What amazing service ……. It’s Sunday night I’ve just emailed Maison White to see.if it may still be possible to cancel my order. Reply by return acknowledging my cancellation and organising a refund.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is elite in many ways . High quality products Communication is exceptional Packaging is above and beyond exceptional. Prices are fabulous. One of the best businesses I have... See more
Company replied
I Purchase two Jellycat, which one of them was out of stock everywhere & they had it, absolute life savers! Easy & pleasant transaction, very quick delivery & let me know where it was every step of t... See more
Company replied
In readiness for the festive season I have ordered a few packages of Maileg and Moulin Roty plush toys. Maison white knows how to do customer service to a high level. The Maileg items are beautifull... See more
Company replied
Company details
Written by the company
At Maison White we host a gorgeous range of gift, toys, home decor & furnishings from big brands such as Jellycat | Maileg | Laura Ashley | Le Toy Van | Katie Loxton | Emma Bridgewater | Moulin Roty | Sara Miller | Orla Kiely | My Doris | Gisela Graham | Top Model | Wrendale and so much more. Please note: we do not pay Trustpilot to collect reviews on this platform. Reviews here are organic or in response to our own review links found on our website/email communications.
Contact info
27 High Street, OX10 6RP, Benson, United Kingdom
- maisonwhite.co.uk
4.7
Excellent
319 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service item as described…
Excellent service item as described well packaged and delivered quickly
April 21, 2026
Unprompted review
Reply from Maison White ltd
Thank you so much for your kind words! We are delighted to hear that you are happy with your order and that it arrived safely and quickly.
Providing excellent service and ensuring our items are well-packaged is very important to us, so it’s wonderful to know we hit the mark. We hope you enjoy your new purchase!
Best wishes
Maison White
Advertisement
My item was delivered v quickly with…
My item was delivered v quickly with great communication
April 25, 2026
Unprompted review
Reply from Maison White ltd
Thank you so much for your lovely review! We are thrilled to hear that your order arrived so quickly and that you found our communication helpful throughout the process.
Ensuring a smooth and speedy delivery is a top priority for us, so it is wonderful to know you had such a positive experience. We hope you enjoy your new item!
Best wishes
Maison White
Great Company
Straightforward ordering process, the order was dispatched really quickly and tracking information provided. Orla Kiely bedding set was very reasonably priced, I highly recommended Maison White Ltd and will definitely purchase again.
April 3, 2026
Unprompted review
Reply from Maison White ltd
Thank you so much for your fantastic review! We are delighted to hear that you had such a straightforward experience ordering with us.
It is great to know that you were pleased with the pricing of your Orla Kiely bedding and that our dispatch and tracking met your expectations. We truly appreciate your high recommendation and look forward to welcoming you back to Maison White in the future!
Best wishes
Maison White
Quick delivery and lovely product ☺️
April 19, 2026
Unprompted review
Reply from Maison White ltd
Thank you so much for your lovely review! We are delighted to hear that you are pleased with your purchase and that it arrived with you so quickly.
Providing a speedy service and high-quality products is what we strive for, so your feedback truly means a lot to us. We hope you enjoy your new item! ☺️
Best wishes
Maison White
Lovely cuckoo clock
Lovely cuckoo clock - my daughter loves it! Well packaged and it arrived in good time. Thank you!
April 11, 2026
Unprompted review
Reply from Maison White ltd
Thank you so much for your wonderful review! We are absolutely delighted to hear that your daughter loves her new cuckoo clock.
It is very important to us that our more delicate items are well-packaged and arrive promptly, so we are glad to hear everything reached you in good time and in perfect condition. We hope it brings lots of joy to your daughter’s room!
Best wishes
Maison White
Advertisement
Excellent product
Excellent product
Excellent service from company
Would shop with Maison White again
April 6, 2026
Unprompted review
Reply from Maison White ltd
Thank you so much for your excellent review! We are delighted to hear that you were pleased with both your product and the service you received from our team.
