Maison and Garden Reviews 

641
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the wonderful quality of the items purchased. People note that the outdoor garden furniture is extremely sturdy, looks fantastic, and is very simple to put together. However, some people mentioned issues regarding unexpected delivery delays, missing components, or items failing to arrive on schedule. Consumers also noted occasional complications with tracking systems, courier services, or unexpected extra fees charged for shipping. Reviewers pointed out that while communication was generally good, there were occasional difficulties getting timely support when problems arose.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design, expressing great satisfaction with their... See more

Delivery service

Clients share positive opinions on delivery_service, noting that items arrive promptly and on the specified... See more

Quality

Reviewers mention positive feedback about quality, frequently praising the sturdiness, attractive design, and... See more

Order

Users describe ambiguous interactions with order processes, reflecting a mix of experiences. Many customers... See more

Service

Customers had positive experiences with service, highlighting professionalism, brilliant ordering, and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The seat arrived promptly and fitted together easily. It feels strong and looks great. Very comfortable, should last for decades unlike wood which rots in about 10 years in our climate.

Rated 5 out of 5 stars

Beautiful garden furniture, ordered the testers first to make sure we were ordering the best colour for mums garden glad we did, delivery was quick and well packaged. We ordered the 3 seater bench, lo... See more

Rated 5 out of 5 stars

My ordered arrived on time and was in good condition. However, I needed to contact the customer directly - which was easy to do. It was simple to find the phone number and it was answered by a real hu... See more

Rated 5 out of 5 stars

Really pleased with my purchase. I bought the Winawood Sandwick 3 seater bench. Straightforward to assemble, I’m a 71 year old woman and I managed it on my own. It is very comfortable and looks grea... See more


Company details

  1. Garden Furniture Shop

Written by the company

Furniture for Home and Garden. We believe in quality, care, and we are passionate about what we do. Each product represents what we love about the world we live in. Our range includes fabulous furniture items and decorative accessories for the home and garden.


Contact info

4.8

Excellent

TrustScore 5 out of 5

641 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(641)

121 reviews in the last 12 months

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Rated 4 out of 5 stars

Well made garden swing egg chair and…

Well made garden swing egg chair and easy to assemble. Quality looks good.
Delivery was hit and miss. Website states 3-5 working days. Tracking was not working on the delivery company's portal. After a few days I managed to get a phone number to contact them. They had passed the order to another company, and eventualy got a delivery slot over a week after purchase.
Getting accurate tracking is very important for a delivery of this size (pallet), and this experience was well below standard.
Masion & Garden's ordering was fuss free and easy, it's the delivery that let them down.

April 30, 2025
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Rated 5 out of 5 stars

Efficient fast service

The bench I ordered was delivered within a few days, very efficient service and a very nice bench. Just be aware the bench came on 2 pallets which I had to dispose of, seems an overkill in packaging but bench was in one piece so no complaints.

May 11, 2025
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Rated 5 out of 5 stars

Beautiful bench

Beautiful bench. We are all really impressed with how nice it looks. The colour is lovely. It arrived flat packed on a pallet, but was easy to put together. We are extremely happy with this purchase.

May 1, 2025
Rated 5 out of 5 stars

My favourite purchase

I had a few questions before purchasing and Alison was so helpful and efficient. I needed the set before the 19th as we had family coming and she reassured me it would be there - and it was. After eagerly unpacking everything (which was well packed) I was not disappointed. This product is a game-changer for quality. It looks and feels exactly the same as wood and it is substantial in weight (the same as wood) but it's absolutely beautiful and I am so pleased my friend recommended Winawood...I was going to buy a "normal" set from a local garden centre - I'm so pleased I didn't. My friend helped me put it together. Everyone comments on how stunning it is and how it adds something special to the garden. It isn't a cheap purchase but you definitely get what you pay for and it's worth every penny.

May 8, 2025
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Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. Ordered and delivered very quickly, superior garden furniture which has finished my garden off perfectly. Will definitely be using for future products and would highly recommend this company.

May 4, 2025
Rated 5 out of 5 stars

Would not hesitate to use them again

Great Winawood bench and cushion, had a couple of problems with delivery but they sorted it out very quickly and they were very polite at all times.
Bought products from them before and had great service as we did this time.
Would not hesitate to use them in the future.

May 4, 2025

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