4.5

House Cleaning Service
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Review summary

Created with AI, based on recent reviews

Considering 955 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, reliability, and thoroughness, often describing them as excellent and caring. The seamless process from initial contact to finding a suitable cleaner is frequently highlighted, with many appreciating efficient service and high standards. Customer service is noted for being helpful, communicative, and effective in setting up appointments. However, some customers noted dissatisfaction with cleaning quality, describing it as superficial or incomplete, with cleaners occasionally lacking supplies. A few also felt their complaints were poorly handled, citing unconcerned customer service or a lack of follow-up.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many praising their cleaners as wonderful, efficient,... See more

Service

Reviewers highlight positive aspects of service, with many praising the prompt, cheerful, and efficient... See more

Customer service

Customers had positive experiences with customer service, with many praising the helpfulness and... See more

Quality

People report positive experiences with quality, with many customers praising the high standard of cleaning... See more

User experience

Clients share positive opinions on user experience, with many describing the process as seamless, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our cleaner is professional, honest and reliable. We are two elderly clients who appreciate her work. We provide the products and equipment, clear the clutter before she arrives and vacate the room wh... See more

Rated 5 out of 5 stars

I was surprised by the professionalism of Maids2clean right from the start. The information and guidelines they provide are helpful. And an initial visit from the possible cleaner and being offered so... See more

Rated 5 out of 5 stars

Maxene has been coming to me for 6 months and in all honesty she is the best thing that could have happened, the thought and care she takes every week has made my life so much easier.She will do any... See more

Rated 5 out of 5 stars

The whole process from contacting Maid2Clean through to them matching me with a perfect worker was: seamless fast, and to be honest I have been blown away by them. They have also provided ongoing cont... See more

Company details

  1. House Cleaning Service

Written by the company

Welcome to the Maid2Clean (R) Website! Premier domestic cleaning & ironing services in the United Kingdom. Please note that Maid2Clean is a franchise. As such it is made up of a number of independent businesses and operators. It would be useful in reviews if the particular areas could be noted.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(7,780)

861 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent

My parents are very pleased with the standard of service given by Rashda. Rashda is a very trustworthy and caring person and a credit to your company

July 1, 2026
Rated 5 out of 5 stars

An excellent experience

I have been with Maid2Clean for over two years and have been thrilled with their service. Our first cleaner was excellent and the admin back up was pro active dealing with any issues. We moved area recently and the team managed our finding a new cleaner seamlessly with barely a break. They go above and beyond. Highly recommended.

July 8, 2026
Rated 5 out of 5 stars

Maid2Clean provide an exemplary…

Maid2Clean provide an exemplary service. The cleaners are great and professional, and their customer support is fantastic too. Temporary cover is provided quickly and efficiently, prices are competitive, and overall I am very happy with them :)

July 7, 2026

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