It is wonderful to know that you would choose to shop with Maison White again—we truly appreciate your support and look forward to welcoming you back soon!
Best wishes
Maison White
Fast & perfect…
Item received in perfect condition & fast delivery.
I ordered a card as it was a Birthday Present. The card was a proper good quality card not the usual piece of paper.
Would definitely order again!
April 1, 2026
Unprompted review
Reply from Maison White ltd
Thank you for such a lovely review! It’s brilliant to hear that you were happy with the delivery speed and the quality of the card. We take a lot of pride in ensuring our cards feel premium and arrive in pristine condition, especially when they are meant for a special birthday.
We look forward to helping you out with your next occasion!
Best wishes
Maison White
Fantastic service kept well Informed…
Fantastic service kept well Informed fast delivery.well packaged
March 20, 2026
Unprompted review
Reply from Maison White ltd
Thank you so much for the kind words! We are delighted to hear that you felt well-informed throughout the process and that your order arrived quickly and safely.
We put a lot of care into our packaging to ensure everything reaches our customers in top condition, so it’s great to know that was reflected in your experience. We look forward to serving you again soon!
Best wishes
Maison White
What a fabulous little company
What a fabulous little company, I bought a Laura Ashley cushion, the service was excellent, I actually typed in my address incorrect so I called the number on their website and a lovely lady called Chloe helped me change the details, it was lovely to actually have a number to ring as all to often there is no number to call. So service was excellent, I will definitely buy from here again.
March 19, 2026
Unprompted review
Reply from Maison White ltd
Thank you so much for your wonderful review! We are absolutely delighted to hear that you’re happy with your new Laura Ashley cushion.
Errors with addresses happen to the best of us, so we are really glad Chloe was on hand to get everything sorted for you quickly. We pride ourselves on being easy to reach, as we know how important it is to speak to a real person when you need a bit of help!
It was a pleasure serving you, and we look forward to welcoming you back again soon
Best wishes
Maison White
Advertisement
Tender Leaf wheelbarrow
Received the toy well packaged in perfect condition the day after ordering. Perfect service!
March 16, 2026
Unprompted review
Reply from Maison White ltd
Thank you so much for the brilliant review! We are delighted to hear that your order arrived safely and so quickly.
We know how important it is for toys to arrive in perfect condition, so we take extra care with our packaging to ensure they are ready for play straight away. It’s wonderful to know we hit the mark for you!
We hope to see you again soon.
Best wishes
Maison White
Beautifully wrapped Maileg gifts
Lovely products, beautifully wrapped and dispatched very quickly! Thank you Maison White!
March 16, 2026
Unprompted review
Reply from Maison White ltd
Thank you so much for your kind words! We are absolutely delighted to hear that you love your new products.
We take great pride in our Maileg wrapping and fast dispatch, so it’s lovely to know that these little touches made your shopping experience with us special.
It was a pleasure serving you, and we look forward to seeing you at Maison White again soon!
Best wishes
Maison White
Fast delivery, good communication, good quality
Really fast delivery and good quality product. Good communication too.
March 6, 2026
Unprompted review
Reply from Maison White ltd
Thanks for the brilliant feedback! We’re thrilled you’re happy with your purchase and our delivery speed. We hope to see you back soon.
Laura Ashley Gosford Duvet set
Quick delivery! Ordered Laura Ashley duvet set and got at a good price and pleased with my purchase! Maisie White kept me informed of delivery dates and arrived on the scheduled day! A good company to deal with! Thanks
March 6, 2026
Unprompted review
Reply from Maison White ltd
Thanks for the five-star feedback! We're thrilled you're happy with your duvet set and the service from Maisie. It was a pleasure dealing with you, and we hope to welcome you back to our shop in the future!
Advertisement
First time at this shop
First time at this shop, and they were superb! Had an issue with my order; emailed them; sorted it out straight away. THANK YOU and shall be back soon!
