Maison and Garden Reviews 

641
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the wonderful quality of the items purchased. People note that the outdoor garden furniture is extremely sturdy, looks fantastic, and is very simple to put together. However, some people mentioned issues regarding unexpected delivery delays, missing components, or items failing to arrive on schedule. Consumers also noted occasional complications with tracking systems, courier services, or unexpected extra fees charged for shipping. Reviewers pointed out that while communication was generally good, there were occasional difficulties getting timely support when problems arose.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, expressing great satisfaction with their... See more

Delivery service

Clients share positive opinions on delivery_service, noting that items arrive promptly and on the specified... See more

Quality

Reviewers mention positive feedback about quality, frequently praising the sturdiness, attractive design, and... See more

Order

Users describe ambiguous interactions with order processes, reflecting a mix of experiences. Many customers... See more

Service

Customers had positive experiences with service, highlighting professionalism, brilliant ordering, and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The seat arrived promptly and fitted together easily. It feels strong and looks great. Very comfortable, should last for decades unlike wood which rots in about 10 years in our climate.

Rated 5 out of 5 stars

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, lo... See more

Rated 5 out of 5 stars

My ordered arrived on time and was in good condition. However, I needed to contact the customer directly - which was easy to do. It was simple to find the phone number and it was answered by a real hu... See more

Rated 5 out of 5 stars

Really pleased with my purchase. I bought the Winawood Sandwick 3 seater bench. Straightforward to assemble, I’m a 71 year old woman and I managed it on my own. It is very comfortable and looks grea... See more


Company details

  1. Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

641 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(641)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Highly recommended

Absolutely brilliant we ordered two memorial benches with plaques, the customer service was excellent ensuring we got the text we wanted. The benches were delivered very quickly & excellent quality

August 29, 2025
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Rated 5 out of 5 stars

Excellent service

Excellent service, from ordering to delivery.

Very happy with my new bench and planters, have had a few people ask when they were purchased.

August 21, 2025
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Rated 3 out of 5 stars

The Winawood Speyside bench is of…

The Winawood Speyside bench is of excellent quality and easy to assemble. I would not hesitate to recommend it, however the delivery service from Maison and Garden was appalling.
In spite of the best efforts of Alison, and Ian at the warehouse, they were unable to complete the promised delivery in 3 to 5 working days. The bench arrived several days late and only 1 of 2 items delivered. The courier seemed to have lost it. Another was despatched by a different courier and that was a day late. M&G are letting themselves down by using second rate couriers.
They did provide a seat cushion as a goodwill gesture and that turned up late.
This poor service damages a reputation.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Sturdy

Easy to put together. Thinking about table to match. Would have preferred the cushion to have matched the colour of the bench. Tracking did not work but that was the fault of the delivery company.

August 21, 2025
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Rated 5 out of 5 stars

Excellent company and products.

Very helpful and informative on the phone with my enquiry prior to making my order, and the information about dispatch and swift delivery was excellent, as well as the courier company used.

August 20, 2025
Rated 3 out of 5 stars

Delivery service was a near disaster

The delivery man arrived a day before the agreed date without any warning. And then proceeded to drop off the massive bulk of furniture at the wrong address. Maison & Garden claimed it wasn’t their responsibility to ensure the correct delivery date was upheld, whilst the delivery man claimed he was only doing as he was told and that it would have been impossible to change the date. As a result I had to rush home from the train station and cancel a meeting just in time to catch him going to the incorrect address. The three stars are for the furniture, zero for communication between the supplier and their delivery service. Minus two for the supplier refusing to take any responsibility for their delivery mess up.

August 9, 2025
Rated 1 out of 5 stars

Don't use, they can't deliver to the Highlands and Islands

Ordered a garden bench from these guys, money taken straight way of course, then four days later we're told they will charge an extra £243 to deliver to Orkney. Our post code was clearly entered into their system and no extra charge was registered then. Odd a UK company seems unable to deliver to, er, the UK.

August 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Bench of 2025

We were struggling to obtain this bench but M and G supplied and delivered to perfection. Would definitely buy from you again and recommend.

August 10, 2025
Rated 5 out of 5 stars

Excellent product

Excellent product, well packaged, very easy to assemble (only 4parts). Arrived quickly. All around very pleased with the benches so much so I bought another one!

August 5, 2025

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