Maid2Clean Reviews 

7,780
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 955 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, reliability, and thoroughness, often describing them as excellent and caring. The seamless process from initial contact to finding a suitable cleaner is frequently highlighted, with many appreciating efficient service and high standards. Customer service is noted for being helpful, communicative, and effective in setting up appointments. However, some customers noted dissatisfaction with cleaning quality, describing it as superficial or incomplete, with cleaners occasionally lacking supplies. A few also felt their complaints were poorly handled, citing unconcerned customer service or a lack of follow-up.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many praising their cleaners as wonderful, efficient,... See more

Service

Reviewers highlight positive aspects of service, with many praising the prompt, cheerful, and efficient... See more

Customer service

Customers had positive experiences with customer service, with many praising the helpfulness and... See more

Quality

People report positive experiences with quality, with many customers praising the high standard of cleaning... See more

User experience

Clients share positive opinions on user experience, with many describing the process as seamless, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our cleaner is professional, honest and reliable. We are two elderly clients who appreciate her work. We provide the products and equipment, clear the clutter before she arrives and vacate the room wh... See more

Rated 5 out of 5 stars

I was surprised by the professionalism of Maids2clean right from the start. The information and guidelines they provide are helpful. And an initial visit from the possible cleaner and being offered so... See more

Rated 5 out of 5 stars

Maxene has been coming to me for 6 months and in all honesty she is the best thing that could have happened, the thought and care she takes every week has made my life so much easier.She will do any... See more

Rated 5 out of 5 stars

The whole process from contacting Maid2Clean through to them matching me with a perfect worker was: seamless fast, and to be honest I have been blown away by them. They have also provided ongoing cont... See more


Company details

  1. House Cleaning Service

Written by the company

Welcome to the Maid2Clean (R) Website! Premier domestic cleaning & ironing services in the United Kingdom. Please note that Maid2Clean is a franchise. As such it is made up of a number of independent businesses and operators. It would be useful in reviews if the particular areas could be noted.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(7,780)

861 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

IThank goodness for maid2clean.

I am not in the greatest of health and needed a cleaner, so I contacted you and within a week I had Kofi who comes on a Monday. I keep out the way and he just gets on with it. I now have a house where I am not embarrassed as the dust is no longer there..

June 30, 2026
Rated 5 out of 5 stars

The company did previously supply us…

The company did previously supply us with a cleaner who I was not happy with. I did let the company know and they listened, I do hope this person is no longer working for the company, I found her to be dishonest. However we now have another cleaner with this company. She is lovely, polite, friendly and works well.

June 25, 2026
Rated 5 out of 5 stars

Very happy with Lillia

I am very happy with Lillia. She's very prompt and always contacts me if she needs to change her day. Her cleaning skills are superb. Thank you

June 25, 2026
Rated 1 out of 5 stars

If I could leave minus stars I would .

If I could leave minus stars I would .. absolutely shocking house clean . 3 hr clean and I’m convinced what she actually did was spend like an hour cleaning , if you call it that ! and then sit and watched a Netflix series and chill on my sofa .. it was that bad .
I have had to take today off to clean my house properly..
when I rang customer services to ask for a refund and to complain , I got . I will pass those comments onto the cleaner . Sorry you were not happy.
Not happy is an understatement..Woodland animals could have cleaned it better ..

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Maxene is a star

Maxene has been coming to me for 6 months and in all honesty she is the best thing that could have happened, the thought and care she takes every week has made my life so much easier.She will do any job I ask her to do and although it might be something quite small it is something I can’t do.
I would certainly recommend the company, you matched the right person to me, a local lady and importantly the continuity.

June 24, 2026
Rated 5 out of 5 stars

My amazing cleaner!

Having Donna clean regularly has transformed the house. She is such a lovely person and does an amazing job. Thank you 😊

July 1, 2026

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