February 19, 2026
Unprompted review
Reply from Maison White ltd
Thank you for the five-star review! We pride ourselves on our customer support, and we're delighted that we could resolve your order query promptly. It was a pleasure assisting you, and we look forward to your next visit
First time but not the last time!
Excellent service from maison white. Purchased three different Jellycat bunnies that I couldn’t get anywhere else. Fast, informed and free delivery and can not fault anything! Thankyou!
February 19, 2026
Unprompted review
Reply from Maison White ltd
Thank you so much for your kind words! We are delighted to hear that you managed to find those elusive Jellycat bunnies with us. We pride ourselves on our delivery service, so it’s wonderful to know they arrived quickly and safely. We hope they’ve found a lovely new home!
Lovely items which arrived beautifully…
Lovely items which arrived beautifully packaged - I didn't even need to wrap them!
February 21, 2026
Unprompted review
Reply from Maison White ltd
Thank you for such a lovely review! We truly believe that the unboxing experience should be just as special as the items inside, so we’re delighted to hear our packaging saved you a bit of time with the wrapping. We hope you (or your lucky recipients) enjoy them!
Brilliant customer service
I emailed Maison White yesterday regarding an order. A lady named Chloe responded promptly and went above and beyond to ensure my order was despatched and with me before the weekend. Amazing customer service and I'll be ordering from them again very soon.
February 18, 2026
Unprompted review
Reply from Maison White ltd
Thank you so much for the brilliant review! We’ve made sure to pass your kind words on to Chloe—she was delighted to hear she could help get your order to you in time for the weekend. We truly value our customers, so going the extra mile is always our pleasure. We look forward to welcoming you back soon!
Advertisement
Poor customer service from Chloe
Company has refused multiple requests for a detailed VAT invoice. Despite it being a HMRC requirement.
Chloe in customer service is more interested in arguing via email over a span of 5+ hours, Than generating an email or word document to provide the requested information for a customer which would have taken 10 minutes.
She made multiple mistakes and blunders in our email chain, In which she confirmed (by qouting HMRC guidelines) that my request is valid, then chose to contradict herself and refuse my requests over and over again.
Disapointing service and a future customer lost
February 17, 2026
Unprompted review
Reply from Maison White ltd
Thank you for your emails and review and for referencing the HMRC Guide.
To clarify, while Section 16.3.1 requires a supplier to provide a VAT invoice, Section 16.6.1 of the same Notice 700 confirms that for supplies under £250, a Simplified VAT Invoice is a legally valid document for this purpose.
The document already provided to you contains:
Our name, address, and VAT registration number.
The tax point (date of supply).
A description of the goods.
The total payable including VAT and the VAT rate charged.
Under HMRC rules, these details are sufficient for a VAT-registered business to reclaim input tax on a supply under £250. As such, we have fulfilled our legal obligation to provide a valid VAT invoice.
We understand you may prefer a full invoice for your internal filing, but as our systems are automated to produce simplified invoices for transactions of this value, we are unable to manually generate a bespoke document.
Best regards,
Maison White
Excellent service goods delivered…
Excellent service goods delivered promptly and also at an excellent price
February 7, 2026
Unprompted review
Reply from Maison White ltd
Thank you for your kind review! We are delighted to hear that you enjoyed our service and that your order arrived promptly.
We work hard to ensure our customers receive the best possible value, so it’s fantastic to know you were pleased with the pricing as well as the delivery speed.
We appreciate your support and look forward to seeing you again soon.
Best regards,
Maison White
Excellent service
Prompt delivery. Good quality products. Well packaged. Very happy with my purchase.
February 5, 2026
Unprompted review
Reply from Maison White ltd
Thank you so much for the five-star feedback! We are thrilled to hear that you are happy with your purchase.
We take great care in ensuring our products are of the highest quality and safely packaged for their journey, so it’s wonderful to know that this—and our delivery speed—met your expectations.
We look forward to welcoming you back to Maison White again soon!
Best regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.