Maison and Garden Reviews 

641
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the wonderful quality of the items purchased. People note that the outdoor garden furniture is extremely sturdy, looks fantastic, and is very simple to put together. However, some people mentioned issues regarding unexpected delivery delays, missing components, or items failing to arrive on schedule. Consumers also noted occasional complications with tracking systems, courier services, or unexpected extra fees charged for shipping. Reviewers pointed out that while communication was generally good, there were occasional difficulties getting timely support when problems arose.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, expressing great satisfaction with their... See more

Delivery service

Clients share positive opinions on delivery_service, noting that items arrive promptly and on the specified... See more

Quality

Reviewers mention positive feedback about quality, frequently praising the sturdiness, attractive design, and... See more

Order

Users describe ambiguous interactions with order processes, reflecting a mix of experiences. Many customers... See more

Service

Customers had positive experiences with service, highlighting professionalism, brilliant ordering, and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The seat arrived promptly and fitted together easily. It feels strong and looks great. Very comfortable, should last for decades unlike wood which rots in about 10 years in our climate.

Rated 5 out of 5 stars

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, lo... See more

Rated 5 out of 5 stars

My ordered arrived on time and was in good condition. However, I needed to contact the customer directly - which was easy to do. It was simple to find the phone number and it was answered by a real hu... See more

Rated 5 out of 5 stars

Really pleased with my purchase. I bought the Winawood Sandwick 3 seater bench. Straightforward to assemble, I’m a 71 year old woman and I managed it on my own. It is very comfortable and looks grea... See more


Company details

  1. Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

641 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(641)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

First class product delivered on time!!

Chose this product because I had seen it elsware and was impressed with theconsept.
Maison and Gardener were agvertising it at good price and were offering seat cushions also at a good price.
They were very easy to deal with and the items came early well packed and on perfect condition.
Overall an excerlent purchasing experience, 5***** all round.

June 12, 2025
Rated 3 out of 5 stars

The bench itself is wonderful and…

The bench itself is wonderful and exactly what we wanted - beautiful blue colour- looks great.
The delivery was sketchy- we didn’t get any notice to say what day or time we would receive an enormous pallet! Luckily I was in but otherwise it would have been left on the street and we would have had to move the pallet ourselves.
Also the instructions to put up are not obvious - further detail required on what nuts and bolts go where.

June 25, 2025
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Rated 5 out of 5 stars

Efficient and fast service

They were the best price for what I wanted, the website was very easy to use and the delivery was fast. what was impressive was it was delivered on 2 blue wooden pallets which means they can be collected and re-used! Maybe you should tell your customers this.

June 16, 2025
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Rated 5 out of 5 stars

Speyside bench order

Easy website to place an order. Chuffed to be offered the free seat cushion for my 2 seater Speyside bench. Kept updated and delivered on time. Love the bench and the colour is perfect.

June 14, 2025
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Rated 5 out of 5 stars

The delivery was excellent

The delivery was brilliant - received within two days of ordering, excellent service. The bench was very easy to put together.Very impressed.

June 1, 2025
Rated 5 out of 5 stars

Very impressed

Very impressed, order and delivery went very well. The item I purchased was competitively priced and pleasantly surprised to find delivery was free. Ordered the end of the week and it arrived early the following week. No complaints excellent service.

May 31, 2025
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